Beresford Residential Reviews 

I have recently moved into a property on Old Kent Road through Beresford Residential letting agents in Camberwell and have been living here for 2 months now. Our property manager Karina has made the move a breeze and I am constantly impressed by the efficiency of her assistance. Thank you!

As a landlord I have been using Beresford for several years to manage my small property portfolio. I am very happy with the smooth and efficient service they provide, especially to Karina Selway who provides a prompt and personal service in relation the the myriad issues that arise and need dealing with. Cosmo

I've been renting a property in SE15 from Beresford letting agents in Camberwell, London for over 12 months now and I am still very impressed with the service. Karina, our property manager has been constantly delivering an exceptional & thoughtful service throughout the year. I am really satisfied with having Beresford Residential Camberwell as our letting agency. 5 stars all round.

Rented with Beresford Residential for over 18 months, would not recommend. After our original Property Manager went on maternity leave, we were never given another named contact. Very slow to renew contract and even slower to settle check out after tenancy end. Would go for a bigger name agent in the future where they are more professional.

Renting a new property in Tulse Hill from Beresford letting agents in Brixton, London recently has been an enjoyable experience in contrast to some of my experiences in the past. The communication exchange has been thoughtful and considerate. Brinetta has demonstrated tremendous professionalism. I am really satisfied with that.

My experience with this company has been the worst experience I have dealing with any business (this was in their brixton office)
I made an offer for a property and paid a holding deposit. After the contract was signed and the payment was done they changed the terms of the agreement (the length of the tenancy) and this new arrangement was not suitable for me but for months they refused to accept this and told me they are not going to refund me. It was amazing to me how they could do such a thing and I Contacted their other branches and made my case as the Brixton branch was not being helpful. At the end I sent them the emails I had from them and showed them I am in the right and after months they agreed to pay me back my holding deposit. I sent them my bank details and they said that I will receive a refund in 7 working days. as of writing of this review it has been 15 days (10 working days) and I am yet to receive my money.
The experience I had with this company brought me so much anxiety and stress that I started meditation to cope.

Renting in 2019 - Camberwell

Were very slow to get the contract sorted for a tenancy and then sent us to the wrong office on the move-in date. In general they also miscommunicated a lot, for example in the tenancy of 4 people, they would tell one of us that they had called the other when they hadn't.

Would not recommend and would also avoid properties marketed by this company as a tenant

Worst experience renting here, first and last time!
We rented a property to find out it was infested with red ants, didn’t get moved so if renting secker house the whole block is full of them and extremely uncomfortable to live with. (They crawl all over your body)
Customer service wise I felt they didn’t care much especially the branch manager Maurice Applewhaite and was very hard to talk too.
NEVER will we rent from this Agency.

Paris forte showed me a property on Thursday , June,18.
She was very friendly , organising a mutual agreeable viewing time.

Paris enabled me to view the house at my own pace.
Very quickly, she liaised with her team to bring about a strong tenancy application on my behalf. She was in regular contact, keeping me abreast of all developments.

She handled my questions about the property with diligence and supported me throughout to make positive decisions. She did not rush or pressure me and helped me to understand my individual needs.

The whole experience was very good and judging by this interaction with paris and her team, Beresford residential is person centred as well as business minded. This is so important and what customers really want and need.

Paris is a credit to the business and a talented property consultant. I will definitely come back to this branch for property in the future. Thanks again.

Britney showed me a property on Saturday, March 21.
She was very friendly and action based on the phone , organising a mutual agreeable viewing time.

On arriving to the property, I was late and, very kindly and charmingly, she waited for me despite a 20 minute delay.
Britney enabled me to view the flat at my own pace and enabled open dialogue with the former tenant which was invaluable.
Very quickly, she liaised with her team to bring about a strong tenancy application on my behalf. She was in regular contact, keeping me abreast of all developments.

She handled my questions about the property with diligence and supported me throughout to make positive decisions. She did not rush or pressure me and helped me to understand my individual needs as a teacher living and working in the local community.

Unfortunately, due to a personal change in circumstances, I was not able able to take on the property which was most disappointing.

Despite this, she was very personable and understanding and brought things to a positive end. I am very grateful to her and could not ask for better listening and response skills.

The whole experience created a very positive impression of the letting market, and judging by this interaction with Britney and her team, Beresford residential is person centred as well as business minded. This is so important and what customers really want and need.

Britney is a credit to the business and a talented property consultant. I will definitely come back to this branch for property in the future. Thanks again.

George Anyiwo showed me a property on Saturday, January 4.
He was extremely charming, friendly, helpful and informative.
I'd met other property executives but George's manner made me keen to work with him in achieving my goal.
He explained the process involved in tabling a rental bid, even drove me to the office to speed up the process of getting my offer in.
Before, during and after the viewing and placing my interest, George was in regular contact, keeping me informed. And I'm delighted to say he confirmed on the Monday morning I'd got the flat. He is a credit to the business and I've no hesitation in recommending him to anyone else who is looking at the property market.

Rented a property for 2 years and not once did we have a reason to complain. Problems are dealt with in a timely and professional manner. Thank you for a pleasant experience. Will definitely like to use them again.

Booked an inspection for a place which looked like it was either on the first or second floor based off the photos. Upon arrival, showed us down to the basement apartment... Completely different property!

I don't know how these guys are still in business.

Do not recommend for renting!!
We have just started a tenancy with Beresford Residential and within 3 days it was clear that in the property the mattress was in a horrific state, light bulbs were not working and the property was a mess despite there being a " professional clean " requirement in the tenancy agreement. In response to this we just got a single line email saying " get a mattress topper". The emails we have recieved from them have ranged from unprofessional to literally unreadable. A direct copy and pasted quote from one email from their property consultant:
"let me find out some info regarding if you wish to have a matress if not and its not stated then and am just saying you may have to propvide a matress that suites your standered".
Just make sure when agreeing the tenancy contract it is water tight and almost over the top as they are very unprofessional and difficult to deal with.

Iain and the team were brilliant throughout. Very knowledgeable about the local market, regular updates and great communications. Also secured a new vendor very quickly after original sale fell through. Much better service than what I experienced from one of the larger (and more expensive) agents in the region. Would definitely recommend.

We worked with Elizabeth who worked into the late evening to ensure we were in the best position to have our offer accepted. Absolutely above and beyond the call of duty, and we cant wait to move into our new home!!

The agent who showed us the rental property (DP) was responsive, helpful and pleasant to deal with. The agents who dealt with the contracts etc were pretty terrible; They made a lot of mistakes and typos in all the paperwork, weren't particularly helpful to deal with, and forgot to send us all the completed paperwork once we'd moved in.

They may be OK for buying and selling, but not good for renting. They are officious and cold, even after being a good tenant for many years, who never missed a payment. No loyalty or appreciation from them, in fact they seem to look down on tenants (you are merely a cash cow to them). When your tenancy comes to an end don't expect any kind of concern or help on their part. Also, you will have to let them inspect the property every few months and they will come in with their own keys if you are out. Then there are all the 'administration' fees, for EVERYTHING. Awful experience.

Beresford Residential were very helpful in selling our flat in Streatham. A possible buyer was found in a short period of time
and there were problems regarding planning permissions and other legal issues but Beresford Residential did all they could to keep both parties informed. Phone call and e mails were dealt with promptly
and in a patient and courteous manner. The sale process did take longer than expected but this was due to solicitors being busy in other matters.. Jerome Jackson the manager handled the sale personally and did all he could to achieve a sale in the most helpful manner. Gopi Ramani 21 Dec 2018