Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more
Location
Switch locationUnit 6b Marchfield Way, Weston Retail Park, BS23 3YZ Weston Super Mare, Avon, GB
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See what reviewers are saying
Great company to deal with very helpful , delivery on time the men who delivered were great, Thank you.
The team arrived on time. Were polite and did a good job taking all the rubbish however I know accidents happen but a valuable oil painting was knocked off my hall wall which fell onto my doorbell mec... See more
Company replied
Ricky greeted us in the showroom with lots of simple information and choices, but no hard sell. Regular e-mails notified us of progress with our order, including quality checking. The bed was very wel... See more
Company replied
Company details
About Bensons For Beds - Weston Super Mare376
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Marchfield Way, Weston Retail Park, BS23 3YZ, Weston Super Mare, Avon, United Kingdom
- 1934635946
4.7
Excellent
258 reviews
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"The customer is always wrong"
Quality of the product is fine. The rating is due to their pushy sales personnel and poor customer service.
We had a rather pushy sales person who did not provide us with all the necessary details including lack of refund option and cost of exchange on their "sleep guarantee". When we faced a problem due to height tolerances between trying in store and at home the customer service personnel did not care and had no sympathy to even listening to our problem. The whole experience made us think they are just after getting as much money out of you as possible, with little ability to provide a good customer experience. Their default seems to be "the customer is always wrong".
May 25, 2026
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your feedback. We’re pleased to hear that you are happy with the quality of your product, however we’re very sorry to learn that your overall experience did not meet expectations. Please be assured that your comments regarding the sales approach, communication of key information, and aftercare support will be fed back to the relevant teams for review and improvement.
Thank you for taking the time to share your experience with us.
Reply from Bensons For Beds - Weston Super Mare376
We're so glad our team provided such fantastic service! Thank you for your wonderful feedback.
Team Bensons
Very helpfull assistant very pleased…
Very helpfull assistant very pleased with the service
May 27, 2026
Reply from Bensons For Beds - Weston Super Mare376
We are so pleased our assistant was helpful and you were happy with the service. Thank you!
Team Bensons
A very positive experience from the…
A very positive experience from the salesman in Weston-super-Mare through to the delivery. Excellent communication throughout .. kept up to date at every stage. The men delivering were respectful and polite.
We are now enjoying a sound sleep every night. Thank you Bensons
May 23, 2026
Reply from Bensons For Beds - Weston Super Mare376
We are so pleased to hear about your positive experience, from our salesperson to the delivery team. It's wonderful that you're enjoying sound sleep. Thank you for your kind words!
Team Bensons
First class service from everyone
First class service from everyone, particularly Irfan who answered all our questions and helped us choose the right bed for us.
May 18, 2026
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
We're so pleased to hear you received first-class service and found the perfect bed with our team's help! Thank you for your kind words.
Team Bensons - Jess
The man who helped us Irfan was really…
The man who helped us Irfan was really helpful and knowledgable, gave us all the information we needed. Remembered our names when we came back in a second time to store.
May 4, 2026
Reply from Bensons For Beds - Weston Super Mare376
We appreciate your positive feedback! We're happy to hear that our team member was helpful and knowledgeable, providing all the information you needed, and remembered your names.
Team Bensons
Great informative information
Great informative information, friendly staff
Excellent service 👍
May 3, 2026
Reply from Bensons For Beds - Weston Super Mare376
We appreciate your positive feedback! We're so pleased you found our staff friendly and the information helpful. Thank you for the excellent rating!
Team Bensons
Excellent service …
I went to the showroom and the sales man there was very helpful and did thier best to help me decide what mattress was best for me as I only wanted a natural one. Purchasing was simple and I only waited 3 weeks for my mattress to be delivered, had wonderful sleep since.
May 3, 2026
Reply from Bensons For Beds - Weston Super Mare376
We're so glad the showroom staff were helpful in guiding you to the perfect natural mattress. It's great to know the purchase was simple, delivery was timely, and you've been sleeping wonderfully since! Thanks for your feedback.
Team Bensons
Great as we could take dogs into the…
Great as we could take dogs into the shop with no issues. No pressure on us as we looked around and great advice on availability of bed frames etc. Great customer service.
April 28, 2026
Reply from Bensons For Beds - Weston Super Mare376
Thank you for such a lovely review! 😊 We’re so happy you (and your dogs 🐾) felt welcome in store, enjoyed browsing without pressure, and received great advice on bed frames. Brilliant to hear our customer service hit the mark — we really appreciate your kind words! 🌟
Reply from Bensons For Beds - Weston Super Mare376
Thank you! 😊 We’re so glad our team could take the time to listen and explain — that’s exactly the experience we aim to give every customer.
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist✨
Shop very helpful and delivered on…
Shop very helpful and delivered on time, delivery team carried mattress up stairs and unpacked
April 25, 2026
Reply from Bensons For Beds - Weston Super Mare376
That’s lovely to hear—on-time delivery and extra care are all part of the service! Thanks for choosing us 🙌
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Thank you to the delivery team who were…
Thank you to the delivery team who were courteous and helpful. They kindly assembled my bed and disposed of all the packaging.
April 16, 2026
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
Thank you! We’re delighted to hear our delivery team were courteous and helpful, and that they assembled your bed and cleared away the packaging for you. Enjoy your new bed,
Megan | Customer Care Specialist🌟
The purchase of the bed and mattress…
The purchase of the bed and mattress was made easy by the sales staff, we're kept updated on progress along with informed of delivery date and time. The two guys who delivered the bed and assembled were professional a d took all pa king away.
April 13, 2026
Reply from Bensons For Beds - Weston Super Mare376
Much appreciated! From purchase to delivery and assembly, we’re so pleased everything went smoothly ⭐
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Good information and advice for looking
Good information and advice for looking after the bed and helpful info
March 30, 2026
Reply from Bensons For Beds - Weston Super Mare376
Thank you! 😊 We’re glad to hear you received good information and helpful advice on looking after your bed. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Salesman was friendly & helpful
Salesman was friendly & helpful, advised me which mattress to try, based on my requirements .Worked out a finance deal for me. The delivery men were friendly & helpful, took away my old mattress(£50fee) they wrapped it, green plastic. It was discreet which was nice as it was a very old mattress.
March 28, 2026
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your lovely review! 😊 We’re so pleased to hear the salesperson was friendly and helpful, took the time to recommend the right mattress, and worked out a finance deal that suited you. It’s also great to know the delivery team were just as friendly and handled the old mattress removal discreetly and professionally. Thanks for choosing Bensons—enjoy your new mattress,
Megan | Customer Care Specialist ✨
very helpful and very proffesonal
March 31, 2026
Reply from Bensons For Beds - Weston Super Mare376
Thank you for the feedback! We’re so pleased you found our team very helpful and very professional — that’s exactly what we aim for!
Sleep well,
Megan | Customer Care Specialist✨
Great customer service and staff…
Great customer service and staff attitude from shopping for a bed to our new bed being delivered!
March 14, 2026
Reply from Bensons For Beds - Weston Super Mare376
Thank you Caroline! So glad you enjoyed great customer service from shopping right through to delivery — the team will be thrilled to hear it 😊🛏️✨
We hope to welcome you back soon!
Megan at Customer Care
Great service
In store staff, after sale contact and delivery drivers all brilliant. Really pleased with new mattress and service received
February 22, 2026
Reply from Bensons For Beds - Weston Super Mare376
We appreciate your lovely feedback! We're so glad to hear that you found our in-store staff, after-sale contact, and delivery drivers all brilliant. We're really pleased you're delighted with your new mattress and the service you received.
Team Bensons - Jessica
Reply from Bensons For Beds - Weston Super Mare376
Thank you so much for your lovely review! I’m really pleased to hear you received great service throughout your experience with us.
Hope to see you again in the future,
Megan at Customer Care!
Excellent customer service from the…
Excellent customer service from the sales team.
Extremely pleased with our purchase.
Delivery on time, quick & efficient service all round.
March 8, 2026
Reply from Bensons For Beds - Weston Super Mare376
Thank you so much for your wonderful review! I’m really pleased to hear you received excellent customer service from our sales team and that you’re extremely happy with your purchase. It’s great to know your delivery arrived on time and that everything was handled quickly and efficiently.
Your satisfaction means the world to us,
Megan at Customer Care
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