We had visited the superstore at wednesbury that had a lot of choice and variety. We were greeted by Gaynor who was absolutely fabulous and guided us through the journey effortlessly. She was... See more
Company replied
Location
Switch locationUnit 4b Gallagher Shopping Park, WS10 9QY Wednesbury, West Midlands, GB
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A very positive experience with Bensons for Beds from the first person in store who was extremely helpful to the delivery people who came at the expected time and rang to say when they were on their w... See more
Company replied
Very helpful staff by helping my elderly mom find the right rise & recline bed. It did take 6 weeks but it was explained to us before hand. There were issues on delivery delivery drivers couldn’t be... See more
Company replied
Superb choice and excellent advice to choose the best mattress for our Super King divan. A shout out to Gaynor at the Wednesbury store for her efforts and great customer service.
Company replied
Company details
About Bensons For Beds - Wednesbury606
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Gallagher Shopping Park, WS10 9QY, Wednesbury, West Midlands, United Kingdom
- 1215057671
4.7
Excellent
721 reviews
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First class member of your team
The shop assistant Gaynor was brilliant and answered all my questions. She was very informative and extremely polite and brilliant at her job a credit to your company
October 2, 2025
Reply from Bensons For Beds - Wednesbury606
Thank you for your kind words! We're delighted to hear Gaynor provided excellent, informative, and polite service. She’s truly a credit to our team!
Take care,
Megan at Customer Care
Excellent and friendly service.
Excellent and friendly service.
The sales rep Kerry spent time explaining and demonstrating the different makes and styles of beds, headboard designs and materials available. There were no hard sales tactics.
Excellent value for money.
Highly recommend this store
September 30, 2025
Reply from Bensons For Beds - Wednesbury606
We're happy to hear that you received excellent and friendly service! It's great to know that our team member took the time to explain the options without using any pressure tactics. Thank you for recommending our store!
Take care,
Megan at Customer Care
Very friendly delivery driver
Very friendly delivery driver, took old mattress away, no hassle experience, would recommend
September 18, 2025
Reply from Bensons For Beds - Wednesbury606
We're happy to hear that you had a no-hassle experience with our friendly delivery driver and mattress removal. We appreciate your recommendation!
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Wednesbury606
We're glad you enjoyed your experience with us! Thank you for letting us know that the process was easy and stress-free.
Thank you,
Lauryn at Customer Care.
Great service from Kay at Wednesbury
Great service from Kay at Wednesbury when purchasing a new mattress to alleviate my wife’s back pain. Kay talked us through all the mattress types and let us try them all. He made it a very pleasurable and un-pressured experience. Kay left us with a very positive impression of Bensons for Beds.
September 13, 2025
Unprompted review
Reply from Bensons For Beds - Wednesbury606
Thank you for your kind words and positive review! We are thrilled to hear that Kay at our Wednesbury location provided you with top-notch service while helping you find the perfect mattress for your wife's back pain. We strive to make every customer's experience pleasurable and stress-free. Thank you for choosing Bensons for Beds!
Take your money but do not deliver…
Take your money but do not deliver goods.
Make excuses the day before a delivery to say "out of stock" even though we had to wait 4 weeks for them to get the mattresses in stock! Shoddy!
August 27, 2025
Reply from Bensons For Beds - Wednesbury606
We regret that you did not receive your order. We take your concerns seriously and are looking into the matter to prevent this from happening again. In the meantime, we have contacted you to resolve this for you today. Thanks for your feedback.
Reply from Bensons For Beds - Wednesbury606
We appreciate you letting us know about the helpful assistance you received.
Take care,
Megan at Customer Care
I told salesman Abu exactly what I…
I told salesman Abu exactly what I wanted, and he helped me tremendously, with price and quality, he was very helpful
September 4, 2025
Reply from Bensons For Beds - Wednesbury606
Thank you for your positive review! Our team, especially Abu, takes pride in providing exceptional customer service. We're glad we could help you find exactly what you were looking for at a great price. We appreciate your business and hope to see you again soon!
First class service
I had to change my mattress due to it not being suitable for me. I have fibromyalgia and cervical and lumbar arthritis so struggle to get comfortable. The staff were fantastic. I couldn't ask for better. They were kind and understanding and provided a first class service. The mattress i now have is wonderful. Thank you to all at bensons who I dealt with for your friendly and efficient service
June 6, 2025
Reply from Bensons For Beds - Wednesbury606
Thank you so much for sharing your positive experience, we are thrilled to hear that our staff went above and beyond to ensure your comfort. We take pride in providing top-notch service and are happy to have helped you find the perfect mattress. Sweet dreams! 🌙 #CustomerSatisfaction #BensonsMattresses
Reply from Bensons For Beds - Wednesbury606
Thank you so much for your kind review! We take great pride in offering high quality products and are thrilled to hear that you are satisfied with your recent purchase. Your support means the world to us!
Your assistant Chloe was very helpful
Your assistant Chloe was very helpful, informative and friendly, gave us the information we asked for and made us feel very satisfied with the experience.
August 30, 2025
Reply from Bensons For Beds - Wednesbury606
Thank you for your kind words about Chloe! We're thrilled to hear that she was able to provide excellent service and meet all your needs. We appreciate your support and hope to continue exceeding your expectations in the future.
Kwesi was a great help
Kwesi was a great help, very patient, friendly and knowledgeable about the products. Will definitely be visiting the Wednesbury branch again in future. Thanks again, Kwesi!
August 26, 2025
Reply from Bensons For Beds - Wednesbury606
We're so happy to hear that our team member was helpful, patient, and knowledgeable! We appreciate you taking the time to share your positive experience and hope to see you again.
Take care, Megan at Customer Care
Staff friendly and knowledgeable.
Staff are friendly and knowledgeable about their products. Had a very good experience with Bensons and really happy with the quality of the bed and mattress purchased. Would recommend the company to others.
August 5, 2025
Unprompted review
Reply from Bensons For Beds - Wednesbury606
We appreciate you sharing your experience with us! We're happy to hear that our staff's knowledge and friendliness, along with the quality of your new bed and mattress, met your expectations. Thank you for recommending us, Megan at Customer Care
Good experience of choosing a bed
Sales person was very knowledgeable
Knew what we were looking for and made the experience of choosing a bed easy
August 27, 2025
Reply from Bensons For Beds - Wednesbury606
We're happy to hear that our team member's knowledge helped make your bed selection process easy. Thank you for sharing your positive experience with us!
Take care, Megan at Customer Care
Amazing service
August 25, 2025
Reply from Bensons For Beds - Wednesbury606
Thank you for your 4 star review! We appreciate your kind words and hope you love your new order, Megan at Customer Care.
Very friendly but not pushy.
August 26, 2025
Reply from Bensons For Beds - Wednesbury606
We're glad you found our team friendly and helpful without being overbearing. Thanks, Megan at Customer Care
The experience was great I came in…
The experience was great I came in looking for a mattress and was greeted by Jaya she was very helpful and told me important things about the beds. She wasn’t pushy and in my opinion that’s how sales should be. She told me she was new but I think she’s a great asset to the company. I will surely be coming back and ordering !
August 24, 2025
Unprompted review
Reply from Bensons For Beds - Wednesbury606
Thank you for your kind words, we are thrilled to hear about your positive experience with Jaya! Our team prides itself on providing exceptional service and we are happy to have her as part of our team. We look forward to seeing you again soon and helping you find the perfect mattress. Sweet dreams!
Great in-store experience with Niall
Great in-store experience with Niall, helpful and patient. Delivery drivers respectful, polite and tidy
July 20, 2025
Unprompted review
Reply from Bensons For Beds - Wednesbury606
Thank you for sharing your wonderful experience with us! We are thrilled to hear that Niall provided excellent service and our delivery drivers made a positive impression. We take pride in providing top-notch service to our customers. Thank you for choosing us!
Staff was friendly and helpful
Staff was friendly and helpful, smooth shopping experience and delivered on time
August 21, 2025
Reply from Bensons For Beds - Wednesbury606
"Thank you for your positive review! We are thrilled to hear that our staff provided great service and that your shopping experience was smooth and on time. We look forward to serving you again in the future!"
Excellent
Great company staff very friendly and professional they let you try out the beds to make sure you get the right mattress for your comfort great experience from start to finish.
August 22, 2025
Reply from Bensons For Beds - Wednesbury606
We appreciate you sharing your experience! We're happy to hear that our friendly and professional staff helped you find the right mattress for your comfort. Thank you for the positive feedback, Megan at Customer Care
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