Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team k... See more
Company replied
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent fo... See more
Company replied
I can’t thank Beresfords enough for helping me find a lovely home to rent. The whole process was made so easy, and the team was always available whenever I needed support. A special shout out to... See more
Company replied
Company details
Information provided by various external sources
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Contact info
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, United Kingdom
- www.beresfords.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Extremely Professional
A very well conducted and extremely professional, prompt, polite and pleasurable experience from all members of the team at Beresfords Billericay.
Genuinely good honest and extremely helpful people
and a pleasure to do business with.
November 27, 2025
Unprompted review
Reply from Beresfords
Hi Kevin
Thank you for providing your feedback. I was pleased to read that you have found our staff in Billericay to be professional and helpful during your recent experience of working with them. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Adam was a very important manager in…
Adam was a very important manager in the process, always very helpful, concerned about customers, punctual in visualisation, always very frank in information, always valuing the quality of the service, always keeping us informed about all phases of the rental process.
Undoubtedly the best agency to deal with, helped us in all aspects to ensure excellence.
December 5, 2025
Unprompted review
Reply from Beresfords
Hi Irineu
Thank you for your recent review. It's great that Adam and our lettings team in Brentwood have provided you with an efficient and informative service. I know the whole team will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Debby was extremely helpful
Debby was extremely helpful, I first enquired in September, Debby called and asked what we were looking for and took our details and was in contact when there was suitable properties, once we had found 2 to view, meeting Debby there she was helpful, answered all our questions and been supportive throughout the whole process answering any questions or queries we had
I’m so happy to have been in contact with Debby she has made the whole process easy, she is super knowledgeable and willing to help.
Christine who also help with questions and the references for us was extremely helpful
Such a great company to work with
November 11, 2025
Unprompted review
Reply from Beresfords
Hi Kirsty
Thank you so much for posting your detailed review. It's great that you have had a positive experience whilst working with Debby and the lettings team in Braintree. Debby works hard to provide the best possible service to her customers, so feedback such as yours is always great to hear, and I know she will appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Debby was extremely helpful
Debby was extremely helpful, I first enquired in September, Debby called and asked what we were looking for and took our details and was in contact when there was suitable properties, once we had found 2 to view, meeting Debby there she was helpful, answered all our questions and been supportive throughout the whole process answering any questions or queries we had
I’m so happy to have been in contact with Debby she has made the whole process easy, she is super knowledgeable and willing to help.
November 11, 2025
Unprompted review
Reply from Beresfords
Hi Tony
Thank you for providing us with your detailed feedback. Its great that over the recent months you have formed a great working relationship with Debby, and she has been efficient and knowledgeable throughout, whilst assisting you with your search for a suitable property. She is a real asset to our business and I know she will be extremely grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Phoebe is a star!
Phoebe was my link at Beresfords through my sale and she went above and beyond to ensure I was supported every step of the way. The process, due to solicitors, was far from smooth sailing, but Phoebe went above and beyond to ensure the safe completion of my purchase. I can’t express enough how throughout a stressful few months, Phoebe ensured constant communication and reassurance, far beyond her job description. Thank you Phoebe, I couldn’t have managed the process without your guidance, expertise and professionalism.
November 11, 2025
Unprompted review
Reply from Beresfords
Many thanks Emma for the great review for Phoebe who is based at our Chelmsford office. Phoebe is dedicated to providing the best possible customer care and will do everything within her power to ensure a tranaction goes through to exchange and completion, guiding and supporting throughout the journey. She will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
Continued Support
Thanks for your continued support!
Takes the stress away!
December 2, 2025
Unprompted review
Reply from Beresfords
Hi Alex
Thank you for providing your feedback and 5-star review, which is much appreciated.
Steven Bond
Managing Director - Residential Lettings
Exceptional service
Everyone in beresfords has been incredibly helpful, efficient, time-effective, competent and proactive. This is service of the highest of standards with regards to all aspects of property management, as far as I am
Concerned. Can not recommend highly enough
December 1, 2025
Unprompted review
Reply from Beresfords
Thank you for posting your recent review. It was great to read that you have found our staff to be helpful and efficient during your recent dealings with them, but especially within our property management team who have clearly been assisting you in a proactive and timely manner. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Review of Beresfords
Our experience has been great because the contact person has been approachable and very responsive. We appreciate how quickly he addresses questions and how straightforward he makes the processes. Overall, the company excels in customer service, clear communication, and maintaining a positive relationship with tenants.
November 20, 2025
Unprompted review
Reply from Beresfords
Hi Abdulazeez
Thank you for your recent feedback. I was pleased to read that you have found the service provided by our staff to be both professional and informative throughout your recent dealings with us. Providing great customer service is a top priority, so it is always pleasing to receive feedback such as yours and we look forward to continuing our working relationship with you in the future.
Steven Bond
Managing Director - Residential Lettings
The gentleman was very professional
The gentleman was very professional, polite and quite. You could not even tell he was here.
November 12, 2025
Unprompted review
Reply from Beresfords
Hi Maxine
Thank you for posting your recent feedback. Its great that you have been happy with the service provided to you and that you found our staff to be polite and professional throughout. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Excellent
Rental renewal due and Lauren contacted us in plenty of time. New terms agreed in a couple of days. Whole process was nice and easy.
Thanks Lauren. Appreciate your excellent assistance in this process and all settled for another year.
October 8, 2025
Unprompted review
Reply from Beresfords
Hi Deborah
Thank you so much for your recent feedback. It's great that you found the process of your renewal easy and straightforward and that Lauren was efficient in assisting you with this matter. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
5* Service & Advice
Today, I had the pleasure of welcoming Farran Deal to my home for a sales valuation.
Farran showed professionalism, which was backed by her knowledge of the market.
After the appointment I was left feeling confident and reassured.
Thank you Farran.
Keep up the good work.
November 25, 2025
Unprompted review
Reply from Beresfords
Many thanks Tracey for sharing your recent experience regarding the valuation carried out by Farran from our Harold Wood office. Farran is professional in her approach and will tailor a marketing strategy to generate maximum interest, based on her comprehensive knowledge of the local area. She will appreciate your 5 star award and kind comments, and look forward to assisting you again soon.
Alison Horsley, Customer Service Manager
Lovely team
Beresfords managed our last rental. They were helpful, with clear, prompt communication, and responded to our queries and any issues. Special mention to the manager Adam Johnson who was very kind and efficient and went out of his way to help us.
September 30, 2025
Unprompted review
Reply from Beresfords
Hi Theresa
Thank you for your recent review. It's great that Adam and his lettings team in Brentwood have been able to assist you efficiently throughout your recent rental process, keeping you well informed and answering your queries. I know they will all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren has always been incredibly…
Lauren has always been incredibly accommodating and professional. She responds to my emails promptly and makes sure any issues are dealt with quickly and efficiently. Her friendly approach and reliability have made issues smoother and stress free. Highly appreciated!
November 14, 2025
Unprompted review
Reply from Beresfords
Hi Sam,
Thanks so much for posting your recent review. It was great to read that Lauren has been helpful and informative during your recent dealings with her, which has made the whole process less stressful for you. I know she will appreciate your kind words and we thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Great experience
Great experience, responsive staff, issues resolved quickly, good communication.
November 19, 2025
Unprompted review
Reply from Beresfords
HI Helen
Thank you so much for posting your feedback. I am pleased that you have been happy with the service you have received from our staff and any issues you had were resolved quickly and efficiently. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Had without doubt the best treatment…
Had without doubt the best treatment regards the housing rental team always willing to go that extra mile to help always kind and considerate to your every need
November 19, 2025
Unprompted review
Reply from Beresfords
Hi Michael
Thanks so much for posting your review. It's great that you have been happy with the service you received during throughout your recent rental process. We invest heavily in staff training to ensure our teams are well equipped to provide the best service possible, so feedback such as yours is always appreciated.
Steven Bond
Managing Director - Residential Lettings
We was against time to find and move…
We was against time to find and move into a rental property due to selling our own property, Beresfords were extremely efficient in making this happen. Thankyou
November 18, 2025
Unprompted review
Reply from Beresfords
Hi Tommy
Many thanks for posting your feedback. I am pleased that our lettings team have been able to assist you efficiently in finding a suitable property to rent in a short period of time. We wish you every happiness in your new home and all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Brilliant Support Throughout
We’ve had a great experience dealing with Lauren. She was friendly, patient, and really clear when explaining the changes to our tenancy. She made the whole process simple and stress-free, and her communication has been excellent throughout.
November 17, 2025
Unprompted review
Reply from Beresfords
Hi Emma
Thank you for your recent feedback. I am pleased that you have been happy with the service provided by Lauren during your recent tenancy and that she explained everything clearly for you, to ensure everything ran as smoothly as possible for you.
I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
My experience with with the agents…
My experience with with the agents hasn’t been too great as I have had some who have treated you like shit but with Lauren she’s very prompt and very good at communication.
November 17, 2025
Unprompted review
Reply from Beresfords
Hi Shaz
Thank you for your recent review. I was sorry to hear that your experience of working with other agents has not been a positive one, so it is great to know that you have been happy with the service by Lauren and she has maintained good communication with you throughout. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
I have 5 properties in Brentwood
I have 5 properties in Brentwood
Moved to Beresfords from another Letting Agent
There services has been fantastic
Wish i had moved to them years ago
November 15, 2025
Unprompted review
Reply from Beresfords
Hi John
Thank you for your recent review. It's great to hear that you are much happier working with our lettings team in Brentwood since moving away from your previous agent and that you are impressed with the service you are receiving.
We all very much appreciate your 5-star rating and look forward to continuing our working relationship with you over the years to come.
Steven Bond
Managing Director - Residential Lettings
Best management
I've been tenant in a Beresfords managed property from more than 6 years now, I can say that the company is one of the best on the market!
I want to thank especially to Lauren Mobsby, which is a Senior Renewals Coordinator. She is always ready to help and answer all my questions! Thank you for the hard work!
November 12, 2025
Unprompted review
Reply from Beresfords
Hi Alex
Thank you for your recent feedback. It's great that we have been working with you for a number of years and that you are happy with the service you receive, but especially from Lauren in our renewals department who is always on hand to answer any queries or questions you may have. We look forward to continuing to work with you for many years to come.
Steven Bond
Managing Director - Residential Lettings
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