Beresfords Reviews 

1,174
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the entire team for being exceptionally helpful, professional, and friendly while guiding them through the property process. Reviewers also deeply appreciate the prompt communication, detailed guidance, and smooth support provided by staff members at every single step. Many people emphasize how easy and stress-free the overall journey was when dealing with the attentive local agency staff. Some reviewers were not happy with the communication, specifically mentioning occasional delays and very slow responses from staff members. A few consumers also noted frustrating experiences regarding unhelpful interactions, poor information handling, and a noticeable lack of urgency.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are always... See more

Service

Reviewers mention positive feedback about service, noting that the overall journey is very easy with... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff members for being helpful,... See more

Response time

Users describe positive interactions with response time, highlighting consistently fast and prompt replies to... See more

User experience

Clients share positive opinions on user experience, highlighting smooth and professional interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... See more

Company replied

Rated 5 out of 5 stars

Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team k... See more

Company replied

Rated 5 out of 5 stars

The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent fo... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Beresfords enough for helping me find a lovely home to rent. The whole process was made so easy, and the team was always available whenever I needed support. A special shout out to... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,174)

243 reviews in the last 12 months

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Rated 5 out of 5 stars

Her communication skill is perfect

Her communication skill is perfect, she responded promptly to my emails and addressed my concerns.

April 15, 2026
Unprompted review
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Reply from Beresfords

Hi Olu
Thank you so much for your review. We very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Chris was very helpful.

Chris was very helpful throughout the process. He secured a tenant quickly with a good rental income.
Nothing was too much trouble and I would recommend him to anyone looking for a letting agent.
Thank you, Beresfords.

April 13, 2026
Unprompted review
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Reply from Beresfords

Hi Gillian
Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Calls always answered quickly and…

Calls always answered quickly and direct to the person you need to speak to. Also very knowledgeable and prepared to pass on best advice

May 1, 2026
Unprompted review
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Reply from Beresfords

Hi Peter
Thank you for posting your recent review. It's great that you have found our staff to be helpful and knowledgeable during your recent dealings with our Brentwood lettings department. I know the whole team will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Jazmin has always provided us with…

Jazmin has always provided us with sufficient notice of any up and coming inspections and has always tried to accommodate alternative dates if required.
A professional service is always provided.
Thank you

May 1, 2026
Unprompted review
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Reply from Beresfords

Hi Nicholas
Thank you so much for providing us with your recent feedback. I was pleased to read that you have been consistently happy with the service you receive from Jazmin regarding inspections at your property. It is great to know you are provided with sufficient notice prior to her visit and that you find her to be professional throughout whilst attending your property.
I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Debby and her A Team!

As usual Debby and her team gave us a first class service in finding a new tenant. We have been with Beresfords for some years now and would not think of changing. Peace of mind and good advice is what we get.
Thanks again Debby,Archie and the A Team!

April 25, 2026
Unprompted review
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Reply from Beresfords

Hi Susan
Thank you for posting your recent review. It was great to read that you feel the service you received from Debby and her lettings team in Braintree is always 'first class' and you have been working with us for some considerable time now. We hope to continue working with you for many more years to come and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient. Beresfords’s Lettings department allows complete peace of mind !

March 3, 2026
Unprompted review
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Reply from Beresfords

Hi Anne
Thank you so much for posting your review. We all very much appreciate your kind words and 5-star rating and hope to work with you again in the future.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Good customer relationship and all the…

Good customer relationship and all the teams are great in the work which we really appreciate all the efforts through the process

Chris and Ella xx

April 30, 2026
Unprompted review
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Reply from Beresfords

Hi Samuel,
Thank you for providing us with your recent feedback. We all appreciate your kind words and 5-star rating and look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Very Fast and polite responses.

Very Fast and polite responses.

April 28, 2026
Unprompted review
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Reply from Beresfords

Hi Christina
Thank you so much for your kind words and 5-star rating regarding our lettings team in Billericay. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Professional service given from Jazmin

Professional service given from Jazmin. Emails answered promptly and courteously

April 28, 2026
Unprompted review
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Reply from Beresfords

Hi Michelle
Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Great service

Dealing with Lauren and beresfords through a difficult personal situation and they have been a pleasure very professional and helpful when needed thankyou

April 27, 2026
Unprompted review
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Reply from Beresfords

Hi Charlie
Thank you for posting your recent review. I was pleased to read that Lauren was able to assist you through a difficult period in a professional and helpful manner. I know she will be very grateful for your kind words and 5-star rating and we wish you all the best for the future.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Fantastic service!!

Abbie was fantastic on her house inspection today. She was prompt on time and very professional. Thank you Abbie look forward to dealing with you again in the future!

April 24, 2026
Unprompted review
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Reply from Beresfords

Thank you for providing us with your recent review. I am pleased that Abbie was prompt and efficient during her recent inspection at your property and that you have no hesitation in working with her again in the future. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Efficient and helpful

Jazmin was efficient and helpful in dealing with various checkout and maintenance issues leading up to the arrival of a new Tennant. She responded quickly to my various questions and kept me informed of progress.

April 22, 2026
Unprompted review
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Reply from Beresfords

Hi Paul,
Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service provided by Jazmin during your recent checkout and maintenance issues prior to the arrival of a new tenant. It was great to hear that she was efficient in her responses to your queries, keeping you well informed of progress throughout. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

5 Star Service

There are many estate agents in Upminster, therefore competition is fierce. As a vendor, I initially chose another agent because they were cheaper — but it quickly became obvious that it doesn't come down to cost. The difference in service when I moved over to Beresfords was apparent in so many ways and I only wish I had gone with Charlotte from the very beginning.

Charlotte Micallef, the Senior Branch Manager, is the heart and drive of the office. She is everything you would want in an estate agent — honest, knowledgeable, trustworthy, kind and incredibly hardworking. She genuinely cared about getting the best outcome for me and guided me through the entire process with confidence and clarity.

What really sets this office apart from others is the team behind her. They are an absolute dream team. Whether it was James, Josh or Sharon, everyone worked together seamlessly and always knew exactly what was going on with my sale. They are proactive, constantly communicating, and always on hand to help — even if they were busy, they would always call back. Nothing was ever too much trouble and you could really feel that they were all working together to get the best outcome for me.

You can truly tell they are like a little family — the teamwork, support and communication between them is second to none, and that reflects in the service they provide.

Some standouts for me are:

The way they target the market audience, their marketing strategy knows no bounds and like I said the whole team were invested and committed.

Once onboard, they send you an online portal to upload all important documents and information regarding your sale so its there ready to go once the property has been sold. They also have a panel of solicitors that they use and coming from a legal background I was sceptical. However, having done my research, the legal team on their panel not only came out more cost effective, they operate on a no completion no fee basis and not all law firms offer this.

Charlotte viewed the property and brought it back to life. The photos looked stunning and the brochure and description was very professional.

Once the sale goes through, they have a progression team which is so helpful for the vendor and buyer to help push things through as quickly and effectively as possible.

I knew, for me, it was the right decision but just to satisfy my curiosity, one last thing I did was to go on Rightmove and check the stats on how the agents were doing in the area and Beresfords came on top.

So if you are thinking of selling in Upminster, don’t make the mistake I did — go straight to Beresfords and ask for Charlotte Micallef. You will be in the best possible hands.

April 21, 2026
Unprompted review
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Reply from Beresfords

Many thanks for posting your detailed review for Charlotte and her team at our Upminster office, market leaders in their area. You will have been in very safe hands as Charlotte is proactive in her approach and her team will follow her lead. She will tailor a marketing strategy to generate maximum interest and price and once a sale is secured, it will be progressed effectively to ensure the sale goes through as smoothly as possible. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Director

Rated 5 out of 5 stars

Charlotte And Her Team In Upminster Are One Of A Kind

I cannot recommend Beresfords in Upminster highly enough. As a vendor, I initially chose another agent because they were cheaper — but it quickly became clear that you truly do get what you pay for. The difference in service when I moved over to Beresfords was night and day, and I only wish I had gone with Charlotte from the very beginning.

Charlotte Micallef, the Senior Branch Manager, is the heart and drive of the office. She is everything you would want in an estate agent — honest, knowledgeable, trustworthy, kind and incredibly hardworking. She genuinely cared about getting the best outcome for me and guided me through the entire process with confidence and clarity.

What really sets this office apart is the team behind her. They are an absolute dream team. Whether it was James, Josh or Sharon, everyone worked together seamlessly and always knew exactly what was going on with my sale. They are proactive, constantly communicating, and always on hand to help — even if they were busy, they would always call back. Nothing was ever too much trouble and you could really feel that they were all working together to get the best result for me.

You can truly tell they are like a little family — the teamwork, support and communication between them is second to none, and that reflects in the service they provide.

If you are thinking of selling in Upminster, don’t make the mistake I did — go straight to Beresfords and ask for Charlotte Micallef. You will be in the best possible hands.

April 21, 2026
Unprompted review
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Reply from Beresfords

Many thanks Andrew for the fantastic review for Charlotte and her team at our Upminster office. Charlotte is dedicated to providing the best possible customer care and leads by example, guiding and supporting throughout a transaction. She is driven and tenacious and will ensure her team remain in regular contact, from the first point of contact, through to exchange and completion. You will have been in very safe hands as your sale progressed! We really appreciate you sharing your experience and thank you for your 5 star award and kind recommendation. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.

Rated 5 out of 5 stars

Rental Property

Excellant communication.
Advice is clear.
Always a quick response.
Ross Young at Beresfords is polite, knowledgeable and always helpful.

April 17, 2026
Unprompted review
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Reply from Beresfords

Thank you for providing your recent feedback regarding Ross in our renewals department. I know he will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Barbara was very polite,friendly and professional.

Barbara was very polite, professional and friendly, the inspection was carried out quickly and any queries I had, were answered and put my mind at ease.
A very positive experience, Thank you.
Kind regards
Paul

April 20, 2026
Unprompted review
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Reply from Beresfords

Hi Paul
Thank you for your recent feedback. It was great to read that Barbara in our Dunmow lettings department was professional and friendly whilst carrying out her inspection at your property, and that you found the experience to be a positive one. I know Barbara will be grateful for your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Eleanor is amazing!

I cannot even begin to put into words how amazing Eleanor has been from the Braintree branch! We had a very short and stressful timescale to find a buyer to be able to reserve our dream home and the support and work Eleanor put in was honestly amazing! We could not of done it without her and we are so thankful to of had her by our side the whole way through. An absolute angel for dealing with our stress and deadlines, we cannot recommend her enough and we wouldn’t go anywhere else in the future. ❤️

April 17, 2026
Unprompted review
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Reply from Beresfords

Many thanks Jess for your fantastic feedback for Eleanor from our Braintree branch. Eleanor is tenacious in her approach and will do all possible to match people to suitable property. Once a sale is secured, she will work proactively, guiding and supporting through to exchange and completion, keeping all relevant parties regularly updated. She will appreciate your 5 star award and kind recommendation. We wish you many happy years in your new home.
Alison Horsley, Customer Service Director.

Rated 5 out of 5 stars

Taylor she was lovely person and very…

Taylor she was lovely person and very helpful asked questions about the property great job

April 20, 2026
Unprompted review
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Reply from Beresfords

Hi Anum
Thank you for posting your recent feedback. I know that Taylor in our lettings department at Upminster will be extremely grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Chris,Ella and Taylor were great and…

Chris,Ella and Taylor were great and extremely helpful during our move.The whole process was smooth and very professional.They kept us informed throughout the process.

April 18, 2026
Unprompted review
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Reply from Beresfords

Hi Muhammad,
Thank you for posting your recent review. I am pleased that you have found our lettings team in Upminster to be helpful and informative throughout the process of your move. I know they will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. The team were responsive, helpful, and kept everything moving smoothly throughout the process. Communication was clear and timely, and any questions I had were dealt with quickly. The move-in process was straightforward, and everything was well organised. Would definitely recommend.

April 17, 2026
Unprompted review
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Reply from Beresfords

Hi Sam
Thank you so much for your positive review. It is always great to read that our clients have had a smooth and efficient service throughout the move in process and it is great that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating and wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings

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