Bensons For Beds - Wednesbury606 Reviews 

When the manager saw we were not being seen to he quickly jumped in to help. He was very patient with us (me) with all my questions to ensure we (I) got the exact bed I wanted. Bespoke 7ft by 7ft coming in 4 weeks.

Mandy did a great job finding us a king-sized bed with a mattress available for a quick delivery. It took some time for us to pick which option we liked the most, and Mandy was patient and helpful throughout the whole process. The order arrived on the allocated day. A few screws were missing, but the customer service was very easy to reach, and we received the missing pieces the next day. Overall happy with the whole process.

Gaynor made the whole experience very easy for me. I havent bought a bed and mattress for a long time and she made me feel comfortable through the whole process. She did not overcrowd me and gave me the time to walk around the store before approaching me and I appreciated that. She took her time to talk through everything and explain in detail my purchase.

The sales rep was courteous and knows her job.

We visited the Wednesbury store and were lucky enough to be served by Rob. He was very patient with us despite the store closing soon and ensured we had a smooth experience. Rob went above and beyond the expected customer service in mine and my wife’s view and we walked away really happy with our purchase. A shout out to the rest of the team as they also seemed lovely.

Thank you
Sat

We only went in to browse!. We were met by Rob who was extremely helpful and friendly. He took us through the types of mattresses before showing us the bedframes we wanted. We came out having bought a bed! Thank you Rob 😀

Nail showed us the different options for a comfortable mattress with good knowledge and expertise.

I’d bought a mattress from a local supplier in January and it just didn’t suit me at all. Having not had quality rest for a fair few months, thought I’d have a look at a replacement. Nipped to Bensons for Beds in Wednesbury and spoke to a gentlemen in the Bensons shop and explained my circumstances. The chap showed me four mattresses that he felt would suit me and having had a good lie down in the store, I took the details and went to some other stores to check their stock too. Ended up coming back to Bensons and bought the mattress I felt was softest for me. The gentlemen in the store was really great and helpful and certainly knew his stock. Having ordered the mattress to wait my two and a half weeks for delivery. The bed arrived - after an email and text confirming delivery date - bang on the time the driver had informed me, was delivered to the room I wanted it in and they were gone by 8am! Made the bed up and had a lie down - expecting the mattress to be harder than I recalled, but no, it’s perfect! Looked forward to going to bed last night and had my best nights sleep this year and possibly since 2012. It’s wonderful, I love it and to top it off, Bensons for Beds were great through the whole process. I had not really been looking forward to the delivery - having read some reviews on here - as I was expecting ‘issues’ but it’s all gone well and I’m loving my mattress, so thank you!

Paul and James were excellent. Arrived ahead of time. Introduced themselves and asked where the matrasses should be placed. Removed their shoes without being asked, which showed professionalism and great customer service. Very polite, perfect first impressions. Old matrass was removed quickly and new ones installed. Great service from this delivery team and an extension to what we'd experienced in the store. All much appreciated.

From our initial shop visit with the lady who took our order (she was brilliant) to the guys who delivered the bed the service has been 5*

Store and staff were amazing!

Mandy the sales person who looked after us was brilliant
Made the whole experience simple

Good selection of beds to try, good customer service from Abu

Rob in the Wednesbury store was an absolute delight. Helpful, polite, and a delight to deal with. Communication has been in excellent regarding delivery

“K “ was very helpful and extremely knowledgeable about all your products

Chloe at the new Merry Hill store was fantastic with helping us choose our beds

Very helpful great price

Buying a bed and mattress has been a confusing and stressful journey. There are so many different types and its hard to understand which is better without buy the world for it. However, Gaynor made the whole process much more smoother. She asked our budget and comfort level we were looking for and then took us round to 4 different Mattresses. At each one Gaynor explained the products used in the mattress and once we gave her feedback was able to adjust her recommendations. It was good to have someone as knowledgeable as Gaynor as she made things easy and was patient with us when making the decisions on which was best, encouraging us to go back and try others to compare.

Very helpful great price.
The sales man really helped out

The shop assistant Gaynor was brilliant and answered all my questions. She was very informative and extremely polite and brilliant at her job a credit to your company