Both my wife and I went to the store in Cadle Fforestfach Swansea, we went several times before we made our purchase of 2 single Tempur mattresses we were helped on each occasion by an assistant cal... See more
Location
Switch locationUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
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Helpful member of staff in the shop. updates on the progress of my order. Delivery on the correct date and within the stated time slot. Helpful and experienced delivery men who assembled the bed and t... See more
Company replied
Wish we'd gone to Bensons for beds first instead of wasting our time at other bed suppliers. The sales girl was not pushy and gave us plenty of time to browse around the shop before approaching us. We... See more
Company replied
Absolutely amazing staff - so helpful. They tried to get us the best deals and just made everything easy. They left us alone to look around in our own time and didn't attempt to influence us into... See more
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Company details
About Bensons For Beds - Swansea707
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, United Kingdom
- 1792796305
4.9
Excellent
319 reviews
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Recommended company from point of sale
Recommended company from point of sale, to delivery and aftercare A*
February 11, 2026
Unprompted review
Reply from Bensons For Beds - Swansea707
Alun Lewis,
We're happy to hear that you had a positive experience with our company, from the sale to the aftercare. Thank you for your kind words.
Team Bensons
We ordered our bed in store all done…
We ordered our bed in store all done efficiently and arrived on time on the delivery date
February 28, 2026
Reply from Bensons For Beds - Swansea707
We appreciate your feedback! We're happy the ordering process was efficient and your bed arrived on time, as promised, on the delivery date.
Team Bensons
Reply from Bensons For Beds - Swansea707
Tracy ,
We appreciate your feedback! We're so glad our staff's knowledge and patience helped you. Thanks for sharing your experience with us!
Team Bensons
From showroom to spare room, done properly.
I visited the Swansea branch and was helped by Bethan, who was excellent. She listened to what I actually needed rather than trying to upsell me, and guided me through the options in a way that made sense. I ended up buying a king size divan base with a Simba mattress (with the two free Simba pillows), a headboard in two pieces so I could get it up the stairs, and a super king size divan base. Total spend was around £2,800.
Delivery was spot on. John Badsey and his mate arrived exactly when they said they would, carried everything upstairs without a single issue, and were genuinely good company while they were here. Proper friendly banter and clearly took pride in what they were doing. It makes a difference.
I assembled everything myself and had no problems. The quality is excellent and it feels well worth the money. The best part is that my dad now has a proper bed when he comes to stay, which was the whole point of doing this in the first place.
The only thing I’d change, and this is entirely on me, is that I didn’t order a headboard for the super king at the same time. Now everything’s in place, it feels like the one finishing touch missing. I may well be back to complete the set.
Overall, a genuinely smooth experience. I wouldn’t hesitate to recommend the Swansea team.
February 10, 2026
Reply from Bensons For Beds - Swansea707
Thank you so much for taking the time to share such a thoughtful review Simon!
We’re delighted to hear that your visit to our Swansea branch went so smoothly. And don’t worry about the missing headboard — we’d be more than happy to help you complete the set whenever you’re ready.
Thank you again for the fantastic review and for recommending the Swansea team,
Megan at Customer Care
Reply from Bensons For Beds - Swansea707
We appreciate your positive feedback regarding our excellent customer relations. Thank you!
Great advise from staff in the shop.
February 14, 2026
Reply from Bensons For Beds - Swansea707
We appreciate your feedback and are so glad our staff was helpful!
Stewart - Bensons Team
excellent experience
bed excellent, delivery on time and driver/mate courteous and efficient.My only observation is that i think the price for the bed assembly was a bit overpriced, as it was a relatively simple task to assemble it.I have a severe back problem, so i could not have done it myself.Staff in the showroom very pleasant and efficient
February 8, 2026
Reply from Bensons For Beds - Swansea707
We're happy to hear you find the bed excellent and the delivery team courteous and efficient! We appreciate your feedback regarding the assembly price and are glad the showroom staff were pleasant and efficient.
Excellent service from start to finish
Excellent service from start to finish. Lots of helpful advice at the store. Excellent communications regarding delivery.
February 2, 2026
Reply from Bensons For Beds - Swansea707
We appreciate your positive feedback Kevin! We're happy to hear that you received excellent service and helpful advice in our store, as well as great delivery communications.
Hope to see you again in the future,
Megan at Customer Care!
Reported that the draw doesn't close…
Reported that the draw doesn't close waiting for a response. Email sent to inquires on 29.01 2026. Video a reason attached to email. Not acceptable.
January 31, 2026
Reply from Bensons For Beds - Swansea707
We appreciate your feedback and apologise that the draw doesn't close plus the lack of communication. We have reached out to you today to resolve this,
Megan at Customer care
Mattress
I went in to buy a mattress and a lovely lady called Bethan was more than helpful. She helped me pick out the perfect mattress. Would highly recommend benson for beds.
January 21, 2026
Reply from Bensons For Beds - Swansea707
We're so glad that our team member was helpful in choosing the perfect mattress! We appreciate your recommendation of Benson for Beds and your positive feedback.
Reply from Bensons For Beds - Swansea707
We appreciate your feedback! We're so glad you found our staff friendly and helpful, with no pressure to buy.
Would recommend
Very helpful staff, plenty of choice, detailed delivery as planned . Would recommend.
January 17, 2026
Reply from Bensons For Beds - Swansea707
We're so glad our staff were helpful, there was plenty of choice, and the delivery met your expectations. We appreciate your recommendation!
Lovely staff, but too cold for a comfortable experience
The shop assistant was very friendly and helpful, but the shop was very cold, which made the shopping experience more uncomfortable than necessary. When I questioned the cold, I was told that the heating was not working, and hadn’t worked for some time, which is crazy. You need to sort out the heating in the Fforestfach store. It was freezing.
January 7, 2026
Reply from Bensons For Beds - Swansea707
We’re so glad to hear our team was friendly and helpful during your visit – that’s what we aim for! We’re truly sorry the store temperature made your experience uncomfortable and appreciate you bringing this to our attention. Your feedback is important, and we’ll make sure it’s passed on to the relevant team. Thank you for your positive review - Lauryn at Customer Care 💜
The staff in store were extremely…
The staff in store were extremely helpful and guided us to the best choice we could make
January 9, 2026
Reply from Bensons For Beds - Swansea707
We’re delighted to hear our in-store team provided such helpful guidance and supported you in making the best choice. Thank you for your positive review – Lauryn at Customer Care 💜
They were very helpful
They were very helpful, listened to what we wanted, and patient with us as we tried out the beds.
December 30, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that our team was helpful and patient while assisting you in finding the perfect bed. Thank you for your positive feedback!
Stewart - Team Bensons
Staff were attentive without being…
Staff were attentive without being pushy and very knowledgeable in regard to the products. manufactures and sale offers. In all a very good experience.
December 30, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that our staff provided you with a very good experience through their attentiveness and product knowledge! Thank you for your positive feedback,
Megan at Customer Care
Lauren the sales assistant was…
Lauren the sales assistant was absolutely brilliant.
December 31, 2025
Reply from Bensons For Beds - Swansea707
We appreciate your kind words. We are so glad to hear that our sales assistant was brilliant and provided excellent service. Thank you for your positive review – Lauryn at Customer Care 💜
Swansea store experience
Really nice experience at the store in Swansea. All the staff are really friendly and helpful. Was our first time purchasing a mattress, so Sarah’s insight and knowledge of the products was really useful in knowing what was right for us. We wouldn’t hesitate to recommend this store and would certainly use it to buy from in future.
December 27, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that you had a positive experience at our Swansea store. It's great to know that our staff was friendly and helpful, and that their insight was useful in helping you choose the right mattress. We appreciate your recommendation. Thank you for your positive review – Lauryn at Customer Care 💜
The quality of our large sliding door…
The quality of our large sliding door wardrobe is excellent. We had to wait 3 months for delivery but it came exactly when arranged and the delivery men were more than helpful
December 12, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We're happy to hear that you find the sliding door wardrobe excellent. We appreciate your patience regarding the delivery and are glad the delivery team was helpful. Thanks for your feedback.
I am struggling to write any negative…
I am struggling to write any negative comments, all involved were great. Our bed is fab.
December 7, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We’re delighted to hear everything went so smoothly and that you’re loving your new bed! It’s wonderful to know the entire team made the experience hassle-free. 💜 Thank you for your positive review Vivian – Lauryn at Customer Care
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