Sales girl at Fforestfach branch not at all pushy unlike other bed outlets we have been to. She was extremely up to date and clued up on the various products in store and was able to answer all our qu... See more
Location
Switch locationUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
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See what reviewers are saying
The senior Sales Assistant Bethan was absolutely 💯 brilliant with helping us to choose our mattress to suite our needs very knowledgeable no pressure explained everything clearly took her time and... See more
Rang the store to check they had the products we wanted. Spoke with Bethan - who confirmed we had previously shopped with Bensons for beds in Shrewsbury - confirming the products & sizes we had before... See more
Company replied
The shop assistant was very friendly and helpful, but the shop was very cold, which made the shopping experience more uncomfortable than necessary. When I questioned the cold, I was told that the heat... See more
Company replied
Company details
About Bensons For Beds - Swansea707
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, United Kingdom
- 1792796305
4.9
Excellent
305 reviews
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So easy from help choosing the mattress…
So easy from help choosing the mattress instore to the delivery. I really recommend using this company.
September 25, 2025
Reply from Bensons For Beds - Swansea707
Thank you for the lovely feedback and recommendation—so glad everything was easy and seamless! Take care, Megan at Customer Care.
Great Service
When I went in store to select a bed, the employee assisting me, Ailsa, was very helpful. Knowledgeable, helped me pick the right bed for me, and explained pricing, delivery services, and additional offers in an easy to understand way.
The bed delivery was also great. You get frequent reminders by email and text as to when the bed is due to be delivered, and they call you when they're on the way so you know to expect them within the next hour. Delivery men were polite, efficient, and very helpful assisting me with removing my old bed and bringing in the new one.
And finally, the bed is great, very comfortable, so no complaints there either!
September 12, 2025
Reply from Bensons For Beds - Swansea707
We appreciate your positive feedback. We're happy to hear that the in-store assistance, delivery service, and bed comfort met your expectations. Our team aims to provide knowledgeable and helpful service.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Swansea707
We're glad that you appreciated our assistance and direction. Thank you for your positive feedback; it means a lot to us.
Thank you,
Lauryn at Customer Care.
Can highly recommend
From the moment we were greeted by Sarah we received an exceptional service. We told Sarah what we were looking for and her knowledge pointed us in the right direction.
There were no hard sales which we liked as we were given time to decide what mattress/divan to choose from.
The order wasn’t a straightforward delivery as we wanted the bed delivered to our new address. Sarah handled this to fit in with our date of moving. We also took out an extra guarantee which was shown to us by Sarah’s pictorial.
Sarah is an asset to have in Benson Beds and because of her expertise and friendliness we left happy customers.
September 14, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We appreciate you taking the time to share your positive experience. We're happy to hear that you received exceptional service and that our team member's knowledge and friendly approach made you happy customers.
Best Wishes,
Megan at Customer Care
Good staff and very helpful
Good staff and very helpful. Good product and plenty of choices.
September 13, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
Thank you for your positive review! We strive to have an amazing staff and a wide range of high-quality products to assist you in finding exactly what you need. We appreciate your support! #CustomerSatisfaction #QualityService
Very good customer service
Very good customer service, really helped us find the best bed for us!
September 11, 2025
Reply from Bensons For Beds - Swansea707
We appreciate your kind words! We are happy we could assist you in finding the perfect bed to meet your needs.
Best Wishes,
Megan at Customer Care
Very polite
The lady who served us was very helpfull and polite. And the shop looked nice and clean
September 4, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that you found our team member helpful and polite! We appreciate your positive feedback about our shop's cleanliness.
Take care,
Megan at Customer Care
Benson's for Beds Swansea
The service in Bensons for Beds in Swansea was second to none. The ladies there are knowledgeable, friendly and explained everything to us.
September 4, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that you found our team in Swansea to be so helpful! We appreciate your positive feedback regarding their knowledge and friendliness.
Take care,
Megan at Customer Care
The staff lady ( Ailsa ) that serves us…
The staff lady ( Ailsa ) that serves us is nice and cares The purchase is efficient and detailed
August 28, 2025
Reply from Bensons For Beds - Swansea707
We appreciate your positive feedback! We are so glad to hear that our staff is nice and caring and that the purchase was efficient and detailed.
Thank you,
Megan at Customer Care
All staff very welcoming made you…
All staff very welcoming made you comfortable about your purchase
August 28, 2025
Reply from Bensons For Beds - Swansea707
We appreciate your feedback! We are so happy to hear that our staff made you feel comfortable and welcome during your purchase.
Take care, Megan at Customer care
The staff were very helpful so helpful…
The staff were very helpful so helpful and friendly service
August 12, 2025
Reply from Bensons For Beds - Swansea707
We are happy to hear that our staff provided such helpful and friendly service! We appreciate your positive feedback and support. Take care,
Megan at Customer Care
Friendly helpful sales lady Ailsa.
August 8, 2025
Reply from Bensons For Beds - Swansea707
Thank you for sharing your wonderful experience with Ailsa! We are delighted to hear that she provided you with exceptional service. We appreciate your support and look forward to assisting you in the future, Megan at Customer Care
Helpful and friendly
The 3 staff members we dealt with were really helpful and not at all pushy. They were also honest about problems they have had with the mattress we intended to buy
August 8, 2025
Reply from Bensons For Beds - Swansea707
Thanks for the positive feedback! Our team takes pride in providing excellent customer service and we're glad you had a great experience. Honesty is always our top priority and we're happy we could assist with your mattress purchase. Come back and see us anytime, Megan at Customer Care
Staff were friendly,honest and very…
Staff were friendly,honest and very helpful. I’m happy buying mattresses from there first time.
July 29, 2025
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! It was such a pleasure to assist you and we're thrilled to hear you had a positive experience buying a mattress from us. We appreciate your business and look forward to seeing you in the future, Megan at Customer Care
Customer care is fantastic
The customer care is fantastic. We were helped by Shannon both times we bought beds from Bensons in Swansea. She made the whole thing easy and pleasant, plus she was very patient and nothing was too much trouble for her. Thanks Shannon. You're the best!
July 15, 2025
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! We are thrilled to hear that Shannon provided exceptional customer care during your visits to our store. We strive to make the bed buying process easy and enjoyable for all our customers. Shannon truly is the best and we are lucky to have her on our team. We appreciate your business and hope to see you again soon, Megan at Customer Care
Very helpful no complaints
July 14, 2025
Reply from Bensons For Beds - Swansea707
Thank you for your kind words and positive feedback! We strive to provide exceptional service and are happy to hear we've met your expectations. We appreciate your business, Megan at Customer Care
The girls at Swansea benson were very…
The girls at Swansea benson were very helpful and approachable. Couldn’t have asked for more
July 7, 2025
Reply from Bensons For Beds - Swansea707
Thank you for your kind words about our staff at Swansea Benson! We strive to provide excellent customer service and we're glad to hear we exceeded your expectations. Thank you for choosing us, Megan at Customer Care
Bensons definitely the placd for beds…
Staff were very friendly helpful informative and professional.
Big choice of beds mattresses pillows etc. ..would definitely reccomend Bensons to others.
A good experience .
June 27, 2025
Reply from Bensons For Beds - Swansea707
Thank you for the kind words! We are thrilled to hear that our staff provided you with excellent service, and that you enjoyed our wide selection of beds and bedding. It was our pleasure to assist you, and we would love to have the opportunity to see you again in the future. Thank you for recommending us, Megan at Customer Care
Brilliant and knowledgable staff
Brilliant and knowledgable staff . Helpful and made you feel at ease .
Excellent service .
June 15, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that our helpful and knowledgeable team made you feel at ease. Thank you for recognising our excellent service! We appreciate your review, Megan at Customer Care
Bethan was so helpful and knowledgeable…
Bethan was so helpful and knowledgeable that made my experience easy
June 9, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that our team member's knowledge and assistance made your experience easy. Thank you for your positive feedback, Megan at Customer Care
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