the staff were very professional and knowledgeable. we went into store for a new mattress and pillows and marc helped us throughout to find the perfect match for us . we were very pleased with our pu... See more
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The delivery service was excellent. The driver Nick and his assistant Steven were very helpful and put the bed into place ensuring everything was where we wanted it.
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Made to feel welcome from the moment we entered the shop. We were assisted by Andrea who guided us through the process of choosing the right bed. Never once did we feel pressured or intimidated. She m... See more
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I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitabl... See more
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Company details
About Bensons For Beds - Sunderland530
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, United Kingdom
- 1915656007
4.9
Excellent
626 reviews
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Your member of staff was so helpful and…
Your member of staff was so helpful and offered a choice I did not know existed which was perfect for me
April 18, 2026
Reply from Bensons For Beds - Sunderland530
Much appreciated! We’re delighted our staff could find something that worked perfectly for you 👏
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Would recommend
The shop assistant was very knowledgeable, took the time for us to really think through the purchase and was lovely with our children.
April 18, 2026
Reply from Bensons For Beds - Sunderland530
Thank you! We’re so pleased our assistant took the time to help you think everything through and made your whole family feel welcome 😊
Your feedback means a lot to us — thank you for choosing us,
Megan | Customer Care Specialist
Excellent service and the sleeppro anlaysis is amazing!
I went into Bensons for Beds after a recommendation from a friend. I now cannot recommend them enough. The service from Jo was excellent and she helped me find the right mattress for me after getting my sleep posture analysed with their sleeppro machine.
April 19, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
What great feedback — Jo will be thrilled to hear this. We’re so pleased you found the perfect mattress ⭐
We’re here whenever you need us — thanks for being a valued customer,
Megan | Customer Care Specialist
Went in initially to have a look ended up buying
Went in initially to have a look as my bed is getting a bit old and is not as comfortable as it once was.
Were seen by Marc, who certainly knows about beds, and tried lots of mattresses until we found the bed that was right for us.
Never felt rushed or pressured in any way.
Quite a pleasant experience overall.
Thanks Marc
April 12, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for such lovely feedback! We’re delighted Marc could share his expertise, give you time to try different options, and help you find the bed that’s right for you — with no pressure 😊
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Great company and wide choice
I recently bought a bed and had a really positive experience. The sales assistant was friendly, approachable, and very helpful throughout the process. He took the time to answer all my questions and made sure I found the right option without any pressure. Overall, great customer service and a smooth buying experience.
April 18, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for the lovely review! We’re so pleased you enjoyed the relaxed, pressure‑free service and found the right bed 😊
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist✨
The delivery team that delivered my bed…
The delivery team that delivered my bed frame was fantastic, I was a little dissatisfied as when I purchased the bed I was told I would also receive a mattress protector, when I didn’t receive this I called into the store to query why I hadn’t received it, it was at this point the gentleman that served me said this was offered with insurance, it absolutely wasn’t otherwise I wouldn’t of gone out of my way to call in to store to ask why I hadn’t received it. I just thought the sale was a little misleading and when thinking about purchasing more on the future I’ll probably go elsewhere.
March 30, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for taking the time to share your feedback. We’re pleased to hear the delivery team made a positive impression, but we’re sorry for the confusion and disappointment regarding the mattress protector. We understand how this would feel misleading and apologise for the frustration caused. Your comments have been shared internally so we can review how offers are explained in store and ensure clearer communication going forward. We appreciate you bringing this to our attention,
Megan | Customer Care Specialist
I got enough help to make my decision.
I got enough help to make my decision.
He left me plenty of time to make up my mind.
April 12, 2026
Reply from Bensons For Beds - Sunderland530
Really appreciate your feedback — giving you the space and help you need is exactly what we aim for.
We’re so glad you had a great experience. Hope to see you again soon,
Megan | Customer Care Specialist🌟
Brilliant service at Bensons beds
We visited Benson Beds yesterday to look for a new bed, and we couldn’t be more pleased with the experience. Marc, the salesman, was absolutely excellent. He was warm, friendly, and incredibly knowledgeable, taking the time to explain the different mattresses and how they pair with each bed.
One of the highlights was when he invited us to lie on a mattress connected to a computer, which helped determine the best option for our comfort and support — such a clever and helpful feature.
Marc also guided us through the various headboard styles and colour options, making the whole process easy and enjoyable. We had only intended to browse, but thanks to his helpful and professional approach, we ended up purchasing a bed there and then.
Outstanding service from start to finish — we would highly recommend asking for Marc!
April 14, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you so much for your fantastic review Janet! We’re delighted to hear Marc provided such a warm, knowledgeable, and enjoyable experience. It’s great to know the mattress technology and his guidance on styles and options helped you find the perfect bed. We’ll be sure to pass on your kind words — recommendations like this mean a lot to us,
Megan | Customer Care Specialist💜
Jo was very helpful
Jo was very helpful, we went in unsure of what we were really wanted and she was able to direct us to a range of beds she thought was suitable and from that we found the one perfect for us
Very happy with the service
April 10, 2026
Reply from Bensons For Beds - Sunderland530
We're happy to hear that you had a positive experience! It's great to know that our team was able to guide you to the perfect bed. Thank you for your feedback; we appreciate it.
Team Bensons
Jo was extremely helpful
Jo was extremely helpful, pleasant and knowledgeable in our choice of mattress. It made our purchase stress free and enjoyable.
April 11, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so happy to hear that you found the perfect mattress! It's great to know that our team member's expertise made your purchase stress-free and enjoyable. Thank you!
Team Bensons
Andrea was excellent
Andrea was excellent. Very knowledgeable and thorough not just with the beds but also the pillows.
April 6, 2026
Reply from Bensons For Beds - Sunderland530
Thank you so much for your lovely feedback. We’re delighted to hear Andrea was excellent and so knowledgeable, not just about the beds but the pillows too — we’ll be sure to pass this on to her!
Thanks for choosing us – we hope to serve you again,
Megan | Customer Care Specialist
Efficiency of keeping me up to date…
Efficiency of keeping me up to date with everything
April 4, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your feedback! We’re pleased to hear you felt efficiently kept up to date throughout 😊
We hope to continue providing you with excellent service in the future,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Sunderland530
Lovely to hear! Good prices and great service are what we aim for 🙌
We're always here if you need anything else,
Megan at Customer Care!🌟
Customer service within the shop was…
Customer service within the shop was great, nothing was a bother & found our experience was good.
March 31, 2026
Reply from Bensons For Beds - Sunderland530
We appreciate your positive feedback! We're so glad to hear our customer service was helpful and that you had a good experience in the shop.
Delivery team were excellent and…
Delivery team were excellent and overall attitude very professional.
However, the headboard was not what we ordered which was due to the salesman at Dalton Park ordering goods incorrectly. This was sorted by Customer Services which was handled very professionally.
April 1, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your feedback.
We’re pleased to hear the delivery team were excellent and carried themselves professionally. We’re sorry for the issue with the headboard being ordered incorrectly and appreciate your understanding. We’re glad our Customer Services team was able to resolve this for you promptly and professionally, and we’ll ensure your comments are shared with the relevant teams,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Sunderland530
Thank you for your feedback! We’re really pleased to hear you received awesome customer service!
Wishing you all the best until next time,
Megan | Customer Care Specialist
10 stars
Brilliant service staff very helpful and friendly, delivery men rang before bringing mattress they were very brilliant very efficient 10 stars all round. Def recommend Bensons.
March 29, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for the amazing feedback! 😊 We’re delighted to hear the team were friendly and helpful, and that the delivery crew kept you well informed and efficient too. 10 stars all round really made us smile —thanks for recommending Bensons,
Megan | Customer Care Specialist✨
Great personal approach from ordering…
Great personal approach from ordering in store and also delivery. Two mattress protectors left off delivery but just called into shop and picked up same day.
March 27, 2026
Reply from Bensons For Beds - Sunderland530
Thanks for the lovely review Sue! We’re so pleased you enjoyed the personal service in store and a smooth delivery too. Glad the mattress protectors were sorted quickly — we’re always happy to help,
Megan | Customer Care Specialist🛏️✨
First class service
First class service, information from staff excellent.
All carried through as per stated by staff.
Mattress very very comfortable.
March 27, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for the fantastic feedback! 😊 We’re delighted to hear the service was first class, information was clear throughout, and everything happened exactly as promised. Even better to know your mattress is very, very comfortable — enjoy your great nights’ sleep,
Megan at Customer Care
Excellent service
March 29, 2026
Reply from Bensons For Beds - Sunderland530
Thank you! 😊 We’re really pleased to hear you received excellent service. Enjoy your new bed,
Megan | Customer Care Specialist✨
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