Bensons For Beds - York553 Reviews 

We bought an adjustable bed, we were given time to try the beds out. Didn't feel pressurised to buy anything. In fact went away to think about it for a few days.
Delivered at the time that was initially predicted.
Delivery was great, had to rearrange the delivery date which was easy to do.
Delivery staff very efficient and tidied up after delivery of our bed. Highly recommend.

Very helpful staff in store. Competitive prices and good delivery experience - very good communications

Emma was very helpful in explaining the different type of mattresses and was not pushy in pointing out the various mattresses available when I stated I wanted one which was soft. I made my decision and she explained the delivery process and requirements which I was happy with and I left a deposit. A quick and efficient service.

Very efficient company. Kept us well-informed at every step, from initial order to delivery.
The delivery itself was flawless. Our delivery team of Lee and Stew could not have been more helpful. They were also pleasant and cheerful, in spite of ours being the last delivery of the day. They can deliver to us any time!
The mattress is everything we hoped it would be; seriously comfortable!
We have bought from Bensons several times over the years, and will certainly buy from Bensons again.
Thank you once again for a positive experience!

From the initial purchase of the mattress from Emma in the York branch, through to the delivery of the mattress by two outstanding delivery men, the experience has been extremely good and I’m delighted with the product. Anyone can make promises however Bensons insured that these were kept. The two gentlemen - Karl and Ryan had to deliver the mattress to my second floor flat. They were polite, courteous and insured no damage was done. I would certainly recommend these two delivery drivers as in my opinion of the service they provided was outstanding. There have been many an occasion in the past, when I’ve had things delivered and damage has been done by other firms. Fortunately, Benson’s employee excellent staff.

Lovely staff and very helpful. Emma was great

The staff in the showroom were really helpful, delivery was on time and the drivers were polite and quickly assembled the bed. I would definitely recommend Bensons if you want a new bed.

The delivery men were friendly and gave us good advice on maintenance of our new mattress and took the old one away.

Very frustrating trying to find a mattered to match our needs. Phil was really good and helpful and no sales pressure. We eventually pick a mattress after about an hour and half!
The only grip is the delivery I wish this had been dealt with before paying because so we could have looked else where. there was a limited delivery date to our location, remote apparently! which I disagree with. We both work shifts and sometime on the same day so no one to take delivery. We are having to wait 2 months for deliver waiting for our shifts to coincide with their delivery slots even though the matteress is available.
This is the reason I’ve given only 3* check the delivery slots before buying.

The member of staff who dealt with us was very helpful without being pushy

Excellent customer service during our in-store visit. I had to re-schedule the delivery twice, no problem at all. The delivery team of Michael and Chris were on time, called 45 mins before arrival and assembled the bed within 20 mins. The bed is excellent. I would definitely recommend Bensons.

I recently ordered mattresses from you and I am extremely pleased with my purchase. The mattresses are very comfortable, and the quality has exceeded my expectations. I am genuinely impressed and very satisfied with your product. I will certainly give priority to your products in the future and would highly recommend them. Thank you for providing such excellent quality.

Great help from in store to make our decision, which we made later and bought online. Straight forward and easy process.

Great experience. Inshore was great, very knowledgeable and helpful in everyday (shoutout to James at the York branch). Regularly kept informed of updates. Drivers called me before delivery to tell me they we 40 mins away and we're really friendly and helpful when they arrived. Overall, couldn't recommend more. We're so happy with our experience and our purchase. Got a tv bed and new mattress, safe to say the best night sleep ive had in a long time

Smiling representatives in store

I called in to my local Bensons for beds in November as I was considering purchasing a new divan bed and mattress. The staff were welcoming and gave me the time to try out a range of beds. When I finally made up my mind the staff offered me some advice before completing my order. They were very knowledgeable. The delivery was on time and bed assembled without issue. My old mattress was taken for recycling which is one of the reasons I chose this company. Would highly recommend.

We are very happy with the new mattress bought at the time of "Black Friday" deals. The quality is good and is exactly what we were looking for.

Certainly not impressed to see that the same item at the start of 2026 in the sales is over £200 cheaper! This has left us feeling disappointed with our purchase.

The patience of staff as my choices changed. The knowledge of staff as I navigate to the right bed for me.

We had previously purchased a new bed and mattress and were very happy with the help and advice given. Therefore when we needed a new mattress for the spare room, we had no hesitation in going to Bensons to purchase this. The young lady Emma was more than helpful and was very informative and would recommend her and Bensons to anyone wanting a new bed.