Cannot fault Michael the sales person. He was very knowledgeable, and informative. He was very patient & detailed all our options. We are very pleased with our choices & are looking forward to them b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The newly refurbished store in Truro was great as there were so many beds to try. Katherine was so helpful and knowledgeable. It couldn't really have been a better buying experience.
Excellent service from the store. Katherine in particular. Loved the new technology that sensed our sleep pattern. Gave us the best mattress & pillows for our needs. Ordered a bed frame/ headboard... See more
Company replied
Good bed, very friendly delivery men and delivered at the time stated. I bought my bed base in a sale, it wasn’t the colour I wanted but it was a good price. Annoyingly, I found the bed before delive... See more
Company replied
Company details
About Bensons For Beds - Truro382
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, United Kingdom
- 1872320236
4.8
Excellent
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from start to finish
All the staff we have been in contact with have all been amazing. We went in to our local store in Truro, Kevin was so helpful in the store and spent time with us helping us to get the right bed and mattress. We were given measurements so we could make sure what size bed we wanted would fit. We were updated with delivery date and time and had a curtesy call the morning of delivery and one when they were 10 minutes away. The delivery team, Jamie and Glen, were fantastic and couldn’t help enough.
March 12, 2026
Reply from Bensons For Beds - Truro382
Neil Harris,
We're happy to hear that all the staff were amazing and that you were able to find the right bed and mattress. It's great to know that you were updated with the delivery date and time and that the delivery team were fantastic. Thank you for your positive feedback!
Team Bensons
Jamie and Glen informed me of their…
Jamie and Glen informed me of their anticipated arrival, they arrived on time and were very helpful in getting our sofa bed up our narrow cottage stairs.
March 8, 2026
Reply from Bensons For Beds - Truro382
Thank you so much for your lovely review! I’m really pleased to hear that Jamie and Glen kept you updated with their arrival time, arrived promptly, and were so helpful getting your sofa bed up the narrow cottage stairs. It’s great to know they made the delivery smooth and stress‑free for you.
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
Straightforward no hassle sale.
Straightforward, knowledge of products top rate, did exactly what it was like shopping in the old days. They listened, advised and sorted my order within half an hour.
Hope that the delivery goes as smoothly, if it does then it's got to be a 10/10 experience.
March 3, 2026
Reply from Bensons For Beds - Truro382
Dave Hill,
We're delighted you found our service straightforward and our product knowledge exceptional. It's great to hear we provided a helpful, old-fashioned shopping experience and efficiently sorted your order. We hope the delivery is seamless!
Team Bensons
Knowleable staff at Bensons
Mike who served us in the shop was very knowleable and sold us a mattress that is really comfy very pleased with it also delivery staff were good as well Jamie and Glen
February 22, 2026
Unprompted review
Reply from Bensons For Beds - Truro382
Thank you for your lovely feedback! I’m so pleased to hear that Mike was able to help you find a mattress that’s really comfortable and just right for you. It’s great to know you’re happy with your purchase. I’ll also be sure to pass on your kind words to Jamie and Glen from our delivery team.
— Megan at Customer Care
Reply from Bensons For Beds - Truro382
Ann,
We appreciate you letting us know about the excellent, helpful, and friendly service you received! We are so glad you had a great experience.
Team Bensons
Great Prices and Great staff
Good range of products in the store, great prices and very helpful and knowledgeable staff.
March 4, 2026
Reply from Bensons For Beds - Truro382
David Novell,
We appreciate your feedback! We're delighted you found a good product range, great prices, and helpful, knowledgeable staff in our store.
Team Bensons
Kevin was extremely knowledgeable and…
Kevin was extremely knowledgeable and helpful
February 27, 2026
Reply from Bensons For Beds - Truro382
Thanks so much for your 5 star review Mrs Vivian! Wonderful to know Kevin’s knowledge and support made a difference.
We hope to welcome you back soon!
Megan at Customer Care🙌
Great assistance in the store (Truro)…
Great assistance in the store (Truro) and also over the phone. No sales pressure.
February 23, 2026
Reply from Bensons For Beds - Truro382
Thanks so much Lucy! Wonderful to hear you received great support both in-store and over the phone, all without any sales push. Thanks again for your support—it means a lot!
Megan at Customer Care🙌
Reply from Bensons For Beds - Truro382
Hello Charles,
We appreciate your positive feedback on the bed and the friendly, helpful delivery team! We are happy you had a great experience.
Looking forward to seeing you again!
Megan at Customer Care
Needed a mattress at short notice
Needed a mattress at short notice, at the right price, it was in stock and I took it with me. Very helpful, knowledgeable staff and friendly.
February 16, 2026
Reply from Bensons For Beds - Truro382
We're happy to hear that you found a mattress that met your needs on short notice. We appreciate your positive feedback regarding our knowledgeable and friendly staff.
Stewart - Team Bensons
If you require a new bed in Cornwall try Bensons for Beds in Truro first.
Our recent experience with Bensons for Beds in Truro could not have been bettered from start to finish. Looking to purchase two new mattresses we were shown 5 mattresses which met our requirements by an extremely personable assistant who was in no way pushy but extremely helpful. Everything promised was delivered. Well done Bensons Truro.
February 14, 2026
Reply from Bensons For Beds - Truro382
We're happy to hear that your experience in Truro was exceptional from beginning to end. It's great to know our assistant was helpful and not pushy while helping you find the perfect mattresses. Thank you for your positive review – Lauryn at Customer Care 💜
We would like to thank Dani @ Truro…
We would like to thank Dani @ Truro Bensons for bed. Dani was very helpful and patient with us when choosing a new bed & mattress. We asked so many questions but all was answered by Dani.
Delivery also went very well.
We’ve always purchased our beds from
Benson for beds.
December 28, 2025
Unprompted review
Reply from Bensons For Beds - Truro382
We're so glad to hear that you had a great experience choosing your new bed and mattress! It's wonderful to know that our team member was helpful and patient in answering all of your questions. We appreciate your continued loyalty.
Stewart - Bensons Team
Benson Beds is the place to go.
The store salesman couldn't have been more helpful, and on the day of delivery, I was informed in good time when the bed would arrive. When it did - on time - the two delivery men cheerfully took it up to the designated room with apparent ease, job well done, thank you.
February 5, 2026
Reply from Bensons For Beds - Truro382
We're so glad the salesman was helpful and that the delivery went smoothly. It's great to hear that the delivery team made the process easy for you. Thank you for your positive feedback.
I felt welcome at the store
I felt welcome at the store, great advice from a patient sales person. Only a week for delivery, the delivery guys were good and approachable. The bed and mattress are great!
February 7, 2026
Reply from Bensons For Beds - Truro382
We're happy you felt welcome and received great advice from our sales team. It's also great to hear the delivery went well and you love your new bed and mattress!
Reply from Bensons For Beds - Truro382
We're happy to know you received excellent service, a quality product, delivered on time! We appreciate your positive feedback and your review.
Bed buying made easy.
From the helpful store salesman to the cheerful delivery team, the whole procedure was painless.
February 5, 2026
Unprompted review
Reply from Bensons For Beds - Truro382
We're so happy to learn that the entire process was painless, from our helpful sales team to our cheerful delivery team. Thanks for the positive feedback!
Excellent service.
Excellent service.
From sales to the delivery team, they could not have made the process simpler or easier.
February 5, 2026
Unprompted review
Reply from Bensons For Beds - Truro382
We're happy to hear that our service met your expectations. It's great to know the sales and delivery teams made the process simple and easy for you. Thank you!
Excellen service fon beginning to end
We couldn't fault the service we received, from beginning to end. The sales staff were very helpful and the gentlemen who delivered the beds were very professional and friendly
February 3, 2026
Unprompted review
Reply from Bensons For Beds - Truro382
We appreciate your feedback! We're happy to hear about the helpful service you received from our sales team and the professional, friendly delivery.
King Size experience
From the initial vist to the showroom to delivery, the company is exceptional. The salesman, Mike wasn't pushy and very knowledgeable.
Delivery men were very courteous and diligent with the delivery .
January 31, 2026
Reply from Bensons For Beds - Truro382
We're happy to hear that you found our company exceptional, from your showroom visit to the delivery. It's great to know our team was knowledgeable and courteous. Thank you!
Customer service in store was second to…
Customer service in store was second to none, would highly recommend the Truro branch, received our bed and we are extremely happy with it.
January 29, 2026
Reply from Bensons For Beds - Truro382
We're so happy to hear the customer service at the Truro branch was second to none and that you are extremely happy with your new bed.
See you next time! Megan at Customer Care 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.