Cannot fault Michael the sales person. He was very knowledgeable, and informative. He was very patient & detailed all our options. We are very pleased with our choices & are looking forward to them b... See more
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See what reviewers are saying
The newly refurbished store in Truro was great as there were so many beds to try. Katherine was so helpful and knowledgeable. It couldn't really have been a better buying experience.
Excellent service from the store. Katherine in particular. Loved the new technology that sensed our sleep pattern. Gave us the best mattress & pillows for our needs. Ordered a bed frame/ headboard... See more
Company replied
Good bed, very friendly delivery men and delivered at the time stated. I bought my bed base in a sale, it wasn’t the colour I wanted but it was a good price. Annoyingly, I found the bed before delive... See more
Company replied
Company details
About Bensons For Beds - Truro382
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, United Kingdom
- 1872320236
4.8
Excellent
512 reviews
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Very pleased.
We were met with friendly and informed staff and was able to take advantage of your competitive prices.
Thank you.
J T Pellow.
November 30, 2025
Reply from Bensons For Beds - Truro382
We're happy to hear that you were met with informed staff and were able to benefit from our prices. Thank you for your positive feedback; we appreciate it.
Excellent
Excellent, helpful service from start to finish. Would use again and recommend
October 29, 2025
Reply from Bensons For Beds - Truro382
We’re so happy to hear you received excellent, helpful service from start to finish! Knowing you’d recommend us and return means the world to our team – thank you for sharing your experience. 💜
Thank you for your positive review – Lauryn at Customer Care
Excellent service from Steve in Truro
Excellent service from Steve in Truro. Listened to our needs and advised without being pushy. Left us alone the majority of the time. Really happy with the price paid based on a lot of shopping around. We have not yet had delivery so may change this score based on how that goes and the quality of the bed on arrival.
November 25, 2025
Reply from Bensons For Beds - Truro382
Thank you for sharing your experience! We’re delighted to hear that Steve provided excellent service, listening to your needs and offering advice without pressure. It’s great to know you’re happy with the price after shopping around. We’ll make sure your delivery goes smoothly and that your bed meets expectations.
Thank you for your positive review – Lauryn at Customer Care 💜
Great service
Jamie was so knowledgeable and helpful, made buying a bed and mattress simple
November 21, 2025
Reply from Bensons For Beds - Truro382
Thank you for your lovely feedback! We’re so glad Jamie’s knowledge and helpful approach made choosing your bed and mattress simple and stress-free. 💜
Thank you for your positive review – Lauryn at Customer Care
Great service from all involved in the…
Great service from all involved in the sale, delivery and after service....
Many thanks
November 5, 2025
Reply from Bensons For Beds - Truro382
We’re delighted to hear everyone involved made your experience smooth from start to finish. Your kind words mean a lot!
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care
Kept informed all the way along
Kept informed all the way along, the delivery went smoothly and the beds assembled easily and look great.
November 19, 2025
Unprompted review
Reply from Bensons For Beds - Truro382
We're happy to hear that you were well-informed throughout the process and that the delivery and assembly were seamless. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Truro382
We appreciate you sharing your positive experience with our sales team. We are so glad you enjoyed the great customer service!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
An excellent member of staff
An excellent member of staff, Kevin, who was knowledgeable, pleasant and polite. Able to explain everything clearly. Highly recommended
November 14, 2025
Reply from Bensons For Beds - Truro382
We appreciate you sharing your experience with us Mrs King! We're so happy to hear that our team member was knowledgeable, pleasant, and polite and clearly explained everything.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care
Mike listened to our preferences
Mike listened to our preferences and suggested beds that would suit us. We were pleased with the choice available.
November 6, 2025
Reply from Bensons For Beds - Truro382
We're happy to hear that our suggestions met your preferences and that you were pleased with the choices available to you. Thank you for your positive feedback,
Megan at Customer Care!
Replacement bed…made easy by Jamie
We were looking for a replacement bed and mattress in the Truro branch in Cornwall and we're assisted by Jamie who was very professional and gave us some very good information which helped us choose the right bed. Ordering was very simple and Jamie made this very painless with just a few questions, great customer service.
October 25, 2025
Reply from Bensons For Beds - Truro382
We're happy to hear that you received professional assistance and valuable information at our Truro branch, which helped you choose the right bed. We appreciate your feedback,
Megan at Customer Care
Bed shopping with Kevin in Truro
Initially we went to dreams and the service was shocking, no one was interested in talking to us. We then went to Bensons for beds and met Kevin who could have not been more helpful, he really understood what we wanted, even if we didn’t. We bought a new bed frame and mattress and are now looking forward to our delivery. Thank you so much Kevin
October 19, 2025
Reply from Bensons For Beds - Truro382
We're happy to hear that you had such a positive experience with us after a disappointing visit elsewhere. We appreciate your kind words and are so glad we could help you find the perfect bed frame and mattress. We hope you enjoy your new purchase,
Megan at Customer Care
Staff were on hand as soon as we walked…
Staff were on hand as soon as we walked in. Really helpful but not pushy. Managed to get a good deal. Kevin was very polite and helpful at the Truro branch.
October 19, 2025
Reply from Bensons For Beds - Truro382
We appreciate you sharing your experience at the Truro branch! We're happy to hear that our staff were helpful without being pushy and that you got a good deal.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Great Sunday experience
So..
I went out one Sunday morning to ‘Dunelm’ for a double bed mattress , and they didn’t have what I was looking for .
‘Bensons for beds’ was around the corner , so I took a look inside the shop expecting to be overwhelmed by over priced mattresses ..
I wondered in with the thought of not buying anything , but just to see and what a £3000 mattress feels like ..
However , I was greeted by a lively and charming chap ( Gavin I think ) and we discussed all the products in my budget .
After the first try of awkwardly sitting on a bed with my shoes on and rolling side to side , the chap ( Gavin I think) gave me confidence to try more beds and how they feel within my budget .
With this confidence , I tried a lot of mattresses , going around and around ..
the chap ( Gavin I think ) came to see if I was alright after 15 mins ,and actually confirmed my thought on the mattress I wanted with the thought that I could take it away today without delivery cost …
This was of a great importance to me as I was ready for a new mattress asap..
It was my Sunday goal .
I had confidence now , so I tried them all again for atleast another 30 mins .
Bouncing from bed to bed ,
Even venturing into ‘way above my budget’ territory.. but enjoying the experience non the less.
We discussed payment at the till , and it turns out I could have a load of pillows ,bed spray , bed repair stuff and a mattress protector to build my payment up to £750 to save myself 20%.
Very helpful, and a bargain I didn’t think of .
Great experience..
Thank you
October 22, 2025
Reply from Bensons For Beds - Truro382
We absolutely loved reading about your Sunday mattress adventure. It’s fantastic to hear how confident and comfortable you felt throughout, and we’re so glad you discovered a great deal too. 😊
Thank you for an amazing review Chris– Lauryn at Customer Care 💜
Very informative and helpful
Very informative and helpful. Great knowledge of products. Gavin was extremely helpful.
October 15, 2025
Reply from Bensons For Beds - Truro382
We appreciate your positive feedback! We're happy to hear that you found our team helpful and informative and that you were pleased with their knowledge. Thank you for your review Adrian – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Truro382
Thank you for your kind feedback! We're glad to hear our salesperson was helpful, informative, and gave you the space to make your decision comfortably. We hope you’re enjoying your new mattress,
Sleep well,
Megan at Customer Care!
Excellence all round.
Looking for a sofa bed. Called in Bensons for beds just on the of chance they may have something we would like. On walking through the door were made welcome. Shown a number of options and given a demo. Found just what we wanted at a price lower than expected. Ordered and paid. Delivery arranged and date fixed. All clearly explained and executed. Bed delivered as arranged. Excellent communication via text and e mail. Delivered on time and with care. Thank you Ryan and Paul. Very pleased.
October 12, 2025
Reply from Bensons For Beds - Truro382
We're happy to hear that you found the perfect sofa bed and were pleased with the service. It's great to know the communication and delivery met your expectations. Thank you for your positive feedback,
Megan at Customer Care
DON'T BUY FROM BENSONS FOR BED'S
My wife and I brought a 150cm mattress silent night orthopedic firm
we have never brought such rubbish in our life the springs grind and has sagged in places we contacted Benson's for beds to be told to video the noise which we did they sent a guy out and apparently nothing is wrong??? We have just contacted them again as it is getting worse I sent 5 videos and this was still not enough evidence for the anyway they sent the same guy to check the mattress and woe and behold nothing is wrong , they give a 5 YEAR WARRANTY FOR THIS MATTRESS and it's not worth the paper it is printed on BENSONS FOR BEDS YOU SHOULD BE ASHAMED !!!
I just hope no one else gets conned by this company STAY AWAY FROM BENSONS FOR BEDS
October 14, 2025
Unprompted review
Reply from Bensons For Beds - Truro382
Thank you for taking the time to share your experience — we're genuinely sorry to hear how disappointed you are with your mattress and the service you've received.
To confirm, a third-party has assessed the mattress and reported no manufacturing faults at this time. We understand this isn’t the outcome you were hoping for, and we appreciate how frustrating that must be. Our team has advised on the next steps following the inspection, and we’re here to support you if you wish to follow up further.
Please know your feedback is being taken seriously and will be shared internally to help us improve.
Best regards,
Megan at Customer Care
Our sales rep
Our sales rep, Kevin, instore was excellent. Patient, not pushy and a good knowledge of products.
October 11, 2025
Reply from Bensons For Beds - Truro382
We appreciate your positive feedback! We're happy to hear that you found our team member patient, knowledgeable, and not pushy. Thank you for your review – Lauryn at Customer Care 💜
Damaged on delivery
Bed was damaged and I was asked if they could send new parts and fit them don't expect to buy new bed and have to repair it
October 10, 2025
Unprompted review
Reply from Bensons For Beds - Truro382
Thank you for your feedback Mr and Mrs Hosking. We’re very sorry to hear about the issue with your bed. We aim to provide high-quality products, and it’s disappointing that this wasn’t your experience.
We will take your comments into consideration to improve our service. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Best Wishes,
Megan
Customer Care at Bensons for Beds
Reply from Bensons For Beds - Truro382
We appreciate your feedback! We are so glad to hear that you found our staff's product knowledge. Thank you for your review – Lauryn at Customer Care 💜
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