Hannah in Witney was extremely knowledgeable and helpful about the various mattresses and made our purchase easier. Brian and Janis were careful and friendly delivery men who kept us informed about... See more
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The service in store was excellent. All promised services happened as we were told. We were kept informed at all stages. The delivery tracking system was extremely useful and the delivery team... See more
Company replied
Always happy to recognise great service and that's what we got from Bensons from the minute we walked into the showroom, through the sales process and the delivery. Everything worked as it should. Kno... See more
Company replied
Good service The sales lady _ Hannah was fantastic _ pleasant, cheerful, professional, knows her job very well. The Bensons store in Witney is clean, tidy, and i loved the technology of ma... See more
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Company details
About Bensons For Beds - Witney Woolgate581
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1/2 Woolgate Centre, OX28 6AP, Witney, Oxfordshire, United Kingdom
- 1993702786
4.9
Excellent
382 reviews
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The sales person was polite
The sales person was polite, knowledgeable on products, and very approachable.
November 15, 2025
Reply from Bensons For Beds - Witney Woolgate581
We appreciate your positive feedback! We're happy to hear that our salesperson was polite, knowledgeable, and approachable for you.
If you enjoyed your experience, spread the word!
Megan at Customer Care
Efficient and Helpful
We purchased a new mattress from Bensons at the weekend and were assisted by Hannah from the Witney store. We were given professional, knowledgeable and very honest advice and were able to select the correct product quickly based upon this. Excellent service
November 18, 2025
Reply from Bensons For Beds - Witney Woolgate581
We're happy to hear that you received professional and knowledgeable advice at our Witney store. We appreciate you taking the time to share your feedback regarding the helpful service you received during your mattress selection.
Looking forward to welcoming you back again in the future,
Megan at Customer Care
Prompt and reliable service
Prompt and reliable service, no pressure selling for products or add-ons and did outline options clearly. Feeling confident the product will be ideal.
November 17, 2025
Reply from Bensons For Beds - Witney Woolgate581
We appreciate you sharing your positive experience Freddie! We're so glad to hear that our service was prompt and reliable, with clear options and no pressure. Thank you for the amazing review,
Megan at Customer Care
Reply from Bensons For Beds - Witney Woolgate581
Thank you for your feedback! We’re delighted you found our service friendly and our advice helpful. That’s exactly the experience we aim to provide every time!
Thank you for an amazing review Mark – Lauryn at Customer Care 💜
Another level of customer service @ Witney Bensons for beds
We had the pleasure of visiting the witney store quite late in the day. About 15 mins before closing so we’re worried we would be turned away thinking they would want to go home on time being it was a Saturday. However we were greeted by an extremely pleasant and helpful lady. We did not feel rushed in the slightest and were given the full customer services experience so much so we decided to buy the bed that weekend (we had to go home and measure to make sure it would get upstairs). Whilst we were looking for a new bed it wasn’t a must do on that particular weekend. The top notch customer service we received convinced us this was the right store for this important purchase. After spending an hour in there we left just before 7pm nearly an hour after closing. I can only applaud the excellent service and will definitely go back there for future purchases and throughly recommend people pay a visit in to the Witney branch
October 25, 2025
Reply from Bensons For Beds - Witney Woolgate581
Thank you for sharing such an incredible experience! We’re delighted to hear our Witney team went above and beyond to make you feel welcome, even so close to closing time. Providing a full customer service experience without any rush is exactly what we strive for, and we’re thrilled it helped you choose the perfect bed. 💜
Thank you for your positive review – Lauryn at Customer Care
Great staff and helpful
Amazing service kind and helpful staff very comfortable mattresses!!
October 27, 2025
Reply from Bensons For Beds - Witney Woolgate581
We're so happy to hear that our staff were kind and helpful and that you find our mattresses very comfortable. Thank you for your feedback,
Megan
Customer Care Team
Witney branch
Hannah (Witney branch) was very knowledgable and helped us through. I am awaiting delivery and I hope that goes as smoothly
October 22, 2025
Reply from Bensons For Beds - Witney Woolgate581
We appreciate that you found our team member in Witney knowledgeable and helpful. We hope your delivery goes smoothly and look forward to your positive feedback!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Witney Woolgate581
We're happy to hear that the sales manager was helpful. We appreciate your positive feedback and thank you for sharing.
Take care,
Megan at Customer Care
Great experience from sale to delivery
From the time we arrived at the Witney shop our experience without sales pressure but excellent assistance, we were able to choose which bed was best for us.
Delivery was on time, communication was excellent throughout and the delivery men were helpful and pleasant
October 8, 2025
Reply from Bensons For Beds - Witney Woolgate581
We're happy to hear that you received excellent assistance without sales pressure and were able to choose the best bed for you. We appreciate that the delivery was on time and the delivery men were helpful. Thank you for your positive review! – Lauryn at Customer Care 💜
Very helpful staff
Hannah was very helpful (despite having to run two floors of the shop, with several other customers in the shop).
October 16, 2025
Reply from Bensons For Beds - Witney Woolgate581
We appreciate your positive feedback. We're happy to hear that our team member was helpful, even while managing multiple responsibilities and customers. Thank you for your review – Lauryn at Customer Care 💜
Hassle free mattress purchase
Hannah was great at helping me select a mattress for my new apartment. She took into account my budget, desired firmness and materials before presenting me with all the options available. A very friendly service and I would recommend to others.
October 10, 2025
Reply from Bensons For Beds - Witney Woolgate581
We're glad to hear that you received great assistance in selecting a mattress for your new apartment. We appreciate that our team member considered your needs and provided friendly service. Thank you for your recommendation and your review – Lauryn at Customer Care 💜
What an easy & enjoyable experience. . .
We were so relieved to find that choosing/deciding on the right mattress could be such a pleasant and easy experience!
The assistant, Evy, could not have been more friendly & helpful - answering all of our questions but also giving us time and space to try the mattresses and make comparisons ourselves.
October 3, 2025
Reply from Bensons For Beds - Witney Woolgate581
hi Alan, im glad i could help and that you had such a good experience instore i hope you enjoy the mattress once its delivered, and if you have any questions or issues at all feel free to come back into store we are always happy to help.
Served by very knowledgeable Evy
Served by very knowledgeable Evy. She solved our problem very quickly.
October 4, 2025
Reply from Bensons For Beds - Witney Woolgate581
Hi Nigel Thank you for leaving such lovely feedback.
Great service from Bensons for beds
First class service from first choosing the bed through to final delivery and assembly.
September 30, 2025
Unprompted review
Reply from Bensons For Beds - Witney Woolgate581
We're happy to hear that you had a first-class experience, from choosing your bed to the final delivery and assembly. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Salesperson was knowledgeable
Salesperson was knowledgeable, answered our questions and allowed us to decide without being pushy.
September 30, 2025
Unprompted review
Reply from Bensons For Beds - Witney Woolgate581
We're happy to hear that the salesperson's knowledge and no-pressure approach helped you. Thank you for your positive feedback; we appreciate it greatly!
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Witney Woolgate581
Thank you for the lovely feedback—I'm so glad you had a great experience! Take care, Megan at Customer Care.
I wanted to get some help and advice…
I wanted to get some help and advice regarding a new single mattress for my son, and Hannah, was absolutely brilliant. So helpful and informative throughout the whole time, I never felt pressured, but due to her amazing advice and care I bought his mattress, well not sure he would have let me not get it! Very impressed and will be back for advice for our new mattress. Thank you Hannah, running the shop on her own!
September 20, 2025
Unprompted review
Reply from Bensons For Beds - Witney Woolgate581
We're delighted to hear about the excellent assistance you received while choosing a mattress for your son. It's great to know that our team member was so helpful and informative, and that you felt comfortable with the purchase. We appreciate your intention to return for your own mattress needs!
Thank you,
Lauryn at Customer Care.
Both ladies that work in the store were…
Both ladies that work in the store were helpful & knowledgeable
September 15, 2025
Reply from Bensons For Beds - Witney Woolgate581
We appreciate your positive feedback! We are so glad to hear that you found the ladies in our store helpful and knowledgeable.
Best wishes,
Megan at Customer Care
Reply from Bensons For Beds - Witney Woolgate581
Thank you for your review! We strive to provide the best knowledge and advice to our clients. It's great to hear that it was noticed and appreciated. We look forward to working with you again.
A wonderful and professional experience…
A wonderful and professional experience from ordering to delivery. The mattress is perfect and I would thoroughly recommend them.
September 3, 2025
Reply from Bensons For Beds - Witney Woolgate581
We're delighted you had a wonderful, professional experience from start to finish! It's great to know the mattress is perfect. Thank you for recommending us!
Best Wishes,
Megan at Customer Care
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