Bensons For Beds - Thurrock561 Reviews 

Raj took his time to take us through the wide range of beds and mattresses available and gave detailed explanations to our questions.

Very helpful staff who gave us help in which mattrass to purchase

There was a great choice of beds and mattresses. The sales team were professional and very knowledgeable of the products available in store.

Very professional and excellent customer service experience. Was able to help and guide with choosing mattresses

I dealt with two branches, Cambridge and Thurrock. Very helpful staff especially with alterations to my order, thank you very much.

Very happy with the service

Good service, shop employees were very friendly and approachable, also rang up to change a delivery address which was sorted very quickly

Great bed and Excellent customer service from the shop right through to delivery.

Great experience

The sales man was very friendly and professional. Took time to answer the questions. He was very helpful.

The sales associate that attended to me on Friday 7th June 2024, a female of Asian descent was very rude, condescending and utterly unprofessional when I went to make the final payment on my purchases after the initial deposit paid the previous day with another sales associate at the same store.

I only proceeded with the transaction because of the courtesy and respect showed to me by Lateef Idris the associate who served me the previous day who actually went above and beyond the call of duty to provide world class customer service to me.

Her behaviour was beneath that expected of anyone who provides frontline customer service to people who have come to Bensons to spend their hard earned money especially in the face of stiff competition from other providers within same retail complex at Lakeside.

Her dismissive and totally unacceptable behaviour only mellowed when she realised I was paying almost £1800 for two beds without taking the finance option.

Date of experience: 07 June 2024

we were greeted at the door, the lady let us take a look, was not pushy, just said that she was here for any questions. when we had questions she was very knowledgeable. we have had bad backs recently so we needed guidance and ended up with a mattress that was approved by orthopaedic association.

No fuss, no pushy sales person, we knew what we were looking for, found it / bought it. easy transaction - made a nice change not to be jumped on the second you walk through the door.

The service was good nice friendly staff very helpful

No pressure from salesmen a good service

Good experience with bensons beds
Very knowledgeable and helpful

Staff were very helpful and they had a range of products at all price ranges from the cheap to expensive

Very good advice given and time to think about the purchase whilst in store, friendly down to earth, thanks Jody.

Chris at the Lakeside store, was very knowledgeable about the product and was particularly helpful, make the overall process of sourcing a new mattress very efficient.