Great experience at Bensons. Owen was really helpful, very patient with all our questions and gave us time and space to try things out and reach a decision without pressuring or hovering. Thank you!
Company replied
Location
Switch locationUnit 6b Marchfield Way, Weston Retail Park, BS23 3YZ Weston Super Mare, Avon, GB
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See what reviewers are saying
From order to delivery the process was very easy and absolutely no trouble.... Irfan the sales person at Weston was great informative and knew his stuff as were Carl and Steve who delivered it! Also t... See more
Company replied
Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more
Company replied
The team arrived on time. Were polite and did a good job taking all the rubbish however I know accidents happen but a valuable oil painting was knocked off my hall wall which fell onto my doorbell mec... See more
Company replied
Company details
About Bensons For Beds - Weston Super Mare376
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Marchfield Way, Weston Retail Park, BS23 3YZ, Weston Super Mare, Avon, United Kingdom
- 1934635946
4.7
Excellent
261 reviews
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Reply from Bensons For Beds - Weston Super Mare376
"We're thrilled to hear that our deliverymen provided excellent service! We pride ourselves on having a helpful and efficient team. Thank you for the positive feedback!"
Great Customer Service
Great experience at Bensons. Owen was really helpful, very patient with all our questions and gave us time and space to try things out and reach a decision without pressuring or hovering. Thank you!
September 15, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased to hear you had such a great experience. It's wonderful that Owen was helpful and patient, giving you the time and space to make your decision without any pressure. Thank you for your kind words!
Team Bensons
From order to delivery the process was simple and hassle free.
From order to delivery the process was very easy and absolutely no trouble.... Irfan the sales person at Weston was great informative and knew his stuff as were Carl and Steve who delivered it! Also the updates on delivery were very good!
August 9, 2026
Reply from Bensons For Beds - Weston Super Mare376
Thank you so much for your kind words! We are thrilled to hear that our team provided you with a seamless and enjoyable experience from start to finish. Our goal is always to make the process easy and hassle-free for our customers. We are grateful for your support and hope to work with you again in the future.
Great company to deal with very helpful…
Great company to deal with very helpful , delivery on time the men who delivered were great, Thank you.
August 29, 2026
Reply from Bensons For Beds - Weston Super Mare376
Thank you so much for your kind words and support! It brings us joy to hear that you had a positive experience with our company and team. We value your business and appreciate the time you took to leave us this wonderful review. Wishing you all the best! 🎉🚀
Bensons mattress purchase
Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned the day before to check if I was happy with the eta of my mattress & on the due day to say the mattress would be with me very soon. Delivery team efficient. All went well.
July 31, 2026
Reply from Bensons For Beds - Weston Super Mare376
Hello Mary,
Thank you for your fantastic feedback! 😊 We're delighted to hear that our sales colleague was helpful, informative and welcoming during your visit. It's also great to know that our communication kept you fully informed throughout the process, from delivery updates and tracking information to the courtesy calls before your mattress arrived.
We're pleased that the delivery team provided an efficient service and that everything went smoothly from start to finish.
See you next time,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Weston Super Mare376
Thank you for taking your time to leave a lovely review! We welcome all feedback!
Team Bensons.
New bed
The salesman, Ricky, answered all our questions clearly. Placing the order was straightforward and delivery happened as promised with plenty of updates. Thank you.
August 1, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased to hear that Ricky was able to clearly answer all your questions. It's wonderful that placing your order was straightforward and that delivery was on time with helpful updates. Thank you for your positive feedback!
Team Bensons
Good experience in the shop and great…
Good experience in the shop and great delivery experience
July 27, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased to hear you had a good experience in our shop and a great delivery experience. Thank you for sharing your positive feedback!
Team Bensons
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased you found our service great and our staff friendly and extremely helpful. Thank you for your kind words!
Team Bensons
Comfortable in Somerset
Great service from our experience in the shop to the delivery of the mattress and now on day 4 sleeping on it.
July 18, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased to hear that your experience, from our shop to the delivery and now sleeping on your new mattress, has been great. Thank you for your wonderful feedback!
Team Bensons
Pleased with new matress
Pleased with new matress. Was delivered on time with helpful phone call giving time of delivery. Two guys were efficient and professional. I needed to contact shop after delivery and was given helpful advice. Still testing the matress and ok so far. Just don't need so many emails!!
July 8, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased to hear you're happy with your new mattress and that our delivery team was efficient and professional. We also appreciate your feedback regarding the emails and will take this into consideration.
Very good sales person
July 7, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased to hear such positive feedback about our sales team. Thank you for taking the time to share your experience with us!
Team Bensons
Customer care has been excellent
Customer care has been excellent, but showroom approach needs tightening up. Delivery teams very good.
July 3, 2026
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your feedback. We're delighted to hear that our customer care and delivery teams provided excellent service. We appreciate your comments regarding the showroom and will certainly take them into consideration.
Team Bensons
The salesman was very pleasant
The salesman was very pleasant, guided us through what we wanted at the best price , Would recommend Bensons , I researched on line at all different options and prices, but found myself back to Bensons, Noe looking forward to our delivery
July 4, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased to hear our salesperson was pleasant and guided you to the best price. It's wonderful that you found your way back to us after researching other options. We hope you enjoy your delivery!
Team Bensons
Very relaxed instore no pressure and…
Very relaxed instore no pressure and extremely helpful with advice. The mattress was delivered on time with care and I have had much a improved sleep, not waking frequently as before and feeling refreshed and less pain in the mornings.
July 2, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased you had a relaxed in-store experience and found our team helpful. It's wonderful to hear your mattress was delivered with care and that you're now enjoying much-improved, refreshed sleep with less morning pain!
Team Bensons
The team arrived on time
The team arrived on time. Were polite and did a good job taking all the rubbish however I know accidents happen but a valuable oil painting was knocked off my hall wall which fell onto my doorbell mechanism which completely broke into pieces and is costing me £16.99 to replace. But the bed is lovely. It would have been nice to receive something towards the cost of the new door bell
June 28, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're pleased to hear our team was on time, polite, and did a good job removing the rubbish. We sincerely apologize for the accident involving your oil painting and doorbell mechanism, and the inconvenience this has caused. We are glad you are happy with your new bed.
Team Bensons
Wish delivery drivers would carry wet…
Wish delivery drivers would carry wet wipes to clean hands before construction of headboards ect . Lovely guys but left marks on base of bed and mattress , wiped of with shampoo but didn’t need to be there in the first place .
June 28, 2026
Reply from Bensons For Beds - Weston Super Mare376
We appreciate you taking the time to share your experience. We are concerned to hear about the marks left on your bed and mattress. We are reviewing our delivery procedures to ensure our teams maintain cleanliness standards, and we thank you for bringing this to our attention.
Team Bensons
Excellent service from beginning to end
Ricky greeted us in the showroom with lots of simple information and choices, but no hard sell. Regular e-mails notified us of progress with our order, including quality checking. The bed was very well packaged and protected, and carefully delivered exactly when originally expected by a couple of cheerful delivery men. The quality seems to be very good, with no problems or faults at all. We would definitely use Bensons again for our next purchase.
June 14, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're delighted to hear about your excellent experience, from the helpful information in the showroom to the cheerful delivery. It's wonderful that your order progressed smoothly and that you're pleased with the quality of your new bed. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased our team member was knowledgeable and helpful. Thank you!
Team Bensons
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your feedback!
Team Bensons
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