Bensons For Beds - Truro382 Reviews 

539
•
TrustScore 5 out of 5

4.8

Unit A1 Newquay Road, TR1 1GH Truro, Cornwall, GB

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Rated 5 out of 5 stars

Excellent customer service in the Truro branch from staff member Kevin. He was very quick to offer us assistance. He offered for us to use the machine to find out the right option for a mattress for u... See more

Company replied

Rated 5 out of 5 stars

Kevin was very helpful. Gave us the help we needed without putting us under pressure allowed us all the time we needed to test the various mattresses without any pressure to buy. Would highly recomm... See more

Rated 5 out of 5 stars

Guided in our purchase in a very professional way,without any pressure to buy,but with a great deal of help in finding the best bed for us from Dani.

Rated 4 out of 5 stars

Delivery was ok friendly but literally dumped the boxes in no help I wanted stuff taking away but they were running late said they don’t do that.

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Truro382

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, United Kingdom

  • 1872320236

4.8

Excellent

TrustScore 5 out of 5

539 reviews

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4.8

All reviews

(539)

26,554 reviews in the last 12 months

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Rated 5 out of 5 stars

Bensons Truro Superb service

Kevin at Bensons Truro went above and beyond to provide us with the correct beds, and then despite property access issues Paul and Reiss were superb and caring to deliver and assemble our beds . Such a pleasure to receive a first class service, along with lovely beds.

November 19, 2025
Unprompted review
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Reply from Bensons For Beds - Truro382

We’re thrilled to hear Kevin went above and beyond to help you find the right beds, and that Paul and Reiss provided such caring service during delivery and assembly despite the challenges. It’s wonderful to know you’re enjoying your lovely beds! Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Fantastic process with no surprises.

Fantastic process with no surprises.

The staff were attentive and honest, the whole process explained, and everything happened exactly as described.

Delivery dates were kept, and the feedback and delivery times were spot on.

December 2, 2025
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Reply from Bensons For Beds - Truro382

We're happy the process was fantastic and without surprises! It's great to hear that our staff was attentive and honest, and that deliveries were on time. Thank you for your feedback,
Megan at Customer Care

Rated 5 out of 5 stars

Very helpful staff,no pressure,given…

Very helpful staff,no pressure,given plenty of time to test and browse before we asked for help in making our final decision.

December 2, 2025
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Reply from Bensons For Beds - Truro382

Thank you for sharing your review, we really do appreciate it - Stewart - Team Bensons

Rated 5 out of 5 stars

Mike in Truro was extremely helpful and…

Mike in Truro was extremely helpful and very knowledgeable. He guided us but left us alone to make our own minds up. Definitely not a pushy salesman. Great to have 25% discount in the Black Friday weekend sale. Also delivery is promised in 3 weeks.

December 5, 2025
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Reply from Bensons For Beds - Truro382

We're glad you enjoyed your experience. It's great to hear that you found our team member helpful and knowledgeable, and that you were able to take advantage of the Black Friday discount. We appreciate your positive feedback.

– Thank you, Jess- Team Bensons

Rated 5 out of 5 stars

Very pleased.

We were met with friendly and informed staff and was able to take advantage of your competitive prices.
Thank you.
J T Pellow.

November 30, 2025
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Reply from Bensons For Beds - Truro382

We're happy to hear that you were met with informed staff and were able to benefit from our prices. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Excellent

Excellent, helpful service from start to finish. Would use again and recommend

October 29, 2025
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Reply from Bensons For Beds - Truro382

We’re so happy to hear you received excellent, helpful service from start to finish! Knowing you’d recommend us and return means the world to our team – thank you for sharing your experience. 💜
Thank you for your positive review – Lauryn at Customer Care

Rated 5 out of 5 stars

Excellent service from Steve in Truro

Excellent service from Steve in Truro. Listened to our needs and advised without being pushy. Left us alone the majority of the time. Really happy with the price paid based on a lot of shopping around. We have not yet had delivery so may change this score based on how that goes and the quality of the bed on arrival.

November 25, 2025
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Reply from Bensons For Beds - Truro382

Thank you for sharing your experience! We’re delighted to hear that Steve provided excellent service, listening to your needs and offering advice without pressure. It’s great to know you’re happy with the price after shopping around. We’ll make sure your delivery goes smoothly and that your bed meets expectations.
Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Great service

Jamie was so knowledgeable and helpful, made buying a bed and mattress simple

November 21, 2025
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Reply from Bensons For Beds - Truro382

Thank you for your lovely feedback! We’re so glad Jamie’s knowledge and helpful approach made choosing your bed and mattress simple and stress-free. 💜
Thank you for your positive review – Lauryn at Customer Care

Rated 5 out of 5 stars

Great service from all involved in the…

Great service from all involved in the sale, delivery and after service....
Many thanks

November 5, 2025
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Reply from Bensons For Beds - Truro382

We’re delighted to hear everyone involved made your experience smooth from start to finish. Your kind words mean a lot!
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care

Rated 5 out of 5 stars

Kept informed all the way along

Kept informed all the way along, the delivery went smoothly and the beds assembled easily and look great.

November 19, 2025
Unprompted review
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Reply from Bensons For Beds - Truro382

We're happy to hear that you were well-informed throughout the process and that the delivery and assembly were seamless. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Great customer services from sales team.

Great customer services from sales team.

November 15, 2025
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Reply from Bensons For Beds - Truro382

We appreciate you sharing your positive experience with our sales team. We are so glad you enjoyed the great customer service!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care

Rated 5 out of 5 stars

An excellent member of staff

An excellent member of staff, Kevin, who was knowledgeable, pleasant and polite. Able to explain everything clearly. Highly recommended

November 14, 2025
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Reply from Bensons For Beds - Truro382

We appreciate you sharing your experience with us Mrs King! We're so happy to hear that our team member was knowledgeable, pleasant, and polite and clearly explained everything.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care

Rated 5 out of 5 stars

Mike listened to our preferences

Mike listened to our preferences and suggested beds that would suit us. We were pleased with the choice available.

November 6, 2025
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Reply from Bensons For Beds - Truro382

We're happy to hear that our suggestions met your preferences and that you were pleased with the choices available to you. Thank you for your positive feedback,
Megan at Customer Care!

Rated 5 out of 5 stars

Replacement bed…made easy by Jamie

We were looking for a replacement bed and mattress in the Truro branch in Cornwall and we're assisted by Jamie who was very professional and gave us some very good information which helped us choose the right bed. Ordering was very simple and Jamie made this very painless with just a few questions, great customer service.

October 25, 2025
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Reply from Bensons For Beds - Truro382

We're happy to hear that you received professional assistance and valuable information at our Truro branch, which helped you choose the right bed. We appreciate your feedback,
Megan at Customer Care

Rated 5 out of 5 stars

Bed shopping with Kevin in Truro

Initially we went to dreams and the service was shocking, no one was interested in talking to us. We then went to Bensons for beds and met Kevin who could have not been more helpful, he really understood what we wanted, even if we didn’t. We bought a new bed frame and mattress and are now looking forward to our delivery. Thank you so much Kevin

October 19, 2025
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Reply from Bensons For Beds - Truro382

We're happy to hear that you had such a positive experience with us after a disappointing visit elsewhere. We appreciate your kind words and are so glad we could help you find the perfect bed frame and mattress. We hope you enjoy your new purchase,
Megan at Customer Care

Rated 5 out of 5 stars

Staff were on hand as soon as we walked…

Staff were on hand as soon as we walked in. Really helpful but not pushy. Managed to get a good deal. Kevin was very polite and helpful at the Truro branch.

October 19, 2025
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Reply from Bensons For Beds - Truro382

We appreciate you sharing your experience at the Truro branch! We're happy to hear that our staff were helpful without being pushy and that you got a good deal.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care

Rated 5 out of 5 stars

Great Sunday experience

So..
I went out one Sunday morning to ‘Dunelm’ for a double bed mattress , and they didn’t have what I was looking for .
‘Bensons for beds’ was around the corner , so I took a look inside the shop expecting to be overwhelmed by over priced mattresses ..
I wondered in with the thought of not buying anything , but just to see and what a £3000 mattress feels like ..
However , I was greeted by a lively and charming chap ( Gavin I think ) and we discussed all the products in my budget .
After the first try of awkwardly sitting on a bed with my shoes on and rolling side to side , the chap ( Gavin I think) gave me confidence to try more beds and how they feel within my budget .
With this confidence , I tried a lot of mattresses , going around and around ..
the chap ( Gavin I think ) came to see if I was alright after 15 mins ,and actually confirmed my thought on the mattress I wanted with the thought that I could take it away today without delivery cost …
This was of a great importance to me as I was ready for a new mattress asap..
It was my Sunday goal .
I had confidence now , so I tried them all again for atleast another 30 mins .
Bouncing from bed to bed ,
Even venturing into ‘way above my budget’ territory.. but enjoying the experience non the less.
We discussed payment at the till , and it turns out I could have a load of pillows ,bed spray , bed repair stuff and a mattress protector to build my payment up to £750 to save myself 20%.
Very helpful, and a bargain I didn’t think of .
Great experience..
Thank you

October 22, 2025
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Reply from Bensons For Beds - Truro382

We absolutely loved reading about your Sunday mattress adventure. It’s fantastic to hear how confident and comfortable you felt throughout, and we’re so glad you discovered a great deal too. 😊
Thank you for an amazing review Chris– Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Very informative and helpful

Very informative and helpful. Great knowledge of products. Gavin was extremely helpful.

October 15, 2025
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Reply from Bensons For Beds - Truro382

We appreciate your positive feedback! We're happy to hear that you found our team helpful and informative and that you were pleased with their knowledge. Thank you for your review Adrian – Lauryn at Customer Care 💜

Rated 4 out of 5 stars

Helpful

Helpful, informative salesman, friendly and not too pushy.

October 14, 2025
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Reply from Bensons For Beds - Truro382

Thank you for your kind feedback! We're glad to hear our salesperson was helpful, informative, and gave you the space to make your decision comfortably. We hope you’re enjoying your new mattress,
Sleep well,
Megan at Customer Care!

Rated 5 out of 5 stars

Excellence all round.

Looking for a sofa bed. Called in Bensons for beds just on the of chance they may have something we would like. On walking through the door were made welcome. Shown a number of options and given a demo. Found just what we wanted at a price lower than expected. Ordered and paid. Delivery arranged and date fixed. All clearly explained and executed. Bed delivered as arranged. Excellent communication via text and e mail. Delivered on time and with care. Thank you Ryan and Paul. Very pleased.

October 12, 2025
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Reply from Bensons For Beds - Truro382

We're happy to hear that you found the perfect sofa bed and were pleased with the service. It's great to know the communication and delivery met your expectations. Thank you for your positive feedback,
Megan at Customer Care

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