bes.co.uk Reviews 

Fantastic customer services tonight from Tracy, really impressed with her people skills and friendly personality. Had issue with a part that I ordered and being a Friday evening, Tracy went out of her way to find a solution so I wasn’t left waiting until Monday morning. Much appreciated and will be using company again when needed.

On 07/12/2025 I ordered 15mm Tectite straight couplings and also elbows. I received the straights but not the elbows. They were to follow. I had not heard from bes by 15/12/2025 so I phoned them.I was told I would receive the elbows the following week.
I'm still waiting, again, no communication from bes.
Has this company changed hands?
They need to re-establish good customer service.
I have asked for a refund, and will no longer be a customer.

Fantastic customer service from Sean this evening; replied to my order issue at 8:30pm on a Friday evening with really helpful advice and support; very much appreciated. A great asset to the BES brand!

Ordered a pipe insulation and pipe duct, for delivery on 16th. Nothing had arrived on 16th, next day 17th only one part arrived the pipe insulation. Now is 18th and the tracking number has no update for the second item. Why on Earth would it be delivered in 2 parts and not the same day, its absolutely inconvenient and stupid. Leaving for holiday tomorrow evening and cant finish the job, I surely wont use this company again or recommend.

Initially struggled with a website fault but this was resolved. I have purchased from BES for some years. Delivery is always sent out for next day delivery. Large stocks, competitive prices on most items.

I contacted bes regarding a manometer they Kane 3200
I made sure they knew exactly what I wanted it for their staff told me yes it was i went ahead and bought it
First time I used it I found out it didn't do the job I wanted it to do
Just in case it had a fault I sent it brace to Kane who told me it wouldn't do the job I needed it to do
Let by /tightness test/operating pressures
I got back to bes spoke to a person called Tracy
who was the most rudest person I have ever spoken to
I would tell people not to buy anything off this company as they don't know what they are selling
I am now left with a tool which is no good for my trade

I have been so patient, I ordered and paid for our product in August. At no point was I made aware my order was a back order. It was in stock. I called every few weeks. Out of stock and due in. Even lost order, new system. It is now November and our leak has been costly whilst waiting.
Calling today, I was informed the product cost has been refunded and the order cancelled.
On the 29th October, my last call before today I was informed it was going to be two weeks. Then suddenly a week later cancelled. No call,No contact, No apology.. You were recommended to us by our plumber. He is shocked. You may have a new system, I am informed, I have been more than patient on contacting you. BUT! What a bad service. Customer service so poor. Not the staffs fault. Money paid in August and months later cancelled and refund. Without so much of an attempt to rectify this.

I urgently needed TracPipe in order to re-route the gas in my property. Ordered at 7:30PM on 10/11 (opted for Next Day delivery, before 10:30AM) and surely everything was delivered by 9:30AM. BES know a thing or two about logistics.

As I was unsure about what I would exactly need when I placed my order, I had ordered a few items that ended up being superfluous. A quick call to customer service and the return was arranged in no time, with the refund following suit.

As an added bonus the TracPipe was on sale just as I needed it.

Website is buggy.

Invoices issued have incorrect details and they are unhelpful/unwilling to resolve and so no VAT can be reclaimed.

Chris Ward was unable to help.

FANTASTIC, CAN'T BELIEVE IT, SAVED THE DAY!

There was a leak in a flat we rent out. It turned out to be a PEV (Pressure Equalising Valve) under the bath. This was a live leak that needed dealing with right away, so I really needed to be able to go into a shop and buy a PEV over the counter, but it's a relatively osbcure part, so that wasn't possible.
BES's timescales were as good as that: I placed the order at 8:30pm of an evening and it turned up at 10am the following morning just as I was ready to go to the flat to install it. Unbelievable. A Godsend. Perfect. They saved the day!

The only odd thing: And this is due to the supplier, not BES: The valve didn't have any fibre washers (or washers of any sort) with it to help it seal: I had to go out and get some. Seems odd. It was order 1075803 for item 16711 Water Pressure Equalising Valve.

Customer service is fantastic! Beth is always very helpful and fast to respond. Great company to work with.

Been using BES for over 10 years now. Nothing is ever a problem 10/10

We get all our Trade equipment for Domestic and Commercial and nearly all competitive prices. I have had to shop elsewhere for stuff we would use a lot of recently though. Everyone seems to be feeling the pinch.

Prices are good however delivery is slow and customer service is poor. I ordered a number of items that included 2-off 12mm pipe clamps. I then placed a 2nd order for 2 more clamps to finish my project. The clamps came in a different size. I reported back that I needed 2 clamps the same size as previous and sent photos of the difference. They claimed that the 2 clamps that were different were not supplied by them. Basically calling me a liar.

Great customer service from Bethan. Quick response to my emails and follow up on my enquiry

I couldn’t be happier with the service I received from Megan! She has been professional, friendly, and incredibly helpful.

Megan took the time to listen to my needs, explain everything clearly, and guide me through every step of the process. Communication was excellent — I was kept updated throughout, and any questions I had were answered quickly and thoroughly.

What really stood out was Megan's genuine care for customer satisfaction. Nothing ever felt too much trouble, and I always felt like a valued customer rather than just another job.

I would highly recommend BES services to anyone looking for a company that combines expert knowledge, outstanding communication, and a truly personal touch.

Thank you so much to the whole team for making the experience smooth and stress-free — I’ll definitely be coming back and recommending you to friends and family!

BES are a great company, I would like to draw attention to Beth Crickmore who works in sales. Beth is super knowledgeable about all the products BES sell and she always try’s her best to help out. She really is a credit to the company.

BES are always great and very helpful, and Beth in particular has fantastic customer service and is very helpful :).

I had the pleasure of receiving help from Beth Crickmore today with an urgent quote. She was incredibly patient and helpful, which made my experience with BES excellent. On top of that, her positive attitude turned what could have been a stressful situation into a 10/10 customer service experience. Will be going back to BES in the future.

I contacted BES yesterday for a quote for an urgent item needed today, as quick as a flash Beth replied with quote & Lead Time.
PO raised and submitted and another email from Beth confirmed items would be despatched for next day delivery.
Absolutely delighted with the service from Beth and I’ll return with future orders

Very helpful, needed copy invoices Beth emailed them straight over.