Great service from start to finish. The salesman at Lakeside was knowledgeable and very helpful ensuring we got the product best suited to our needs. The delivery and assembly men were so efficient... See more
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Great service at store. Delivery on time & efficient teamwork done in quick time. Excellent all round would recommend to others.
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed... See more
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Experience was okay - felt the customer service initially was not great. We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight... See more
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Company details
About Bensons For Beds - Thurrock561
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, United Kingdom
- 1708869617
4.8
Excellent
381 reviews
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Reply from Bensons For Beds - Thurrock561
We are so glad you found our service excellent and easy to deal with. Thank you for your kind words!
Team Bensons
Had a great experience at Benson for…
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed frames without ever being pushy. He was knowledgeable, patient, and genuinely a pleasure to deal with from start to finish. Would highly recommend Christopher to anyone searching for a new bed or mattress. Excellent customer service.
May 23, 2026
Reply from Bensons For Beds - Thurrock561
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team was so helpful and provided excellent service. Thank you for your kind words and recommendation!
Team Bensons
Everything
From the staff in store, to the updates, to the delivery guys, to the wonderful night sleeps I've been having, everything I'd wonderful.
May 16, 2026
Reply from Bensons For Beds - Thurrock561
We're so happy to hear that everything, from our staff to your wonderful night's sleep, has been excellent! Thank you for sharing.
Team Bensons - Jess
Helpful Sales Person
The sales person was helpful and friendly and provided us with all the information we needed.
May 6, 2026
Reply from Bensons For Beds - Thurrock561
We appreciate you sharing your experience. It's great to hear that our sales person was helpful, friendly, and informative!
Team Bensons
Highly recommended
Jodie in the branch very helpful and care clients.Price and payment plan perfect.
Time scale and delivery date on time.
Communication was very good
Highly recommended
May 8, 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that our branch provided excellent support and cared for your needs. It's great the price, payment plan, timeline, and communication suited you well!
Team Bensons
Good price
Good price, didnt have the mattress i originally wanted but was shown an alternative, also ordered my bed for me as wasn't available in store. Was helped by Jamie who was really helpful and knowledgeable
May 3, 2026
Reply from Bensons For Beds - Thurrock561
We appreciate you taking the time to share your experience. We're glad you found a suitable alternative and that we could order your bed. It's great to hear that our team member was helpful and knowledgeable!
Team Bensons
Would shop there again
Staff were welcoming and no pressure,
Delivery guys also were brilliant and curious just took their shoes off without asking
Well done lads
April 30, 2026
Reply from Bensons For Beds - Thurrock561
We appreciate your fantastic feedback! It's great to know our team made you feel welcome and our delivery crew impressed you with their thoughtfulness. Thanks for sharing!
Team Bensons
Shocking delivery and assembly service…
Shocking delivery and assembly service had to get someone myself to assemble the wardrobe as I was left with it flat packed and told another 5 weeks wait before they could return after the items was already 3 weeks late
February 26, 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We’re very sorry to hear about your experience and apologise for the delays and inconvenience caused. Being left with flat‑packed furniture after such a long wait is understandably frustrating, and this is not the service we expect to provide.
We would like the opportunity to investigate what happened and see how we can help. We have requested your order details so that we can contact you directly.
Thank you for taking the time to share your feedback, and again, we’re sorry for the experience you’ve had,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Thurrock561
Thanks so much — great to hear it’s been very good so far. We hope the delivery goes just as smoothly,
Megan | Customer Care Specialist💤
Excellent service from Chris the Sales Manage
Excellent service from Chris the sales manager. He was inciteful, educational and patient. Provided a great genuine customer experience.
April 14, 2026
Reply from Bensons For Beds - Thurrock561
We appreciate your excellent feedback! We're so glad to hear that the sales manager was insightful, educational, and patient, providing a great customer experience.
Team Bensons
Reply from Bensons For Beds - Thurrock561
Thanks so much! We’re thrilled you’re happy with the service — our delivery drivers will love this shout‑out 🚚
Looking forward to seeing you again,
Megan | Customer Care Specialist⭐
High quality with brilliant service to match!
Brilliant service from start to finish - from the staff in the showroom, to communication updates via email, to the delivery men on the day.
The bedframe is of excellent quality too!
April 2, 2026
Reply from Bensons For Beds - Thurrock561
We appreciate your wonderful feedback! We're so glad to hear you received brilliant service from our showroom staff to our delivery team, and that you are enjoying the excellent quality of your new bedframe.
A good experience.
The process from placing our order in the Thurrock store to receiving delivery was seamless. Our mattress arrived promptly on the agreed delivery date and was helpfully placed in the room of our choice. We could not have wished for better service.
March 29, 2026
Reply from Bensons For Beds - Thurrock561
Thank you for the lovely review! 😊 We’re thrilled to hear everything—from ordering at our Thurrock store to delivery—was seamless. Prompt delivery, helpful placement, and great service are exactly what we aim for. We really appreciate your kind words and are delighted you couldn’t have wished for better,
Megan | Customer Care Specialist⭐🛏️
Kept updated all the time and
Kept updated all the time and
Arrived on time and really good company
March 27, 2026
Reply from Bensons For Beds - Thurrock561
Thank you for the great feedback! 😊 Wonderful to hear you were kept updated throughout and that delivery arrived right on time. So glad you found the team great company too,
Megan | Customer Care Specialist💜
Excellent customer service
Excellent customer service , prumpt delivery and I was very imperessed with the delivery men
March 23, 2026
Reply from Bensons For Beds - Thurrock561
Thanks for the amazing review! So glad you enjoyed the top‑notch service and super‑prompt delivery — and love that the delivery team made such a great impression! We really appreciate it,
Megan at Customer Care🌟
Bed put together professionally
The team arrived well on time and bed was put together really well and without much hassle. The team respected the property and cleared up after they finished putting the bed together.
March 19, 2026
Reply from Bensons For Beds - Thurrock561
Thank you Paul! We’re so glad the team arrived on time and assembled the bed so smoothly. Great to hear they respected your home and left everything tidy — we really appreciate your lovely feedback,
Megan at Customer Care
Helpful staff polite delivery men
Helpful staff polite delivery men.
We got what we asked for.
March 7, 2026
Reply from Bensons For Beds - Thurrock561
Harry Saunders,
We're happy to know our staff and delivery team were helpful and polite, and that we were able to meet your expectations. Thank you!
Team Bensons
Polite helpful sales staff
Polite helpful sales staff. Good variety of items to view. Fair price. Short delivery time. Pleasant delivery drivers.
Thank you
March 5, 2026
Reply from Bensons For Beds - Thurrock561
Karen Clifford,
We appreciate you sharing your positive experience! We're happy to hear that our sales staff was helpful and that you were pleased with the variety and delivery.
Team Bensons
Service average but finance options helped choose Bensons for Beds!
Experience was okay - felt the customer service initially was not great.
We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight away.
We did eventually get service, forgot his name, but he was nice.
The payment arrangement is the only thing that was niche to choosing Bensons for Beds! That really helped choosing with them.
July 2, 2025
Reply from Bensons For Beds - Thurrock561
Thank you for sharing your experience with us. I’m sorry to hear that the initial customer service didn’t meet expectations — waiting around while others are served first can be really frustrating, and we appreciate you highlighting it. I’m glad that once you were seen, the colleague who helped you was friendly and made the experience better. It’s also great to hear that our payment options helped make your decision easier. Thank you again for the honest feedback — it really helps us improve,
Megan at Customer Care
Delivery arrived at time promised ,
Delivery arrived at time promised ,
Freindly delivery men no problem ordering bed .
February 19, 2026
Reply from Bensons For Beds - Thurrock561
Thank you for your feedback Robert! We’re delighted to hear your delivery arrived right on time and that the delivery team were friendly and helpful. We’re also pleased to know ordering your bed was easy and trouble‑free. We really appreciate you taking the time to share your experience,
Megan at Customer Care
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