the staff were very professional and knowledgeable. we went into store for a new mattress and pillows and marc helped us throughout to find the perfect match for us . we were very pleased with our pu... See more
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See what reviewers are saying
The delivery service was excellent. The driver Nick and his assistant Steven were very helpful and put the bed into place ensuring everything was where we wanted it.
Company replied
Made to feel welcome from the moment we entered the shop. We were assisted by Andrea who guided us through the process of choosing the right bed. Never once did we feel pressured or intimidated. She m... See more
Company replied
I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitabl... See more
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Company details
About Bensons For Beds - Sunderland530
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, United Kingdom
- 1915656007
4.9
Excellent
627 reviews
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Excellent service
March 29, 2026
Reply from Bensons For Beds - Sunderland530
Thank you! 😊 We’re really pleased to hear you received excellent service. Enjoy your new bed,
Megan | Customer Care Specialist✨
Bensons Sunderland - Jo
We purchased our new wardrobe in Bensons Sunderland with the help of Jo. She was kind, helpful and efficient. She also made the purchasing process quick and easy. I am delighted by the service she provided.
March 26, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you so much for your lovely review! We’re delighted to hear Jo made the whole process quick, easy, and enjoyable. Her kindness and efficiency are exactly what we aim for, and she’ll be thrilled to know you were delighted with the service. Enjoy your new wardrobe,
Megan | Customer Care Specialist✨
Easy. Everything was very easy from the help…
Everything was very easy from the help to find the perfect bed to the delivery of it.
March 23, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for the lovely feedback! 😊 Fantastic to hear everything felt easy from finding the perfect bed right through to delivery. That’s exactly the experience we aim for — enjoy the comfort ahead,
Megan | Customer Care Specialist✨
Pleasent staff
March 20, 2026
Reply from Bensons For Beds - Sunderland530
Thanks for the lovely review Annie! Always great to hear our staff made your visit pleasant — we really appreciate it!
Wishing you all the best until next time,
Megan at Customer Care💜
Fantastic service from Marc in the…
Fantastic service from Marc in the Sunderland store and the two delivery guys, would highly recommend Benson for beds.
March 23, 2026
Reply from Bensons For Beds - Sunderland530
Thanks for the fantastic review Andrew! Marc and our delivery duo will be thrilled to hear your kind words. So glad everything was smooth from store to doorstep — we really appreciate your recommendation,
Megan at Customer Care🌟
Friendly helpful staff both in the shop…
Friendly helpful staff both in the shop and the delivery guys
March 23, 2026
Reply from Bensons For Beds - Sunderland530
Thanks so much for the great feedback Mr Wright! We're really glad to hear that both our in‑store team and delivery crew were friendly and helpful. We’ll be sure to pass on your kind words,
Megan at Customer Care
2 great guys from Bensons for beds
The 2 guys that came to put my tv bed unit up were great so friendly
They cleaned up all the packing materials
Once installed they explained all about the tv and surround sound so I understand everything great couple of guys will definitely buy from Bensons for beds love my new bed guys the sounds are just amazing !!!!
March 20, 2026
Reply from Bensons For Beds - Sunderland530
Wow, thank you so much for this brilliant review Diane! 🙌
We’re absolutely delighted to hear that the two fitters who set up your TV bed were so friendly and helpful. It sounds like they really went the extra mile—tidying up all the packaging and making sure you fully understood your new TV and surround‑sound setup.
We’re thrilled you had such a great experience and even happier to hear you'd buy from us again. We’ll make sure the guys hear your kind words—they’ll be chuffed!
Enjoy every cinematic, cosy moment in your new setup,
Megan at Customer Care! 💫🛏️
Seemless experience
The bed was delivered on time. Stew and Liam fitted the bed in double quick time and explained all requirements to allow the bed to 'set' after fitting clearly. The bed is of high quality and comfort. This is the second time we have used Bensons for Beds. We would highly recommend.
March 23, 2026
Reply from Bensons For Beds - Sunderland530
Thanks for the brilliant review Graeme! Stew and Liam will be chuffed to hear your kind words — speedy setup and clear guidance is what they do best! So glad you’re loving the new bed, and we really appreciate you coming back to us. Your recommendation made our day,
Megan at Customer Care
The products are fantastic
The products are fantastic. Delivery perfect very pleasant employees
March 20, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you so much! We’re thrilled to hear you’re loving the products, and it’s great to know your delivery was perfect with such pleasant and friendly employees. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Salesman was great
Salesman was great. He explained things that we didn't even know about sleep posture. He spent lots of time with us and explained all different types of bed frames and mattresses
February 25, 2026
Reply from Bensons For Beds - Sunderland530
Thank you so much for giving us 5 stars! We’re delighted to hear your salesman was so helpful and took the time to explain things you didn’t even know about sleep posture. It’s great to know he guided you through the different bed frames and mattresses with such care. We really appreciate you sharing your experience,
Megan at Customer Care! 😊✨
buying new bed
the lady that served us in the sunderland store was rearly helpfull as we were looking for a bed for my dad and needed some advice .on what to look for this is our second time in this branch we were very happy with the purchases we have made again and for the lovely staff in the shop
March 15, 2026
Reply from Bensons For Beds - Sunderland530
Thank you so much for giving us 5 stars Julie! We’re delighted to hear you had such a helpful experience at our Sunderland store. It’s great that our team could support you in choosing the right bed for your dad. We really appreciate you returning to us and are glad you’re happy with your purchases again,
Megan at Customer Care🛏️✨
Very helpful staff in the Roker branch
Very helpful staff in the Roker branch. I bought a bed frame, a mattress and some bedside cabinets. I was given good advice as to what mattress I should buy.
Delivery time good (2 weeks). I was kept informed during that time. Delivery was great and I am very happy with my purchases. Lovely comfortable bed, mattress and stylish bedside cabinets .
March 13, 2026
Reply from Bensons For Beds - Sunderland530
Fantastic review Julie! 🎉 Sounds like the Roker team smashed it from start to finish. Enjoy your comfy new bed and those stylish cabinets,
Megan at Customer Care
Right from when we walked through the…
Right from when we walked through the door and Darren said hello, the whole experience has been fantastic. No pressure. No trying to get you to spend the most money. And we have ended up with the most wonderful new mattress and pillows that make it a joy to go to bed. Can't recommend highly enough
March 15, 2026
Reply from Bensons For Beds - Sunderland530
Absolutely love this review Dave! 😊 Darren will be thrilled to know he made you feel welcome from the moment you walked in — no pressure, just proper help. And ending up with a mattress and pillows that make bedtime a joy? That’s the dream! Thanks so much for the glowing recommendation,
Megan at Customer Care!💜
Good communication through whole…
Good communication through whole process. Delivery was excellent and no complaints about delivering to the second floor. Speedy and efficient .
March 15, 2026
Reply from Bensons For Beds - Sunderland530
Marjorie Paton,
We appreciate your positive feedback! We're so glad to hear our communication was helpful and the delivery to the second floor was speedy and efficient.
Team Bensons - Jessica
Polite,helpful assistant
March 14, 2026
Reply from Bensons For Beds - Sunderland530
We appreciate you taking the time to share your experience
We needed a replacement mattress and we…
We needed a replacement mattress and we already have a Benson’s bed so we tried out the mattress of our choice . We were happy with service and information we received.
March 9, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Great to hear you found the perfect replacement mattress! 🛏️😊 So glad our team could give you the service and information you needed. Enjoy the comfort and a peaceful nights sleep,
Megan at Customer Care
Very approachable and helpfull staff…
Very approachable and helpfull staff went out of their way to answer my questions
February 24, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
That’s wonderful to hear! 😊 Our team will be thrilled to know they made such a great impression. Thanks for sharing,
Megan at Customer Care
Arrived on time and put together within…
Arrived on time and put together within the time I was given
March 5, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your feedback! We’re glad everything arrived on time and was assembled within the timeframe given. We really appreciate it,
Megan at Customer Care
Very helpful assistant.
March 4, 2026
Reply from Bensons For Beds - Sunderland530
We're happy to hear that you had a brilliant experience, Thank you for your positive feedback; we appreciate it.
Stewart - Team Bensons
Miss sold a cooling mattress
Miss sold a cooling mattress. Makes me and my wife hotter than ever and my wife isn'ta hot sleeper. Tried to contact about 40 night sleep guarantee no answers from customerservice. That is another con. Spending alot on a mattress id recommend taking your business elsewhere.
February 21, 2026
Reply from Bensons For Beds - Sunderland530
Hello John,
We regret that the mattress isn't cooling and that our customer service hasn't responded. We have contacted you today to help you further.
Thank you,
Megan at Customer Care
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