The staff throughout. I wouldnt usually post things like this but the service from when I entered the store, was left to browse around and when ready nodded someone over to help, to purchase with the... See more
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Experience was okay - felt the customer service initially was not great. We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight... See more
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Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed... See more
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Great service from start to finish. The salesman at Lakeside was knowledgeable and very helpful ensuring we got the product best suited to our needs. The delivery and assembly men were so efficient... See more
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Company details
About Bensons For Beds - Thurrock561
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, United Kingdom
- 1708869617
4.8
Excellent
386 reviews
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The staff and service
The staff throughout. I wouldnt usually post things like this but the service from when I entered the store, was left to browse around and when ready nodded someone over to help, to purchase with the same salesperson, who added a discount without being asked, to the updates about my planned delivery and install date and finally the absolute legends who delivered, built the beds (i ordered two) and disposed of the old ones. So easy, so friendly and had 100% amazing nights sleep so far on my new bed in the past week.
September 19, 2026
Reply from Bensons For Beds - Thurrock561
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our team and that you're enjoying your new beds. Providing excellent service is our priority, and your feedback truly motivates us. We look forward to serving you again!
People are doing their job as…
People are doing their job as instructed, trained that they are paid to do with respect, politeness showing professional attributes.
September 14, 2026
Reply from Bensons For Beds - Thurrock561
We're so pleased to hear that our team members are performing their duties with professionalism, respect, and politeness. It's wonderful to know that their training is reflected in their excellent service.
Team Bensons
AMAZING SERVICE
I had a really positive experience at Bensons for Beds, thanks to Christopher, a helpful member of staff. His customer service was excellent from start to finish. I was quite confused about which colour to choose, but Christopher was incredibly patient and took the time to understand what I was looking for.
He showed me different types of bed frames and mattresses without making me feel rushed or pressured, and he was very helpful in explaining the options. His patience, knowledge and friendly approach made the whole experience so much easier.
Thank you, Christopher, for your excellent customer service and for making the process of choosing my new bed such a pleasant experience.
August 13, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Christopher. His dedication to helping customers is truly commendable. We appreciate your kind words and hope you enjoy your new bed for many restful nights to come!
Staff very helpful & very informative
Staff very helpful & very informative
August 26, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
Thank you for your kind words! We are so pleased to hear that our team was very helpful and informative. We truly appreciate your positive feedback!
Team Bensons
Great service at store.
Great service at store.
Delivery on time & efficient teamwork done in quick time. Excellent all round would recommend to others.
August 22, 2026
Reply from Bensons For Beds - Thurrock561
Hello Mrs Cartledge,
Thank you for your fantastic feedback! 😊 We're delighted to hear that you received great service in store and that your delivery arrived on time. It's wonderful to know our delivery team worked efficiently and that your experience was excellent from start to finish.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan | Customer Care Specialist
Very help staff member and lots of…
Very help staff member and lots of choice in the show room.
August 16, 2026
Reply from Bensons For Beds - Thurrock561
Thank you for your wonderful feedback! We are delighted to hear that our staff was helpful and that you appreciated the wide selection in our showroom. We strive to provide excellent service and variety.
Team Bensons
Helpful staff
August 10, 2026
Reply from Bensons For Beds - Thurrock561
Hey Mrs Messenger,
Thank you for your review! 😊 We're delighted to hear that our staff were helpful during your visit. Providing friendly and knowledgeable service is what we strive for, so it's great to know we made your experience a positive one. Thank you for choosing us,
Megan | Customer Care Specialist⭐
Friendly and helpful staff...kept the…
Friendly and helpful staff...kept the rooms clean after mounting...right on time👍
August 6, 2026
Reply from Bensons For Beds - Thurrock561
Thank you for your wonderful review! 😊 We're delighted to hear that our team was friendly and helpful throughout your experience. It's fantastic to know everything was delivered right on time and that care was taken to keep your rooms clean after assembly. We'll be sure to pass on your kind words to the team. Thank you for choosing us,
Megan | Customer Care Specialist🛏️
Great service from start to finish!
Great service from start to finish. The salesman at Lakeside was knowledgeable and very helpful ensuring we got the product best suited to our needs. The delivery and assembly men were so efficient and very tidy! Would highly recommend buying from Bensons.
July 27, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're so pleased to hear you received great service from start to finish! It's wonderful that our team member at Lakeside was knowledgeable and helpful, ensuring you found the perfect product. We're also delighted that our delivery and assembly team was efficient and tidy. Thank you for your high recommendation!
Team Bensons
Staff were very helpful
Staff were very helpful. Very good knowledge about the products available. Overall experience was excellent.
July 28, 2026
Reply from Bensons For Beds - Thurrock561
We're so pleased to hear that our staff were very helpful and had excellent knowledge about the products available. Thank you for sharing your wonderful experience!
Team Bensons
Knowledgeable, Helpful & No Pressure
Fab experience at Bensons for Beds Lakeside, thanks to Akwasi. I visited the store looking for a new bed frame and mattress and had lots of questions about the different options.
Akwasi was incredibly knowledgeable, patient and took the time to explain everything clearly, helping me find the right products for my needs. He went above and beyond to make sure I got the best possible deal, even arranging an additional discount with the store manager, which I really appreciated.
Akwasi also explained all the additional benefits available when shopping with Bensons for Beds. I chose to take up some of them and not others, but at no point did I feel under any pressure to buy.
It was genuine advice rather than a sales pitch, which made the whole experience feel relaxed.
Excellent customer service from start to finish. Thank you, Akwasi!
July 17, 2026
Reply from Bensons For Beds - Thurrock561
Thank you for sharing such a wonderful experience! We're delighted to hear that our team member at the Lakeside store provided such knowledgeable and patient assistance, helping you find the perfect products without any pressure. It's fantastic that you felt so well looked after, and we truly appreciate your kind words about the excellent customer service.
Thank you for your positive review - Lauryn at Customer Care 💜
We dealt with the on line team and the…
We dealt with the on line team and the lakeside branch, and found everyone very helpful and supportive to our needs and kept up to date with delivery date well done
July 13, 2026
Reply from Bensons For Beds - Thurrock561
We're so pleased to hear that our online team and the lakeside branch were very helpful and supportive. It's wonderful that you were kept up to date with the delivery date!
Christopher was amazing.
Christopher was amazing.
He was extremly helpful and the whole process was quick and easy.
Excellent customer care service.
July 12, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're so pleased to hear that our team member was extremely helpful and that the whole process was quick and easy for you. It's wonderful that you received excellent customer care!
All the staff are extremely friendly…
All the staff are extremely friendly and Mason who served us was extremely patient and knowledgeable and very helpful and made it simple and pleasurable , thanks Mason
July 14, 2026
Reply from Bensons For Beds - Thurrock561
We're so pleased to hear that our staff were extremely friendly. It's wonderful that our team member was patient, knowledgeable, and helpful, making your experience simple and pleasurable!
Had a great experience today purchasing…
Had a great experience today purchasing two beds from the Lakeside branch. Mason was extremely helpful & knowledgeable and made the sale experience quick and easy.
July 12, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're so pleased you had a great experience purchasing beds from our Lakeside branch. It's wonderful to hear that our colleague was extremely helpful and knowledgeable, making your sale quick and easy.
Great from start to finish good…
Great from start to finish good communication delivery was on time allotted
July 9, 2026
Reply from Bensons For Beds - Thurrock561
We're so pleased you found our communication good from start to finish and your delivery was on time. Thank you for your kind feedback!
Excellent service
Excellent service, was allowed to try several beds to find the one that suited me. Staff very friendly and helpful
June 27, 2026
Reply from Bensons For Beds - Thurrock561
We're so pleased you received excellent service and were able to try several beds to find the perfect one. It's wonderful to hear our staff were friendly and helpful. Thank you for your kind feedback!
Happy with service
July 4, 2026
Reply from Bensons For Beds - Thurrock561
Thank you for sharing your positive experience with us!
Everything was seamless from placing…
Everything was seamless from placing the order, to regular communication, and delivery. Our new bed is amazing.
Every member of staff was polite, friendly and helpful.
July 5, 2026
Reply from Bensons For Beds - Thurrock561
We're so pleased to hear that your experience, from ordering to delivery, was seamless and that our team was polite, friendly, and helpful. Enjoy your amazing new bed!
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