Sales girl at Fforestfach branch not at all pushy unlike other bed outlets we have been to. She was extremely up to date and clued up on the various products in store and was able to answer all our qu... See more
Location
Switch locationUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
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See what reviewers are saying
The senior Sales Assistant Bethan was absolutely 💯 brilliant with helping us to choose our mattress to suite our needs very knowledgeable no pressure explained everything clearly took her time and... See more
Rang the store to check they had the products we wanted. Spoke with Bethan - who confirmed we had previously shopped with Bensons for beds in Shrewsbury - confirming the products & sizes we had before... See more
Company replied
The shop assistant was very friendly and helpful, but the shop was very cold, which made the shopping experience more uncomfortable than necessary. When I questioned the cold, I was told that the heat... See more
Company replied
Company details
About Bensons For Beds - Swansea707
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, United Kingdom
- 1792796305
4.9
Excellent
305 reviews
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Reply from Bensons For Beds - Swansea707
Amazing feedback. Thank you so much for giving us 4 stars! Take care, Megan at Customer Care
Good friendly service
January 29, 2025
Reply from Bensons For Beds - Swansea707
Thank you for being our customer and leaving us a wonderful 5-star review. Take care, Megan at Customer Care
Great staff that listen
Great staff . Make you feel like home and definitely makes you return .
Very knowledgeable too and most importantly “listen” to the customer . I told them I had 4 rescue cats and they were very understanding. Too many sales people (dare I say usually men ) just don’t listen and want the sale, sod any consequences.
January 28, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that our team made you feel at home and listened to your needs, especially regarding your rescue cats. We appreciate your feedback and are glad you enjoyed your experience with us. We look forward to seeing you again in the future, Megan at Customer Care
Great knowledgeable and patient service…
Great knowledgeable and patient service in store!
January 28, 2025
Reply from Bensons For Beds - Swansea707
We are so happy you received great, knowledgeable, and patient service in our store. We appreciate your positive feedback, Megan at Customer Care
Bensons
Showed what we asked for and we bought it. Job done. Delivery charges on top a bit expensive though. being told warehouse is in miles away no excuse when we buy in store. Salesperson very helpful though.
January 23, 2025
Reply from Bensons For Beds - Swansea707
We're glad you found what you were looking for and that our salesperson was helpful. We appreciate your feedback regarding the delivery charges. We'll review our delivery costs. Thanks for your review, Megan at Customer Care
Staff were amazing and very helpful
Staff were amazing and very helpful, gave us plenty of time and encouragement to try out all beds before making our choice. Everything explained to us all our questions were answered.
January 21, 2025
Reply from Bensons For Beds - Swansea707
We appreciate you taking the time to share your experience! We're happy to hear that our staff was helpful and provided you with the time and information you needed to choose the perfect bed.
Take care,
Megan at Customer Care
Thank you Shannon
Shannon was very helpful throughout my purchase of the mattress I chose and answered all my questions helping me hopefully making the right choice
January 14, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that our team was helpful during your mattress purchase, and we appreciate you sharing your positive experience. We hope you made the perfect choice!
Take care, Megan at Customer Care
The sales assistant Ailsa was very…
The sales assistant Ailsa was very helpful and made choosing the right matress easier with her advice.
January 7, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that the advice you received made choosing the right mattress easier. We appreciate you taking the time to share your positive experience.
Take care,
Megan at Customer Care
Great Savings
Great Savings on Tempur Mattress with 20% off plus additional Military Discount.
Great staff and buying was an easy process.
Swansea Branch.
January 5, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that you had a great experience at our Swansea branch and found the mattress savings beneficial. Thank you for your positive feedback on our staff and easy buying process!
Take care,
Megan at Customer Care
Sales assistant was helpful
Sales assistant was helpful yet allowing us time to consider the options that was outlined
January 1, 2025
Reply from Bensons For Beds - Swansea707
We're glad you appreciated the assistance and the time to explore your choices. Thank you for sharing your positive experience with us!
Take care,
Megan at Customer Care
Very knowledgeable of all the products…
Very knowledgeable of all the products in the store and extremely helpful with guiding us to the best beds.
Very happy with the deals in store too.
December 30, 2024
Excellent staff in store
Excellent staff in store, the lady was extremely knowledgeable and helpful.
She allowed me time to try out beds & did not rush me into buying and told me to take my time. I went back a second time to finally decide between 2 mattresses and the same lady helped me without being pushy.
December 6, 2024
The staff so helpful
The staff so helpful
Pity one part of order due January bed basethe other by the mattress company not till March!
December 5, 2024
Very helpful staff,easy to order beds…
Very helpful staff,easy to order beds and arrange delivery.
November 14, 2024
NEEDED A MATRESS FOR MY BAD BACK !
NEEDED A MATRESS FOR MY BAD BACK SPOKE WITH AILSA IN STORE SHE WAS AMAZING TRIED OUT LOTS OF BEDS SHE WAS SO PATIENT AND SO HELPFUL WE FOUND A LOVELY BED BOUGHT IT CANT WAIT FOR NEXT WK DELIVERY ! ALL STAFF IN STORE WERE DRESSED IN HALOWEEN EVEN HAD TREATS FOR THE KIDS FABULOUS STAFF & STORE THANKYOU AILSA SO MUCH FOR FABULOUS SERVICE !
October 31, 2024
Unprompted review
Excellent staff and products availability.
Good product range available to view on site at Swansea Store.
The 2 members of staff (Sarah and Ailsa) were patient, informed and had good senses of humour. Qualities essential for my disabled partner.
Sale made. Happy customers.
October 27, 2024
Excellent customer service
Excellent customer service, very professional, helpful and had a smile
October 22, 2024
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