Sales girl at Fforestfach branch not at all pushy unlike other bed outlets we have been to. She was extremely up to date and clued up on the various products in store and was able to answer all our qu... See more
Location
Switch locationUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
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See what reviewers are saying
The senior Sales Assistant Bethan was absolutely 💯 brilliant with helping us to choose our mattress to suite our needs very knowledgeable no pressure explained everything clearly took her time and... See more
Rang the store to check they had the products we wanted. Spoke with Bethan - who confirmed we had previously shopped with Bensons for beds in Shrewsbury - confirming the products & sizes we had before... See more
Company replied
The shop assistant was very friendly and helpful, but the shop was very cold, which made the shopping experience more uncomfortable than necessary. When I questioned the cold, I was told that the heat... See more
Company replied
Company details
About Bensons For Beds - Swansea707
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, United Kingdom
- 1792796305
4.9
Excellent
305 reviews
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Excellent customer sales
I love all the 4 ladies that work at Benson beds Fforestfach Swansea they have all personally dealt with me over the years. They are a fantastic bunch and go that extra mile each and every time. I have purchased many very expensive beds from Benson beds and would highly rate this store for the excellent customer service they provide. Thank you again Helen
June 6, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that you've consistently received excellent customer service from our team. We appreciate your long-term patronage and are grateful for your positive feedback regarding your experiences in our store. Thank you for always choosing us, Megan at Customer Care
The lady who assisted us was very very…
The lady who assisted us was very very helpful and knowledgeable and easy to talk to and guided us to making the right choice to suit our needs.
June 3, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that the assistance provided was helpful, informative, and tailored to your needs. We appreciate you taking the time to share your positive experience! Thank you, Megan at Customer Care
Very helpful staff that understand the…
Very helpful staff that understand the product very well.
June 2, 2025
Reply from Bensons For Beds - Swansea707
We appreciate your feedback Zoe! We're happy to hear our staff's product knowledge was helpful to you. Thanks for choosing us, Megan at Customer Care
Approached cheerfully when we entered
Approached cheerfully when we entered. Advice given then left to look at beds. When I had narrowed it down I talked it through with staff and they helped with my decision. There were no pushy sales tactics at all.
May 24, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We're happy to hear that you felt welcomed and received helpful, pressure-free assistance. We appreciate you sharing your positive experience with our team. Thanks for your feedback, Megan at Customer care
Reply from Bensons For Beds - Swansea707
We are happy to hear that you had a prompt service experience without any issues. Thank you for your positive feedback, Megan at Customer Care
The lady that seen to.me was very very…
The lady that seen to.me was very very helpful and explained everything to me
She was very pleasant
May 11, 2025
Reply from Bensons For Beds - Swansea707
Thank you for taking the time to leave this kind review! We are thrilled to hear that our team member provided you with exceptional service and made sure to explain everything to you. We appreciate your support and hope to see you again soon! 😊
Satisfied customer.We found staff knowledgeable and…
We found staff knowledgeable and courteous.
Delivery was prompt and the delivery staff were very helpful.
April 20, 2025
Reply from Bensons For Beds - Swansea707
Thank you for the wonderful review! We are so happy to hear that our staff provided you with knowledgeable and courteous service. We pride ourselves on prompt delivery and our helpful delivery staff. We appreciate your business!
Sleep well, Team Bensons💜
Made to feel very welcome
Made to feel very welcome, Bethan and staff took the time to speak with the person that I support which was purchasing the bed, answered all questions and queries, even explained the difference between products that were available
April 26, 2025
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! It brings us so much joy to make our customers and their loved ones feel welcomed and informed. Our team always strives to provide the best service and knowledge to ensure a great shopping experience. We appreciate your support and hope you and your loved one enjoy the new bed!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Swansea707
Thank you so much for the great review! We are thrilled to hear that our staff was able to assist you. We strive to provide excellent service to all of our customers. Come back and see us again soon!
Sleep well, Team Bensons💜
Excellent personal service in the…
Excellent personal service in the Fforestfach Swansea store. We will definitely return there
April 10, 2025
Reply from Bensons For Beds - Swansea707
We are thrilled to hear that you had an excellent experience at our Fforestfach Swansea location! It is our pleasure to provide exceptional personal service and we look forward to welcoming you back in the future. Thank you for choosing us! #customerfirst #weloveourcustomers
It was a brilliant experience
It was a brilliant experience! Absolutely amazing staff and service!
April 4, 2025
Reply from Bensons For Beds - Swansea707
Thank you so much for your kind words! We're thrilled to hear that you had a brilliant experience with our amazing staff and service. We hope to see you again soon!
Everyone was very helpful
Everyone was so helpful and gave us the time to browse at leisure and offered help and were very knowledgeable about the products making suggestions without pressure
Overall a fantastic experience, just how it should be, allowing time to shop whilst providing help and assistance when needed
Thank you
April 1, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We appreciate your kind words! We are so glad to hear that you had a fantastic experience with our team. It's great to know that our assistance and knowledge were helpful without being pushy. Thank you, Megan at Customer Care
Second to none
Excellent. Sarah at the Swansea branch was really helpful and took the time to answer my questions and was extremely knowledgeable about the products. Very friendly, helpful and cheerful staff. I would thoroughly recommend Bensons for Beds to friends, family and colleagues.
March 30, 2025
Reply from Bensons For Beds - Swansea707
We appreciate you taking the time to share your positive experience! We're happy to hear that our staff was helpful, friendly, and knowledgeable. We appreciate your recommendation to friends and family. Take care, Megan at Customer Care
Excellent experience 5*
Excellent experience 5*
Well stocked, clean, light and airy store. Well informed staff with excellent product knowledge. No hard sell.
Wide range of quality beds and mattresses to suit all budgets. Made to feel like a valued customer with no 'hard sell'. I purchased two mattresses and would definitely recommend Benson for Beds, Swansea.
March 31, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We're delighted you had such a positive experience in our Swansea store. It's great to hear that you felt valued and found our staff helpful and knowledgeable. Thank you for recommending us, Megan at Customer Care
igel mattress purchase
Sarah was extremely helpful, she did her best to get us the best deal, very patiently explaining the breakdown of costs
She was so helpful and not too pushy - very professional
January 26, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We're happy to hear that you had such a positive experience! We appreciate your recognition of the team's dedication to providing helpful and professional service. Thank you for your feedback, Megan at Customer Care
We had a positive experience choosing a…
We had a positive experience choosing a new mattress. We took our time on the store as there was a lot of choice. Bethan was very pleasant, informative and knowledgeable. We appreciated her advice and guidance.
February 24, 2025
Reply from Bensons For Beds - Swansea707
We're happy you had a positive experience selecting a mattress. We appreciate you mentioning the informative guidance you received while you took your time to explore our selection. Thank you, Megan at Customer care
Unrushed experience
The sales assistant was extremely helpful, listened to our concerns and requirements, and offered alternatives in bed bases, headboards, materials, colours. Took the time to help and did not rush us.
March 11, 2025
Reply from Bensons For Beds - Swansea707
We appreciate you taking the time to share your experience. It's great to hear that our sales assistant was so helpful in guiding you through the selection process. We're happy we could assist you, Megan at Customer care
Pleasure
The service was first class
Sarah was very helpful didn't rush us told to take our time,
A very nice shopping experience,
February 19, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that you received first-class service and had a very nice shopping experience. We appreciate your taking the time to share your feedback, Megan at Customer Care
The experience was great
The experience was great. The young lady though knew Shannon was lovely. We left with a new bed and a good deal also.
February 7, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that you had a great experience and found a wonderful new bed! We appreciate your positive feedback regarding the service you received. Take care, Megan at Customer Care
The sales assistants were very helpful…
The sales assistants were very helpful and informative about all the mattresses that in turn helped a lot with our decision to purchase the right mattress for us
January 31, 2025
Reply from Bensons For Beds - Swansea707
We appreciate you sharing your experience! We're happy to hear that our sales assistants' knowledge helped you choose the right mattress. Thank you for the positive feedback, Megan at Customer Care
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