Great service in store from Owen at Weston Super Mare, very knowledgeable, helpful and no pressure. Great interest free credit offer and prices for brand name quality. Helpful order progress updates... See more
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Location
Switch locationUnit 6b Marchfield Way, Weston Retail Park, BS23 3YZ Weston Super Mare, Avon, GB
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See what reviewers are saying
Just visited the Weston SuperMare branch and bought a mattress of the outstanding Irfan who really was an excellent ambassador for your company. He listened to what we thought we wanted and then expla... See more
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The team arrived on time. Were polite and did a good job taking all the rubbish however I know accidents happen but a valuable oil painting was knocked off my hall wall which fell onto my doorbell mec... See more
Company replied
Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more
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Company details
About Bensons For Beds - Weston Super Mare376
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Marchfield Way, Weston Retail Park, BS23 3YZ, Weston Super Mare, Avon, United Kingdom
- 1934635946
4.7
Excellent
269 reviews
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We were welcomed by Irfan who was very…
We were welcomed by Irfan who was very accommodating and brought an element of humour and professionalism whilst we browsed through the store! There are so many beds to chose from which was difficult to decide but having Irfan on side this made our decision easier!
September 6, 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that you had a positive experience in our store. We appreciate your feedback regarding the helpful and humorous support you received while choosing from our wide selection. It's great to know the service made your decision easier!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Weston Super Mare376
We're so glad our staff was helpful, friendly, and knowledgeable! We appreciate you sharing your positive experience with us.
Take care,
Megan at Customer Care
Friendly not pressure sales staff
Informative friendly staff. Let us get on with browsing and checked in with useful info occasionally.
Smooth purchase and quick after sales delivery
August 28, 2025
Reply from Bensons For Beds - Weston Super Mare376
We appreciate you sharing your experience! We're happy to hear that you found our staff informative and friendly and that you were pleased with the smooth purchase and quick delivery.
Take care,
Megan at Customer care
Pleasant and helpful sale rep who…
Pleasant and helpful sale rep who quickly understood our needs and found the right bed for us.
August 23, 2025
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your kind words! We are thrilled to hear that our sales rep provided exceptional service and helped you find the perfect bed for your needs. We hope you enjoy your new purchase!
As soon as wme went in the store at…
As soon as we went in the store at Weston S mare the salesman was very helpful. No hassle with paperwork, delivery date agreed. Our mattress arrived and the two delivery chaps were cheerful and polite. Good experience all around.
July 31, 2025
Reply from Bensons For Beds - Weston Super Mare376
Thanks for sharing your positive experience with our store in Weston S Mare! We always strive to provide great customer service and make the buying process hassle-free. We're glad to hear our delivery team was cheerful and polite - that's what we like to see! Enjoy your new mattress, Megan at Customer Care
Disappointed with the service provided…
Disappointed with the service provided following delivery.
We were given good service in store, the usual sales pitches to make you buy, we bought 2 mattresses spending over £2.2k. We bought the best Tempur mattress and Pillows and after enquiring about a mattress protector we paid for the Tempur protector too. After the cost of the mattress of course we wanted a protector too.
On delivery, we got the mattresses and the protector but after taking the protector out the box it immediately felt like a children's urine blanket, crinkly and plastic. We have since made several attempts to speak with the store and customer services to be told there are no returns. Customer service say its managers discretion, manager basically says nothing he can do and the item discontinued....of course it is! Makes you wonder why it was sold to us in the first place. At no point was we told it couldn't be returned, despite us being in store to order, we were told it would be delivered with the mattress so there was no opportunity to check the item before delivery. We feel fobbed off, you have our money and that's that. Poor aftercare for sure.
July 27, 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
We're sorry to hear about the issue with the mattress protector and the difficulties you've faced with our service following your purchase. We'll review our processes to see how we can do better.
Thank you for your feedback,
Megan at Bensons for Beds Customer Care
The efficiency of all the staff ,from…
The efficiency of all the staff ,from the sales personell to the delivery drivers ,all of which were outstanding
June 20, 2025
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your glowing review of our staff! We're so happy to hear that our team's efficiency and customer service exceeded your expectations. We truly appreciate your support and look forward to seeing you in the future, Megan at Customer Care
Mattress matters.
The approach of the member of staff who attended me was not rushed or uninterested. His questions and knowledge on suitable mattress for me was very useful helping me to make a good choice in buying what I was looking for. Good sense of humour too. This man clearly knew what customer service was all about. Really impressive.
July 15, 2025
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your kind words! Our team prides ourselves on providing top-notch customer service, and we're glad to hear that our staff member exceeded your expectations. We're happy to have helped you find the perfect mattress, and we hope you enjoy it for years to come. Thanks for choosing our business, Megan at Customer Care
We were approached as to whether we…
We were approached as to whether we needed any help which we did by Debbie, She was very knowledgeable about our questions so was able to answer them for us. She was also very friendly.
And we bought an Ottoman bed which was what we were after!
Delivery etc was explained . All good! Thank you Debbie.
July 1, 2025
Reply from Bensons For Beds - Weston Super Mare376
Thank you so much for the kind words and for choosing our Ottoman bed, ! We are thrilled to hear that Debbie's knowledge and friendliness helped you find what you were looking for. Our team is always here to help and provide a smooth delivery experience. Thank you for your support,
Megan at Customer Care
Fab service from Owen
Fab service from Owen
I called my local store as I wanted to reschedule the delivery that wasn’t available online. I spoke to Owen who was not only extremely professional but also had a great sales manner. He placed my order efficiently and even managed to save me some money. Well done Bensons and 5 stars to Owen. Just hope the delivery and build of the bed is as professional and efficient!
May 30, 2025
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that you had such a positive experience when rescheduling your delivery. We appreciate your kind words regarding the service you received. We hope the delivery and assembly meet your expectations! Thanks for your feedback, Megan at Customer Care
Irfan was great really did all he could…
Irfan was great really did all he could to get us a great deal.
May 30, 2025
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that you had a great experience. We appreciate you taking the time to leave us this positive feedback! Take care, Megan at Customer care
No pressure sales staff
No pressure sales staff.
Friendly and knowledgeable when approached .
May 23, 2025
Reply from Bensons For Beds - Weston Super Mare376
We appreciate you mentioning our staff's approach. It's great to hear they were helpful and knowledgeable when you needed assistance. Thank you, Megan at Customer care
Greeted on arrival by Ricky
Greeted on arrival by Ricky, he was so helpful and informative but not overbearing. He had full knowledge of all the products and made our shopping experience memorable.
May 19, 2025
Reply from Bensons For Beds - Weston Super Mare376
We appreciate you taking the time to share your wonderful experience! We are so glad to hear that you found our team member helpful and informative. We value your feedback, Megan at Customer Care
THE SALE AND THE RIGHT ITEM I WANTED AT…
THE SALE AND THE RIGHT ITEM I WANTED AT THE RIGHT PRICE.THE GENTLEMAN KNEW US FROM BEFORE WHEN WE PURHASED A BED.
May 4, 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
We are delighted to hear that you had a pleasant experience with us! Thank you for choosing our store and we look forward to serving you again in the future.
Sleep well, Team Bensons💜
Very friendly staff
Very friendly staff. Answered all of our questions and was very helpful in helping us find a mattress and king size bed base. We were given all the options for delivery and payment. We were able to have as much time as we needed to decided what we wanted to do. Absolutely brilliant!
April 24, 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your kind words! Our team strives to provide exceptional customer service and we're thrilled that we were able to assist you in finding the perfect mattress and bed base. We truly appreciate your support and look forward to serving you again in the future.
Sleep well,
Team Bensons💜
Superb ServiceI was greeted by a friendly young man…
I was greeted by a friendly young man called Owen. he proceeded to help me with my purchase without being pushy, He allowed me to take as much time as i wanted and chatted to me all the while. He made me feel very comfortable and special. I would recommend Bensons Beds in Weston Super Mare to anyone.
April 20, 2025
Reply from Bensons For Beds - Weston Super Mare376
Thank you for the glowing review! We're so glad that Owen provided you with exceptional service. At Bensons Beds, we pride ourselves on creating a comfortable and personalised shopping experience for our customers.
Sleep well,
Team Bensons💜
Great service from Irfan
April 21, 2025
Reply from Bensons For Beds - Weston Super Mare376
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with Irfan. Our team works hard to provide top-notch service and it means a lot to us that we were able to exceed your expectations. We look forward to seeing you again soon! 🎉 Sleep well, Team Bensons💜
Great sales guy
April 21, 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your kind words! Our team takes pride in providing exceptional service, and we're glad our sales guy exceeded your expectations. We appreciate your support and hope to continue serving you in the future. - Team Bensons 💜
Very helpful
April 5, 2025
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your kind words! We are glad to hear that our team was able to assist you. Thank you for choosing our business and we hope to continue serving you in the future. Sleep well, Team Bensons💜
Staff were friendly & knowledgeable
Staff were friendly & knowledgeable, answered all questions competently, very satisfied
April 16, 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your kind words! Our team takes great pride in providing exceptional customer service and we are thrilled that we were able to meet your expectations. We look forward to serving you again in the future!
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