We went to look for a new mattress. Left alone for about 5 minutes, then a gentleman came over, introduced himself and said any questions I'm happy to help. Sorry I forgot his name. Anyway we t... See more
Company replied
Location
Switch locationUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bensons for Beds means a good nights rest. The staff in the York store explained everything to us and the purchasing system was easy to use. We received lots of messages informing us about the pro... See more
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just... See more
Company replied
We had very helpful and knowledgeable sales assistant who explained the differences between various bases and mattresses so it made our job of finding the right bed much easier! He was very helpful!!!... See more
Company replied
Company details
About Bensons For Beds - York553
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, United Kingdom
- 1904693123
4.8
Excellent
643 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Arrived on the day we where given, guys removed the old mattress, then brought the new one, they were very conscious of our fixtures and fittings and removed their shoes as well. Did a great job
June 6, 2026
Reply from Bensons For Beds - York553
We're so pleased to hear your delivery went smoothly and our team was careful and respectful in your home. Thank you for your kind words!
Team Bensons
Not pressured
We were greeted on arrival & directed to the right area when we asked. Were not pounced on the moment we found the department but were acknowledge. When we were ready Emma was very helpful and knowledgeable.
June 1, 2026
Reply from Bensons For Beds - York553
We're so glad to hear our team provided such a positive and helpful experience. Thank you for sharing your kind words!
Team Bensons
Excellent service
Excellent service from buying to the mattress to getting it delivered. Well done and thank you
June 1, 2026
Reply from Bensons For Beds - York553
We're so pleased you had excellent service from purchase to delivery. Thank you for your kind words!
Team Bensons
Bed marked on corner
Bed marked on corner, thread on base not fully stitched and two snags on mattress. Issue sent to customer service
May 29, 2026
Reply from Bensons For Beds - York553
We are really sorry to hear about the issues with your bed and mattress — this isn’t the standard we expect.
We can confirm that we’ve been in touch with you directly to help resolve this, and we’ll also be feeding your feedback back to the relevant team.
A great experience today in York
A great experience today in the York store. Thank you, Angel, for your help with choosing the best mattress for our family. We have had great advice, took home instructions on how to measure our access areas and placed an order over the phone, all in one afternoon. It was perfect and we look forward to sleeping soundly from now on.
May 25, 2026
Unprompted review
Reply from Bensons For Beds - York553
We are so pleased to hear about your great experience at our store! It's wonderful that our team provided such helpful advice, making your mattress selection and ordering process perfect. We hope you enjoy many nights of sound sleep!
Team Bensons
Arrived on time
Arrived on time, friendly and efficient delivery staff. Easily tracked online.
May 22, 2026
Reply from Bensons For Beds - York553
We're happy your item arrived on time and our delivery staff were friendly and efficient. We appreciate your feedback!
Team Bensons
Friendly and helpful
The delivery guys were friendly and helpful making the whole experience easy.
May 23, 2026
Reply from Bensons For Beds - York553
We're so pleased our delivery team was friendly and helpful, making your experience easy!
Team Bensons
The people that work for you they now…
The people that work for you they now there job well very good
May 23, 2026
Reply from Bensons For Beds - York553
We're so pleased to hear our team's expertise shone through! Thank you for your kind words.
Team Bensons
Reply from Bensons For Beds - York553
We appreciate your kind words!
Team Bensons
Mattress ordered delivered when bensons…
Mattress ordered delivered when bensons said it would all good
May 17, 2026
Reply from Bensons For Beds - York553
We're so pleased to hear your mattress delivery was smooth and on time. Thank you for your feedback!
Team Bensons
First class service from store to…
First class service from store to delivery. Would 100% recommend Bensons for Beds.
May 15, 2026
Reply from Bensons For Beds - York553
We're so pleased you received first-class service from store to delivery. Thank you for your recommendation!
Team Bensons - Jess
Lovely sales assistant
Lovely sales assistant who was extremely patient with me.
Not received the mattress yet, so can't comment on how good it is
May 11, 2026
Reply from Bensons For Beds - York553
We're so glad our sales assistant was patient and helpful! We hope you love your new mattress.
Team Bensons - Jess
Amazing service specially Emma from…
Amazing service specially Emma from Benson York thank you
May 9, 2026
Reply from Bensons For Beds - York553
Thank you so much! 😊 We’re thrilled to hear you received amazing service, and Emma at our York store will be delighted to hear your kind words. We’ll be sure to pass this on—thanks again for choosing Bensons! ⭐
Helpful and personable staff
Very helpful member of staff (Paul)....not pushy (we would have walked out if it was hard sell) but present when we needed them and gave us space when we wanted to discuss between ourselves. Courteous and personable. The delivery isn't until next week so hopefully the delivery team will be just as nice.
May 3, 2026
Reply from Bensons For Beds - York553
We're happy to hear that our staff member was helpful and not pushy, providing assistance when needed while respecting your space. We appreciate your kind words and hope our delivery team provides an equally positive experience next week!
Team Bensons
Helpful
Helpful, pleasant but not pushy sales people. I was given a delivery date and kept updated on the progress of my order. I was given a few days notice of the time slot of when it would be delivered which was very helpful.
May 3, 2026
Reply from Bensons For Beds - York553
We're happy to hear that our sales team was helpful and pleasant without being pushy. It's great you were kept updated on your order and that the delivery time slot was helpful.
Team Bensons
Sales man was helpful and showed us…
Sales man was helpful and showed us lots of different options 😊
April 29, 2026
Reply from Bensons For Beds - York553
We're so glad the salesperson was helpful and showed you lots of options! Thank you for your positive feedback; we appreciate it.
Team Bensons
Reply from Bensons For Beds - York553
Thank you! 🚀 We’re so glad you enjoyed the great service and speedy installation—sweet dreams and enjoy your new setup! 🛏️✨
Very helpful salespeople
Very helpful salespeople. Advice on mattress selection was fair and unbiased. Best price deal was achieved. Delivery has previously been ok, but now awaiting latest purchase.
April 29, 2026
Reply from Bensons For Beds - York553
We're happy to hear that our salespeople were very helpful and provided fair advice on your mattress selection. We're also glad you achieved the best price and hope your delivery goes smoothly!
Team Bensons
Reply from Bensons For Beds - York553
Thank you! 😊 We’re glad you found the assistance very helpful.
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Great service from the sales team to…
Great service from the sales team to the delivery team, excellent service all round.
April 25, 2026
Reply from Bensons For Beds - York553
Thank you! 😊 We’re delighted to hear you received excellent service all round—from sales right through to delivery. Enjoy your new bed! Megan | Customer Care Specialist🛏️✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.