Bensons For Beds - York553 Reviews 

The whole buying experience was trouble free. From buying to delivery everyone was polite and helpful. There were no missing parts and the building instructions were clear.

Friendly staff, clean and well presented shop.

The young lady, was very helpful and knowledge, and friendly.

Excellent service from purchase to delivery all within 5days.

Sales team in York were great and knowledgeable and not pushy. Bed is well made and very comfy. Delivery team were punctual, friendly and did good job putting it together in requested location.

Craig in the store was fantastic very knowledgeable and approachable but not pushy
The delivery guys Lee and John were friendly and kept us informed of delivery time .

Easy to order online. No issues and quick.

Very helpful, friendly and knowledgeable staff in store. Delivery went smoothly and the men were polite and informative about how to care for our new bed.

Good sales. Manager

Great customer services firstly from Phil at the clifton moor store. Phil was very knowledgeable and patience whilst I went round the store testing out numerous mattresses, and also I changed my mind over the style and colour of the headboard. Everything was really well explained and understandable.
Secondly the 2 men who delivered and set up the bed and headboard, were very respectful of the property and myself. They did a great job of setting everything up, and gave good advice on the mattress, bed and bedding.
An all over great experience with Bensons for beds, 10/10.

Great customer service given helpful advice and didn't feel pressurised into purchasing which is a big no for me but we happily purchased a new mattress plus protector and 2 pillows.

We used their mattress for a week. I’VE NEVER SLEPT SO BADLY. Each night we woke up so unbelievably warm after a few hours (I’m usually always cold and it’s also the depths of winter). I kept ending up on the sofa. We switched back to our old mattress (luckily we hadn’t taken it to the tip), which confirmed it was the new mattress that was the problem. It was sold as temperature regulating.

TERRIBLE CUSTOMER SERVICE. I have asked for a refund as the mattress is not fit-for-purpose. I am not getting anywhere with this. Customer services are not getting back to me in a reasonable amount of time. All they have done is offer another mattress for a charge. We need a new mattress and will be buying one from elsewhere, but are nearly £1000 out of pocket and have a useless mattress getting in the way in our house.

To top it off, we got a parking fine when buying the mattress for overnight parking. We had visited the store during the day. I nearly cancelled the order because of this. I wish I had!!

Excellent service from start to finish

Sold me the bed with very competent sales lady Chloe , Delivered and assembled also by competent men . Very polite .BOLTON

Made the whole experience easy from start to finish. Emma was so knowledgeable and could not do enough to help giving clear advice on products to help us chose the right mattress for us. Then when we couldn’t get the mattress into our house due to low door ways Emma again sorted us out without any fuss or recrimination. I would totally recommend Bensons to anyone, professional and true customer care from the purchase to the delivery. Shout out as well for the delivery team who took the challenge of the low door and failed delivery in their stride.

It's rare to get a good professional service from retail nowadays but Bensons for beds was first class from the sales assistants at York, the admin staff keeping us updated to the delivery guys who were great

Love the bed it’s amazing. Great service from all the staff.

Ordering our remote control Ottoman bed base was made easy for us by James at York Clifton Moor store. Unfortunately we had to keep pushing back the delivery date back due to complications with the completion date on the apartment we were moving into, however it was no problem doing this with Bensons. The delivery guy's were great & set up the bed base for us & the electrics for the remote control. We would happily recommend Benson's to anyone.

We bought an adjustable bed, we were given time to try the beds out. Didn't feel pressurised to buy anything. In fact went away to think about it for a few days.
Delivered at the time that was initially predicted.
Delivery was great, had to rearrange the delivery date which was easy to do.
Delivery staff very efficient and tidied up after delivery of our bed. Highly recommend.