Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more
Location
Switch locationUnit 6b Marchfield Way, Weston Retail Park, BS23 3YZ Weston Super Mare, Avon, GB
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See what reviewers are saying
Great company to deal with very helpful , delivery on time the men who delivered were great, Thank you.
Company replied
The team arrived on time. Were polite and did a good job taking all the rubbish however I know accidents happen but a valuable oil painting was knocked off my hall wall which fell onto my doorbell mec... See more
Company replied
Ricky greeted us in the showroom with lots of simple information and choices, but no hard sell. Regular e-mails notified us of progress with our order, including quality checking. The bed was very wel... See more
Company replied
Company details
About Bensons For Beds - Weston Super Mare376
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Marchfield Way, Weston Retail Park, BS23 3YZ, Weston Super Mare, Avon, United Kingdom
- 1934635946
4.7
Excellent
258 reviews
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Very knowledgeable
Emily in the Weston-super-Mare shop was extremely friendly and helpful, knew what she was talking about and was sympathetic to our needs
January 7, 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that you found our team member in Weston-super-Mare so helpful and understanding. We appreciate you taking the time to share your positive experience. Take care,
Megan at Customer Care
Extremely knowledgeable
Extremely knowledgeable, and friendly sales staff in the Weston super Mare branch. Delivery was delayed on the day due to traffic problems but once arrived they were efficient and polite
January 6, 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that the sales team's expertise and friendliness stood out to you. We regret the delivery delay due to traffic issues, and we appreciate your understanding. We're glad the delivery team was efficient and polite upon arrival.
Take care, Megan at Customer Care
Wonderful!
My wife and I went to purchase a new mattress and were recommended to come in here. When we arrive we were greeted by a gentleman called Ricky. What a lovely person! We explained that we had never had a new mattress before and didn’t even know what we wanted and he took the time to explain to us everything we needed to know. We tried our various mattresses and he was brilliant. He kept checking in with us and when we were choosing between 2 he explained the different mattresses and different qualities for each one.
Purchasing a mattress was straight forward, again Ricky was awesome!
Thank you so much!
January 7, 2025
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that you had such a positive experience purchasing your first new mattress! We appreciate you mentioning the assistance you received; it is wonderful to know that the guidance provided was so helpful in your decision-making process. Thank you for your feedback, Megan at Customer Care
No option to collect bed myself
No option to collect bed myself
£50 delivery fee for a month long wait
January 4, 2025
Reply from Bensons For Beds - Weston Super Mare376
We appreciate your feedback and apologise for the delivery fee and wait time, along with the lack of a pickup option. We'll review this, Megan at Customer Care
Helpful Friendly Service
We were greeted on arrival and directed to the type of mattress we were looking for. We were allowed to test various mattresses without being hassled but were checked in on a couple of times to see if we wanted to know anything. We were very happy with the service. The only comment I would make was that we weren't told that delivery would be three weeks until our order was placed. Fortunately that isn't a problem for us but might be for others.
January 2, 2025
Reply from Bensons For Beds - Weston Super Mare376
We're happy you were greeted well and had a good experience testing mattresses. We appreciate your feedback regarding the delivery timeframe communication. We'll review our procedures to ensure clarity for all customers in the future. Thank you for your review, Megan at Customer Care
Quality bed and mattress
I recently purchased a TV bed from the Weston-super-Mare branch and from start to finish I Was impressed. From the member of staff that we delt with very friendly and not at all pushey to the quality of the bed plus the mattresses extremely impressed
December 31, 2024
Reply from Bensons For Beds - Weston Super Mare376
We appreciate you sharing your experience at our Weston-super-Mare branch! We're happy to hear that you were impressed with our team member's friendly service and the quality of your TV bed and mattresses. Thank you for your feedback.
Thank you, Jess - Team Bensons
Good in store experience
Helpful staff (on multiple visits and different staff members). Listened to what we were looking for and the requirements we wanted to meet. Made appropriate suggestions and offered choices. Staff were not pushy (pet showroom hate!). We are having to wait 3 months before our bed delivery which may be seen as a negative by some however not important to us as we are in no hurry
December 3, 2024
Very knowledgeable member of staff
Very knowledgeable member of staff, he read our needs and offered us something to suit those needs, so we purchased a bed and mattress.
November 24, 2024
Ricky the sales person was very…
Ricky the sales person was very informative about the bed I decided on. Helpful and pleasant. Pointing out all the features, made me feel confident I had made the right choice.
November 15, 2024
staff very helpful
staff very helpful , also gave good advice on selection of mattresses.
October 29, 2024
Very good service and a very good deal…
Very good service and a very good deal on a mattress
October 25, 2024
Andy
Irfan the sales guy in the shop was very helpful..Delivery Lads very polite and helpful..so far all good
We will try our new Tempur mattress tonight 🤔
October 18, 2024
Knowledgeable and helpful
Emily was knowledgeable and extremely helpful. Guiding us through buying a new mattress. No pressure but very informative.
October 14, 2024
Bensons for Beds - Weston super Mare
When shopping for a large item on a tight budget, it can be a bit daunting.
However, Ricky at the Weston super Mare branch was considerate of our financial limitations and found us a fantastic mattress at a great deal.
September 17, 2024
The in store experience is fantastic
The in store experience is fantastic, but try to contact customer service when you have a problem is very poor. Waited 25 minutes for service department to answer gave up.Used chat bot but got to the end asked for photos and then said to get back or take photos and e mail. E mail then had a reply saying very busy would get back in 5/7 days. Still no reply
August 24, 2024
Unprompted review
The time given to explain the…
The time given to explain the advantages and disadvantages of the various products was very good.
The only disappointment was that the quotes sent were the original ones, not the negotiated ones we expected.
September 19, 2024
Staff let us have a browse at our…
Staff let us have a browse at our leisure no pressure to purchase anything. Helpful and friendly ordering bed was easy just waiting for arrival
August 27, 2024
Benson For Beds
The sales assistant was very helpful and informative. Which made it easier to choose the right sort of mattress. Waiting now for the delivery of our Super King mattress.
August 26, 2024
Helpful but not pushy
Very informative and personable and then left us with privacy to decide on what we wanted.
August 14, 2024
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