Bensons For Beds - Telford737 Reviews 

375
TrustScore 5 out of 5

4.8

Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB


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Rated 5 out of 5 stars

Excellent service in the shop. Really knowledgeably manager. Electronic measurement test bed (no pun intended) to see what mattress would be most suited to you. No pressure selling and lots of matt... See more

Company replied

Rated 5 out of 5 stars

Absolutely perfect couldn’t have asked for a nicer welcome. David was exceptionally helpful and very knowledgeable and understanding about my needs. He explained everything to us and worked with us th... See more

Company replied

Rated 5 out of 5 stars

Our delivery and assembly from Bensons was excellent. Dominic and James were very friendly and courteous. They were also extremely efficient in the assembly of the bed and headboard and cleared aw... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Very relaxed approach. Member of staff was very genuine. Not pushy at all which made for a lovely shopping experience.

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Telford737

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, United Kingdom

  • 1952216803

4.8

Excellent

TrustScore 5 out of 5

375 reviews

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4.8

All reviews

(375)

26,507 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly personnel

Friendly personnel, knowledgable about product. Tested out the pressure bed. Was shown a range of beds to find the right one.

June 5, 2024
Rated 5 out of 5 stars

Brilliant service

We explained our need for a new mattress .. my wife has sciatica.. David, the manager was outstanding
We were advised to take our sleeping positions on a computerised bed to find the most suitable type of mattress and he explained the reasons behind his advice
Outstanding, helpful, professional and informative

May 15, 2024
Rated 5 out of 5 stars

Excellent service, competitive prices

Excellent service in store. Very helpful, friendly and provided useful advice, answering all our questions. We did some research and the price we were quoted was reasonable and competitive with other retailers. In fact with the 10% discount offered on the day it was the cheapest in the area for what we wanted.

April 4, 2024
Rated 2 out of 5 stars

The headboard and bed which were sold…

The headboard and bed which were sold to us are not compatible, the manager of the Telford store who was approached by myself about the problem was unaware that headboards are not compatible with all the beds. He then handed the problem over to an assistant and and went on his phone having what sounded like a casual conversation with the language he was using. I was told the new headboard and refund would be sorted, 2 days later still not sorted I went back to the store, and was told the manager was going to sort it the following day, 2 days later I went back to the store the same sales assistant and another 1 were very helpful and said they would do it without the manager, which they did. But after 46 miles up and down, I have to wait another 6 weeks for delivery = 13 weeks in total

March 23, 2024
Rated 5 out of 5 stars

Hero SalesMan

Me and my partner had the pleasure of being assisted by David during our recent visit to the store as first-time home buyers in search of the perfect bed. David's professionalism, combined with his delightful sense of humor, made our experience truly memorable.

From the moment we walked in, David greeted us with a warm smile and genuine enthusiasm. He patiently listened to our preferences and requirements, offering insightful advice every step of the way. His extensive knowledge of the products ensured that we were well-informed about all our options.

What stood out most about David was his impeccable politeness and willingness to go above and beyond to meet our needs. He took the time to explain the features and benefits of each bed, making sure we understood everything before making a decision.

Thanks to David's guidance, we were able to find the perfect bed that exceeded our expectations. His friendly demeanor and expertise made the entire process enjoyable and stress-free. We couldn't be happier with our purchase, and we have David to thank for that.

Overall, I highly recommend David to anyone in need of assistance at the store. His professionalism, humor, and genuine care for his customers make him an exceptional sales assistant. Thank you, David, for making our shopping experience truly exceptional!

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Top Class Service

David was knowledgeable, friendly and not pushy.
He spent lots of time with us and made sure we had the best mattress options to suit us.
We came away with an amazing bed and are so grateful to him. He was so personable and made the bed hunting experience great fun.

March 16, 2024

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