We went to look for a new mattress. Left alone for about 5 minutes, then a gentleman came over, introduced himself and said any questions I'm happy to help. Sorry I forgot his name. Anyway we t... See more
Company replied
Location
Switch locationUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
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Bensons for Beds means a good nights rest. The staff in the York store explained everything to us and the purchasing system was easy to use. We received lots of messages informing us about the pro... See more
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just... See more
Company replied
We had very helpful and knowledgeable sales assistant who explained the differences between various bases and mattresses so it made our job of finding the right bed much easier! He was very helpful!!!... See more
Company replied
Company details
About Bensons For Beds - York553
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, United Kingdom
- 1904693123
4.8
Excellent
643 reviews
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Great choice of bed
Great choice, good sales process and delivery was exactly as expected with schedules on time. Great experience all round.
April 3, 2026
Reply from Bensons For Beds - York553
Thank you for your feedback! 😊 We’re delighted to hear you enjoyed the great choice available, found the sales process smooth, and that delivery was right on schedule. A great experience all round is exactly what we aim for,
Megan | Customer Care Specialist😁
Reply from Bensons For Beds - York553
Thank you! 😊 We’re really pleased to hear you found the customer service very good. Your feedback is much appreciated,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - York553
Thank you for your feedback! 😊 We’re so pleased to hear the lady who helped you was amazing. Your kind words mean a lot to us,
Megan | Customer Care Specialist
Fantastic no pressure sales
Fantastic no pressure sales, by knowledgeable and helpful staff, James at the York store was exceptional. Delivery planning and execution was faultless. A 2hr time slot, call 30mins before and the 2x delivery drivers Reece and Colin were friendly, courteous and respectful throughout. Now the bed, that is amazing and has given a great nights sleep and at a good price. 5 star service from a 5 star team and a 5 star business, definitely recommended.
March 28, 2026
Reply from Bensons For Beds - York553
Wow — what a fantastic review, thank you! ⭐ We’re delighted to hear you enjoyed the no‑pressure, expert service from James and the York team, and that delivery went so smoothly with Reece and Colin. Even better to know the bed is delivering amazing sleep at a great price! We truly appreciate the recommendation — enjoy many restful nights ahead,
Megan | Customer Care Specialist💜
Communication
Communication
Attention to detail
Patient and understanding with my elderly relative
March 26, 2026
Reply from Bensons For Beds - York553
Thank you so much for your feedback! 😊 We’re really glad to hear our communication and attention to detail stood out, and it means a lot to know the team were patient and understanding with your elderly relative. Providing care and support for every customer is truly important to us,
Megan | Customer Care Specialist✨
Emma was amazing
Emma was amazing, we may have walked away not sure of which bed we preferred. She asked us to do mattress test and that reassured us and helped us relax with no pressured sales tactics. She was knowledgeable and didn't faulta with our bed switching....fabulous service
March 23, 2026
Reply from Bensons For Beds - York553
Thank you so much for your wonderful feedback Victoria! We’re thrilled to hear Emma made such a difference in helping you choose the right bed. The mattress test is a great way to feel confident, and we’re glad it helped you relax without any pressure. We’re delighted you received such fabulous service and wish you many peaceful nights of sleep,
Megan at Customer Care! 😊✨
Reply from Bensons For Beds - York553
Thanks for the great review Mr Bairstow! So glad you enjoyed the service — we love keeping things smooth, friendly, and stress‑free!
Sleep well,
Megan at Customer Care💜
Knowledgeable friendly staff made…
Knowledgeable friendly staff made picking a mattress simple definitely recommend..
March 19, 2026
Reply from Bensons For Beds - York553
Thank you so much for your amazing review Sadie! ⭐
Great to hear our knowledgeable and friendly staff made choosing your mattress nice and simple. We really appreciate the recommendation,
Megan at Customer Care
The sales person (Sam) was friendly
The sales person (Sam) was friendly, knowledgeable and above all knew what I needed when I explained to him my back issues. The whole experience of choosing a mattress was not only pleasurable but most informative.
March 18, 2026
Unprompted review
Reply from Bensons For Beds - York553
Thank you so much for the lovely review! ⭐
We’re thrilled to hear that Sam made your experience such a positive one. It’s great to know he was friendly, knowledgeable, and able to guide you to the right mattress by understanding your back issues — that’s exactly the kind of care we want every customer to receive.
We’re so glad the process was both enjoyable and informative for you. Enjoy your new mattress,
Megan at Customer Care💜
Benson for beds were very good 👍
Benson for beds were very good 👍. We e never shopped there before. They helped us every step of the way buying a bed . The two guys who delivered the bed were lovely .Andy and Adam . Very polite pleasant young men
March 14, 2026
Reply from Bensons For Beds - York553
Mrs Gillian Ratcliffe,
We're very happy to hear about the positive experience you had while buying a bed. It's great to know our team helped you every step of the way, and that our delivery team were so pleasant and polite.
Team Bensons - Jessica
The team in the York store were so…
The team in the York store were so helpful, not at all pushy and were really accommodating when we needed to move the date of our delivery. Mattresses arrived in great condition and were kept up to date with delivery times
March 7, 2026
Reply from Bensons For Beds - York553
Thank you so much for your lovely review! I’m really pleased to hear that the team in our York store were so helpful, not at all pushy, and were able to accommodate your delivery date change with no trouble. It’s great to know your mattresses arrived in perfect condition and that you were kept well updated with delivery times throughout.
Hope to see you again in the future,
Megan at Customer Care
Helpful in store and was delivered in a…
Helpful in store and was delivered in a timely manner with no issues and was kept fully up to date. Very happy with the bed and mattress.
March 6, 2026
Reply from Bensons For Beds - York553
Sarah,
We appreciate your feedback! We're so glad to hear that you found our team helpful, that your delivery was timely and issue-free, and that you are happy with your new bed and mattress.
Team Bensons
Reply from Bensons For Beds - York553
Thank you for your feedback — we’re so pleased to hear you’re finding your new bed very comfortable.
Megan at Customer Care
The whole buying experience was great
The whole buying experience was trouble free. From buying to delivery everyone was polite and helpful. There were no missing parts and the building instructions were clear.
March 2, 2026
Reply from Bensons For Beds - York553
Tonkin,
We appreciate your feedback! We're so pleased the entire purchase was smooth, from start to finish. It's great to know our team was polite and helpful, and the instructions were clear.
Team Bensons
Reply from Bensons For Beds - York553
Alison Horne,
We appreciate you noting our friendly staff and the shop's presentation! We're so pleased you had a positive experience.
Team Bensons
Reply from Bensons For Beds - York553
Mrs Cruse,
We're so glad the young lady was helpful, knowledgeable, and friendly! We appreciate you taking the time to share your positive experience.
Team Bensons
Reply from Bensons For Beds - York553
Mr/Mrs L,
We're happy to hear that you received excellent service and a prompt delivery! Thank you for your positive feedback; we appreciate it.
Team Bensons
Sales team in York were great and…
Sales team in York were great and knowledgeable and not pushy. Bed is well made and very comfy. Delivery team were punctual, friendly and did good job putting it together in requested location.
March 1, 2026
Reply from Bensons For Beds - York553
Stephen Lent,
We appreciate your lovely feedback! It's great to know that our sales team were helpful and the delivery team were punctual and friendly. We're glad you find the bed comfy and well-made.
Team Bensons
Fab experience
Craig in the store was fantastic very knowledgeable and approachable but not pushy
The delivery guys Lee and John were friendly and kept us informed of delivery time .
February 28, 2026
Reply from Bensons For Beds - York553
Mrs Janice Strodder,
We appreciate your positive feedback! We're happy to hear that our store staff was helpful and approachable, and that our delivery team kept you informed.
Team Bensons
Reply from Bensons For Beds - York553
SC,
We're happy to hear that ordering online was easy and quick for you, with no issues. Thank you for your positive feedback.
Team Bensons
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