Great service from start to finish. The salesman at Lakeside was knowledgeable and very helpful ensuring we got the product best suited to our needs. The delivery and assembly men were so efficient... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed... See more
Company replied
Experience was okay - felt the customer service initially was not great. We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight... See more
Company replied
Great service at store. Delivery on time & efficient teamwork done in quick time. Excellent all round would recommend to others.
Company details
About Bensons For Beds - Thurrock561
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, United Kingdom
- 1708869617
4.8
Excellent
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery arrived at time promised ,
Delivery arrived at time promised ,
Freindly delivery men no problem ordering bed .
February 19, 2026
Reply from Bensons For Beds - Thurrock561
Thank you for your feedback Robert! We’re delighted to hear your delivery arrived right on time and that the delivery team were friendly and helpful. We’re also pleased to know ordering your bed was easy and trouble‑free. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Staff were very helpful
February 17, 2026
Reply from Bensons For Beds - Thurrock561
We appreciate your positive feedback! We are so glad to hear our staff was helpful.
very good service
February 13, 2026
Reply from Bensons For Beds - Thurrock561
We appreciate you sharing your feedback!
Brilliant service from sales to…
Brilliant service from sales to delivery guys,100% would definitely recommend. And my bed and mattress so far are amazing,
February 12, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're happy to hear about the brilliant service you received from our sales and delivery teams! We appreciate your recommendation and that you find your new bed and mattress amazing.
From the time I walked into the store I…
From the time I walked into the store I was greeted with a smile and helped me to get the right order would use Benson beds again 👍
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're delighted to hear that you were greeted with a smile and received the assistance needed to place the right order. We appreciate your intention to use our beds again!
Stewart - Bensons Team
Reply from Bensons For Beds - Thurrock561
We're so pleased that you found our service to be excellent. Thank you for taking the time to share your positive experience with us!
Our experience at your store was…excellent
Our experience at your store was excellent and your representative Asha was very knowledgeable, pleasant and helpful.
The delivery staff were pleasant and efficient.
February 7, 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you had an excellent experience in our store and that our team members were knowledgeable, pleasant, and helpful. We appreciate your positive feedback!
Mattress
Very helpful salesman. Patient
Deliver was early and was quick and efficient
February 9, 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that the salesperson was helpful and patient! We appreciate you mentioning our quick and efficient delivery service. Thank you!
Reply from Bensons For Beds - Thurrock561
We appreciate you sharing your experience! We are so glad everyone was professional and helpful during your visit with us.
Great Customer Service
Great Customer Service throughout.
Sales team were efficient and most importantly I was impressed with the regular updates concerning my purchase order.
Thank you 🙏
February 5, 2026
Reply from Bensons For Beds - Thurrock561
We appreciate your feedback. We're happy to hear that our sales team was efficient, and you were impressed with the regular updates regarding your order. Thank you for your support!
Mason was brilliant 🤩
Mason was brilliant - so helpful and had great knowledge 👍🏽👍🏽👍🏽👍🏽👍🏽
January 31, 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you found our team member helpful and knowledgeable. We appreciate you taking the time to share your positive experience!
Delivery drivers could not get up the…
Delivery drivers could not get up the stairs even though before ordering in store we advised we had two flights of stairs to manage
January 30, 2026
Reply from Bensons For Beds - Thurrock561
Thank you for leaving your review with us. We’re really sorry for the difficulty with getting the mattress upstairs, especially after advising in store about the two flights of stairs. Due to the tight bend on the staircase and the risk of damaging either the mattress or your property, the delivery team have left the mattress with you.
If you need any further support or would like us to look into alternative options, please feel free to reach out to us via enquiries@bensonsforbeds.co.uk
Thank you,
Megan at Customer Care
Excellent Service
The bed was delivered on time.
Both Mark and Alan were very courteous and pleasant and both removed their shoes immediately before they entered the house.
All done in less than 15 minutes.
No complaints from me.
January 23, 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that the bed was delivered on time and that the delivery team was courteous and efficient. We appreciate you taking the time to share your positive experience with us.
Delivery men was really helpful and…
Delivery men was really helpful and gave good advice. Even took mattress out of packaging and zipped the two parts together.
January 27, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're so happy the delivery team was helpful and offered great advice. It's great they took the mattress out of the packaging and zipped the two parts together!
We’d love to serve you again in the future.
Megan at Customer Care
From the experience of purchasing right…
From the experience of purchasing right through to the boys that delivered the bed. Outstanding I’ve got to be very honest the delivery boys made the whole experience so much better. Cared about what they did very polite nothing was too much trouble just amazing.
January 28, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you had an outstanding experience from purchase to delivery. It's great to know our delivery team made the experience so much better with their care and politeness. Thank you for your positive feedback,
Megan at Customer Care
The staff Asha
The staff Asha, was very patient with me and supported me in going round to choose a bed. I had a good experience
January 20, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're so glad to hear that our staff was patient and supportive while you chose a bed. We appreciate you sharing your positive experience with us!
Happy Customer
The delivery men were polite, friendly and very helpful. They respected my property and left no marks on the paintwork when carrying beds up and down the stairs!
I highly recommend Bensons Beds, but I was expecting a call from them 30 minutes before they arrived, which I didn’t receive, but overall they were excellent.
January 21, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're happy to hear the delivery team was polite, friendly, and helpful while respecting your property. We appreciate your recommendation. We'll review why you didn't receive a call beforehand.
Very helpful and informative with the…
Very helpful and informative with the choice for my daughter who has a learning disability.
January 13, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're happy to hear that we could assist you in making an informed decision for your daughter. Thank you for sharing your positive experience with us!
Your lady adviser was kind and helpful
Your lady adviser was kind and helpful. Made buying a mattress almost enjoyable
January 13, 2026
Reply from Bensons For Beds - Thurrock561
We’re so glad our adviser made mattress shopping enjoyable with kindness and helpful advice – that’s what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Asha who served us was very…
Asha who served us was very professional in helping us decide which bed to buy.Asha was friendly and experienced in explaining how to make the best decision.Asha never rushed us and gave us plenty of time to decide.Asha’s knowledge of beds was exceptional.Thank you so very much.
January 2, 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you had a positive experience. It's great to know that our team member was able to provide professional guidance and support to you, and that you felt comfortable throughout the decision-making process. Thank you for your feedback,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.