the staff were very professional and knowledgeable. we went into store for a new mattress and pillows and marc helped us throughout to find the perfect match for us . we were very pleased with our pu... See more
Company replied
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See what reviewers are saying
The delivery service was excellent. The driver Nick and his assistant Steven were very helpful and put the bed into place ensuring everything was where we wanted it.
Company replied
Made to feel welcome from the moment we entered the shop. We were assisted by Andrea who guided us through the process of choosing the right bed. Never once did we feel pressured or intimidated. She m... See more
Company replied
I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitabl... See more
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Company details
About Bensons For Beds - Sunderland530
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, United Kingdom
- 1915656007
4.9
Excellent
627 reviews
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Darren was very helpful and First class
February 8, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're happy to hear that you had a first-class experience. We appreciate you letting us know about your positive interaction.
Excellent customer service in store and…
Excellent customer service in store and upon delivery
February 6, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We appreciate you sharing your positive experience with our customer service in the store and with the delivery. Thank you!
Very friendly sales people helpful and…
Very friendly sales people helpful and informative
February 3, 2026
Reply from Bensons For Beds - Sunderland530
We're delighted our sales people were helpful and informative. We appreciate you sharing your positive experience with us.
I seen what i thought i wanted online
I seen what i thought i wanted online, went in store got more and the lady who served me was amazing, cant wait for my delivery, great price she sold the cleaning product, the assembly and gave me the option for the 5year warranty for mattress stains and care plan absolutely fantastic that woman needs a payrise credit to bensons for beds.
January 30, 2026
Reply from Bensons For Beds - Sunderland530
We're happy to hear that you had such a positive in-store experience and found exactly what you were looking for! It's great to know the service you received was so helpful and informative. Thanks for your fantastic feedback.
Whole experience good
Staff in shop helpful. Understood what I wanted and showed products within budget. Delivery guys were brilliant.
February 5, 2026
Reply from Bensons For Beds - Sunderland530
We appreciate your positive feedback! We're happy to hear that our shop staff were helpful and that our delivery team was brilliant. Thanks for choosing us!
Greeted well on entering store without…
Greeted well on entering store without being pushy. Very informative with regards to the items I was interested in.
Knowledgeable in all aspects of sale.
February 3, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're happy to hear that you were greeted well and found our team to be informative and knowledgeable. We appreciate you sharing your positive experience with us!
We truly appreciate your feedback.
Megan at Customer Care
Good customer service
Good customer service. Great knowledge, advice was very helpful well done Marc.
February 3, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We appreciate you sharing your feedback! We're so happy to hear that you received great customer service, knowledge, and helpful advice.
We truly appreciate your feedback.
Megan at Customer Care
Amazing 2 men
Amazing 2 men, so polite and well mannered. On time and helpful
February 2, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We appreciate you sharing! We're so happy our team was polite, well-mannered, on time, and helpful. Thank you for your positive feedback!
By getting some one to assemble and…
By getting some one to assemble and know what they are doing
January 13, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
I’m really sorry to hear about the issues you’ve had. To make sure we can look into this properly and get the right support in place for you — I’ve reached out to you today to request your order details.
Once I have those, I’ll be able to help you further,
Megan at Customer Care
Attention to detail
Staff member very knowledgeable, asked sensible questions and gave us space to try things by ourselves
January 14, 2026
Reply from Bensons For Beds - Sunderland530
We appreciate you sharing your experience. We're happy to hear that our staff member was knowledgeable, asked sensible questions, and gave you space.
Reply from Bensons For Beds - Sunderland530
Thank you for your positive feedback!
Great customer service from Marc
Great customer service from Marc, who understood exactly what we were looking for and suggested a number of suitable choices.
January 25, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're delighted to hear that you received great customer service! It's wonderful that our team member understood your needs and offered suitable options. Thanks for your review.
1st class Service from start to finish.
1st class Service from start to finish.
Thank You Andrea and Mark for your hard work with our arrangements, I know it wasn't a straight forward sale.
January 22, 2026
Reply from Bensons For Beds - Sunderland530
We're happy to hear that you received first-class service. We appreciate your acknowledgment of the hard work that went into your arrangements. Thank you for your positive feedback!
We had such a positive experience…
We had such a positive experience buying our new bed. Marc from the Sunderland branch was so informative, helpful and helped us find the best bed for us.
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're happy to hear about the positive experience you had purchasing your new bed! It's great that our team member was so informative and helpful in finding the best bed for you.
Very good quality beds and mattresses
Very friendly staff good selection of mattresses and bed frames at reasonable prices. All in all a very good experience for me and I would highly recommended to friends and family.
January 19, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so happy to hear that you found our staff friendly and our selection of mattresses and bed frames good with reasonable prices. It's great to know you had a very good experience!
Good experience
January 16, 2026
Reply from Bensons For Beds - Sunderland530
We appreciate your positive feedback! Thank you.
Great product, well worth a visit
I was unsure what mattress to purchase but with the help of Joanne, the customer assistant, we purchased a mattress to suit our needs. There were plenty of mattresses on show, and the shop was clean and welcoming.
January 13, 2026
Reply from Bensons For Beds - Sunderland530
We're happy to hear that our selection and assistance helped you find the perfect mattress! It's great to know you found our shop welcoming. Thanks for your positive feedback.
Amazing staff
Amazing staff, great products.
Darren was so helpful and was able to provide all we needed to make a decision
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you so much for the lovely review! 😊 We’re thrilled to hear you enjoyed the great products and that Darren was able to give you everything you needed to make the right decision. We’ll be sure to pass on your kind words!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Highly recommend this store
We have bought our last 2 beds from Benson over the years. Our mother has also done the same. And then recently my daughter and son in law bought their 2nd bed from this particular store. Staff have always been helpful but not "pushy" and knowledgeable about the products and payment options. Highest recommendation. Thank you to the team.
January 12, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We’re delighted to hear your family has trusted Bensons over the years and that our team continues to provide helpful, knowledgeable service without any pressure. Your highest recommendation means so much to us! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service from stepping in to…
Excellent service from stepping in to leaving the store, Jo was very helpful and assisted us very well in choosing the right product! will be back no doubt!
January 12, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We’re delighted to hear Jo provided excellent service and guided you to the right product with care. We look forward to welcoming you back! Thank you for your positive review – Lauryn at Customer Care 💜
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