We went to look for a new mattress. Left alone for about 5 minutes, then a gentleman came over, introduced himself and said any questions I'm happy to help. Sorry I forgot his name. Anyway we t... See more
Company replied
Location
Switch locationUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
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See what reviewers are saying
Bensons for Beds means a good nights rest. The staff in the York store explained everything to us and the purchasing system was easy to use. We received lots of messages informing us about the pro... See more
Company replied
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just... See more
Company replied
We had very helpful and knowledgeable sales assistant who explained the differences between various bases and mattresses so it made our job of finding the right bed much easier! He was very helpful!!!... See more
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Company details
About Bensons For Beds - York553
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, United Kingdom
- 1904693123
4.8
Excellent
643 reviews
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Check delivery dates first before buying.
Very frustrating trying to find a mattered to match our needs. Phil was really good and helpful and no sales pressure. We eventually pick a mattress after about an hour and half!
The only grip is the delivery I wish this had been dealt with before paying because so we could have looked else where. there was a limited delivery date to our location, remote apparently! which I disagree with. We both work shifts and sometime on the same day so no one to take delivery. We are having to wait 2 months for deliver waiting for our shifts to coincide with their delivery slots even though the matteress is available.
This is the reason I’ve given only 3* check the delivery slots before buying.
January 13, 2026
Reply from Bensons For Beds - York553
We appreciate your feedback and are glad you found someone helpful. We're sorry the limited delivery options are causing frustration and understand your disappointment with the wait. We will review our delivery process for remote locations to improve customer convenience in the future. Thank you for bringing this to our attention.
The member of staff who dealt with us…
The member of staff who dealt with us was very helpful without being pushy
January 19, 2026
Reply from Bensons For Beds - York553
We appreciate your feedback and are happy to hear that our staff was helpful and not pushy. Thank you for sharing your experience with us!
Excellent customer service
Excellent customer service during our in-store visit. I had to re-schedule the delivery twice, no problem at all. The delivery team of Michael and Chris were on time, called 45 mins before arrival and assembled the bed within 20 mins. The bed is excellent. I would definitely recommend Bensons.
January 19, 2026
Reply from Bensons For Beds - York553
We're happy to hear that you received excellent customer service in our store. We appreciate your flexibility with rescheduling and that the delivery team was efficient. Thank you for recommending us!
I recently ordered mattresses from you…
I recently ordered mattresses from you and I am extremely pleased with my purchase. The mattresses are very comfortable, and the quality has exceeded my expectations. I am genuinely impressed and very satisfied with your product. I will certainly give priority to your products in the future and would highly recommend them. Thank you for providing such excellent quality.
January 16, 2026
Reply from Bensons For Beds - York553
We're happy to hear that you are extremely pleased with your recent mattress purchase. It's great to know that the comfort and quality exceeded your expectations. We appreciate your recommendation and thank you for your positive feedback.
Great help from in store to make our…
Great help from in store to make our decision, which we made later and bought online. Straight forward and easy process.
January 7, 2026
Reply from Bensons For Beds - York553
We're glad you enjoyed the help in our store and found our online process easy to use. Thank you for sharing your positive experience with us!
Definitely recommend
Great experience. Inshore was great, very knowledgeable and helpful in everyday (shoutout to James at the York branch). Regularly kept informed of updates. Drivers called me before delivery to tell me they we 40 mins away and we're really friendly and helpful when they arrived. Overall, couldn't recommend more. We're so happy with our experience and our purchase. Got a tv bed and new mattress, safe to say the best night sleep ive had in a long time
January 12, 2026
Reply from Bensons For Beds - York553
We're happy to hear that you had a great experience and that our team was knowledgeable and helpful. It's great to know that you were regularly kept informed of updates and that the delivery was friendly and helpful. Thank you for recommending us!
Reply from Bensons For Beds - York553
Thank you for your 5 stars Mr and Mrs Duck! We love hearing that our in‑store team brought the smiles!😄✨
Take care and see you again soon,
Megan at Customer Care
New bed and mattress
I called in to my local Bensons for beds in November as I was considering purchasing a new divan bed and mattress. The staff were welcoming and gave me the time to try out a range of beds. When I finally made up my mind the staff offered me some advice before completing my order. They were very knowledgeable. The delivery was on time and bed assembled without issue. My old mattress was taken for recycling which is one of the reasons I chose this company. Would highly recommend.
January 9, 2026
Reply from Bensons For Beds - York553
We’re thrilled to hear you had such a smooth experience from start to finish! Great to know our team’s advice and recycling service made a difference 💜 Thank you for your positive review - Lauryn at Customer Care
We are very happy with the new mattress…
We are very happy with the new mattress bought at the time of "Black Friday" deals. The quality is good and is exactly what we were looking for.
Certainly not impressed to see that the same item at the start of 2026 in the sales is over £200 cheaper! This has left us feeling disappointed with our purchase.
January 11, 2026
Reply from Bensons For Beds - York553
Thank you for sharing your feedback. We’re delighted to hear that you’re happy with the quality of your new mattress and that it’s exactly what you were looking for. However, we completely understand your disappointment in seeing the same item reduced further after your purchase.
Pricing can vary during different promotional periods, and while we aim to offer great value at all times, we appreciate how frustrating this can feel. Your comments have been shared with our team as we continually review our pricing and promotional policies.
Take care,
Megan at Customer Care
The patience of staff as my choices…
The patience of staff as my choices changed. The knowledge of staff as I navigate to the right bed for me.
January 2, 2026
Reply from Bensons For Beds - York553
We appreciate you taking the time to share your positive experience. We're glad to hear that our team was patient and knowledgeable as you found the right bed!
Looking forward to welcoming you back soon,
Megan at Customer Care
Purchase of a replacement mattress.e had previously purchased a new bed…
We had previously purchased a new bed and mattress and were very happy with the help and advice given. Therefore when we needed a new mattress for the spare room, we had no hesitation in going to Bensons to purchase this. The young lady Emma was more than helpful and was very informative and would recommend her and Bensons to anyone wanting a new bed.
January 5, 2026
Reply from Bensons For Beds - York553
Thank you for your feedback! We’re delighted Darrell provided helpful, pressure-free support and that your delivery was quick and convenient. Enjoy your new purchase,
Megan at Customer Care
Reply from Bensons For Beds - York553
Thank you for your feedback Carol! We’re delighted Phil provided great service and helpful advice. We’ll be sure to share your kind words with him,
Megan at Customer Care
Reply from Bensons For Beds - York553
Thank you for sharing! We’re thrilled to hear Emma made your experience so enjoyable Mr Rogan.
Until next time, take care,
Megan at Customer Care!
Amazing customer service
Angel was incredibly helpful in helping me and my partner get the right mattress and was endlessly patient as we went through the entire store and still couldn’t decide. There was fantastic choice and she gave perfect advice and made what could have been a very stressful process incredibly smooth and even enjoyable! Very excited for the mattress to be delivered and wonderful customer service.
December 31, 2025
Unprompted review
Reply from Bensons For Beds - York553
Thank you for your lovely feedback Beth! We’re so glad Angel made the process smooth and enjoyable. We’ll be sure to share your kind words with her!
Megan at Customer Care!
Emma was very helpful and guided us to…
Emma was very helpful and guided us to our purchase of bed, headboard and mattress. There is so much choice but the knowledge of Emma and listening to our needs we got there - patience of a saint! Thank you
January 1, 2026
Reply from Bensons For Beds - York553
We're happy to hear that you found the perfect bed, headboard, and mattress. We appreciate your kind words and are so glad that our team member's expertise and patience helped you navigate our wide selection.
Stewart - Team Bensons
Large selection of beds and the sales…
Large selection of beds and the sales assistant that dealt with us was not pushy at all. He allowed us to try all the beds we looked at and offered his advice on the beds we were looking at. Great price as well as they had 25% off.
December 30, 2025
Unprompted review
Reply from Bensons For Beds - York553
Thank you for your feedback Mrs Morrell! We’re so pleased you enjoyed browsing our wide selection and appreciated the helpful, non-pushy service. It’s great to hear you found the perfect bed at a fantastic price with our 25% off offer!
Sleep well,
Megan at Customer Care
Mattress purchase
Phil , our customer advisor was extremely helpful and gave a great deal ,hence the top review.
January 2, 2026
Reply from Bensons For Beds - York553
We’re so glad Phil was helpful and secured you a great deal – that’s top-notch service! Thank you for your positive review – Lauryn at Customer Care 💜
It a great place to buy a mattress…
It a great place to buy a mattress helpful staff never push you and very knowledgeable.
January 2, 2026
Reply from Bensons For Beds - York553
We're happy to hear that you found our staff helpful and knowledgeable, and that you felt no pressure during your mattress purchase. Thank you.
Reply from Bensons For Beds - York553
We appreciate you sharing your positive experience with our customer interaction and service. We are so glad you enjoyed it! Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - York553
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
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