Bestheathrowmeetandgreetparking Reviews 

We left our car(BMW) in a pristine condition at end of June 2026 and we got back a week later we saw upon collection a huge scratch on rear door on drivers side. Their driver denied all knowledge , then suggested it was there before , finally told us to email the above , which we did .
Their response , from a person called Sam was that we had to prove with photos that our car didn’t have the scratch before… although their driver inspected the car upon collection, and we , ignorant we didn’t think to ask for a receipt to acknowledge the car was in perfect condition ,nor recorded the mileage …our beautiful car was scratched , covered and dust beyond recognition and had a lot of the petrol gone …
So disheartening that these people treat our property like dirt knowing fully well that Nobody can do anything to them … apart of bad reviews …

Absolutely terrible! They used my vehicle without my consent when I was away and managed to get a penalty notice for parking it on the pavement on the street! They didn't disclose the PNC and just took the notice of the window and returned my vehicle. Completely untrustworthy company. Do not trust these people with your vehicle. Pay a little more and actually get a decent and trustworthy service.

This is not a meet and greet service at all and you should not be calling yourselves so. No clear instructions where to drop the car, no clear instructions where to collect the car from. We waited over 45 mins for our car to be delivered to us. There is no office of them at T5. The staff are rude. I wouldn’t give a start and would certainly not recommend. Also, you have to pay the entry ticked for the short stay car park as well as for the exit. Stay away!

DO NOT USE ! car was returned with nearly 100 miles added to the clock, un professional staff, waited ages for my car to be returned, poor communication.

Appalling service from this company: 25 minute wait at drop off making my check-in stressful and then a 51 minute wait at pick up. Hopeless, do not use, you can use park and ride for half the price and twice the speed. I will never use this company again.

Would be 0 but can’t select nothing. Public warning — do NOT use “Best Heathrow Parking” meet & greet services booked through Compare Parking. My car was returned with significant damage and the experience afterwards has been appalling. Customer service was virtually non-existent, communication ignored for weeks, and it has taken over 2 months of chasing to finally get them to agree a settlement so I could get it fixed.

The reviews on their website are clearly not a true reflection of the service. Completely unprofessional and stressful from start to finish. Learnt my lesson the hard way and sharing this so nobody else gets caught out by these cowboys.

This company called me 3 times on the way to the airport as I was on the M4 hassling me about my arrival time. I arrived at the exact time I had booked for. Upon my return. My car was not there. I called them. Waited 25 minutes. Why did they need my flight arrival time if they couldn't be bothered to look it up. However, worst of all, in addition to additional charges of £16 car parking fee you have to pay there, they added 55 MILES TO MY CAR WHILST I WAS AWAY which they couldn't account for. WILL NOT USE AGAIN.

For our outward bound flight at Terminal 5 LHR, all went well. We telephoned before arrival and we met driver to hand over our key. With the flight back to LHR vehicle collection was scheduled for 08:00 (which was clearly stated on the receipt they gave us). Upon landing their representative telephoned us and I told him we were on our way to baggage reclaim. But unfortunately BA baggage reclaim was delayed by 30-60 mins and we received another call from their representative that due to our delay the key to our vehicle would be left on the tyre of our vehicle as they had another customer to deal with - (Really!!) When we got to our vehicle (at just after 08:00 as scheduled!!) the vehicle was on level 4, row R with the key on the tyre. But TBH not happy that a £25k vehicle is left at LHR car park with a key on a tyre. Who is liable if that vehicle was stolen?? As I am pretty sure the insurance company would have a problem with a key on the tyre scenario... With future holidays I will pay a little more with other meet/greet company for less risk/worry of my vehicle being stolen

Avoid this company.
Waited over an hour for my car at Heathrow Terminal 3 despite providing my arrival time in advance. I was repeatedly told “2 minutes” and “15 minutes”, which was simply not true.
I tracked my car in the app — it was sitting 2.6 miles away the entire time and only started moving much later. So I was clearly being misled.
Communication was poor and difficult to understand, which made the situation even worse.
Completely unacceptable service. I have full evidence.

DO NOT USE THIS COMPANY, THEY ARE SCAMMERS!!! DESPICABLE SERVICE.

Our family waited over an hour for our car to be delivered, despite calling the manager multiple times. The driver who delivered our car had no consideration for our family who had been waiting in the cold for ages. We also witnessed another customer wait for over an hour for his car, proving that this a company that does not deliver on what it promises.

Drop off, car wasn’t inspected

Pick up, phoned as per instructions and they turned up 1 hour later after 2 prompts. They effectively said that it wasn’t their fault that my flight landed early. Car wasn’t inspected

Drop off and pick up - customer pays for parking ticket!!!! You don’t have any choice really but not stated in any correspondence so price quoted should add extra £16 (£8 x 2)

Conclusion - if every other parking company goes bust, then you should consider using them but even then, I probably wouldn’t

Damaged my car, have not responded to any of my multiple attempts to contact. Will be contacting a solicitor. Do not use.

Do not use this company at any cost!
I travel a lot and always use meet and greet. This was simply the worst experience I’ve ever had.
They took 1.5 hours to bring my car - I paid for Meet and greet. No apology. The communication was shocking - I had to call them. For 30 mins I was told they’d be 5 minutes away every time I called.
On arrival no apology again and nearly 60 miles used and a scuff to the leftside of my bumper . Again no apology. I called and learned the parking compound is less than 10miles from airport so no reason for amount of miles. They also are now ignoring my messages and emails. I’ve reported to the Police and have begun legal action. I am also looking at who to report this to in Heathrow to save anyone else experiencing the same.

AVOID
They clearly work illegally with no official capacity in the carparks.

We were called 3 times before arriving at the airport to confirm we were still arriving. I was then waved down into a disabled bay by a man holding a full packed lunch. I was rushed out of my car (clearly in hindsight a tactic to stop you from taking pictures of your car) to be taken to the ticket machine to pay for the ticket.
Once in the terminal, I received 3 more calls from the company asking me where I was and that they were waiting to pick up my car. Leaving me in panic that I had just handed my car over to a thief.
After stressing over it for my entire holiday, I called the office on return 5 times with no answer.
I found a number of one of the drivers that had hounded me on the way out tk answer. I had to really push him to do anything for me after being told "keep ringing them" when I told him nobody was answering.

Luckily, my car wasnt too ling after this, but I feel lucky to have 1-2 small scratches in my car and to have it back when looking at others experiences.

After paying the entry and exit fee in the carpark, I saved 0oney compared to a legit company. Spend a little more and park with professionals. I dread to think how my car was used when I was away

What an awful company. DO NOT USE
When you drop your car off, you have to pay the short term carpark fee which was £7.50 for them to get your car out of the car park.

When collecting our car after lots of phone calls backwards and forwards for an hour, we found our car parked in the car park with the passenger side window wide open nobody around to handover our keys and found our keys on the driver side wheel. We then had to pay another £18.50 to get out of the carpark as the car had been sitting there for an hour and a half even though they told us it was on its way to the car park!!
DO NOT USE THIS COMPANY

I would have rated lower if it was possible! This company have been absolutely diabolical and led to me having to pay nearly £200 additional for last minute parking with onsite provider when they failed to meet me as agreed. I was left with no option if i was to catch my flight - having waited until 60 minutes prior to flight departure. They also fail to acknowledge the matter through complaints procedure. DO NOT book

Do not use this company!
Returned my car after a long wait with a huge dent in the boot, the driver seemed to know nothing! He took photos and said the company would contact me. Nothing. Endless calls, fobbed off given useless email for ‘head office’ Nothing.
Final call after repeatedly asking for the managers name, they put the phone down on me. They obviously don’t care if their drivers crash customers’ cars and have no intention of paying for the damage if they do. Left with a bill of £500 plus all the inconvenience.
Dreadful experience, company needs to go out of business.

Please don’t use this service. We arrived back at 630 am at Heathrow Airport. Time now is 8.13 and we’re still waiting for our cars. The operator cannot even tell us an expected time. We booked 2 cars with this company. Please avoid.

What went wrong? EVERYTHING.
This is Call/Chase/Chase/Chase meet and greet after 60 minutes.
Very stressful when you are awaiting to navigate Heathrow departures.
To be fair they were consistent as they were equally as bad when we returned. Another 60 minute wait.
Very poor communication skills.
Please pay the extra and use a company with a desk onsite at short stay car park.

Outbound the staff was surly and difficult to find (they have no desk there, unlike other companies, so it is not obvious what to do). When we returned, we called from baggage reclaim as instructed and there was a noisy, barely comprehensible conversation of sorts. It then took 50 minutes for our car to arrive. The driver was non-communicative, handed over the keys and a ticket and walked off. Didn't say we then needed to pay to get out.