Bestheathrowmeetandgreetparking Reviews 

I wish I could give a 0. Literally the worst meet and greet service we have ever used. We followed all the instructions, called at 10.40 and was told the car would be half an hour. We arrived in the car park at 10.50 and waited, and waited. My car is electric so I could see it hadn’t moved and that it was parked just 12 minutes away. We called back and was told half an hour, we explained it had been over that time. I was told he would call the driver and call me back. He didn’t, I called again, no answer, my husband called from his phone and the call was answered. He was told the driver was stuck in traffic but I could see the car was still not moving. Someone eventually got in the car at 11.17 and didn’t arrive until 11.35. Practically a whole hour later. When the driver arrived, he drove round about 2 lanes, we had to chase him and it wasn’t like he was looking for a parking space as he stopped in the driveway anyway. He got out, didn’t apologise for taking so long, just said “the key’s in the car” and walked off. Didn’t wait for me to check the car or anything. Shocking service, avoid them at all cost! Waiting with children in the cold after a holiday is no fun. We chose meet and greet to avoid waiting around. Use another company for your own sanity!

The description of their service sounded just like ones we had used before. Before booking I checked drop off instructions, all looked the same. Only thing I didn’t notice was they don’t include the price of parking on arrival and drop off…we rang ahead as told, eventually someone picked up…we arrived at terminal but there was no one there…. Staff from other companies rolled their eyes and told us that this company don’t have a desk or staff at the airport. and we’d have to call them. We rang and were told they didn’t have anyone at the airport snd we had to wait for our allotted time half an hour later…someone would be there soon but we ended up waiting another 20 minutes after our booked time in the cold before someone arrived with no uniform didn’t seem to check the car over took our key and just left. Upon return I noticed that the ticket said that they do not answer the phone after 11:30 pm at night which was very worrying as this was close to our pick up time. I did phone them and they said it would be okay and on the night we managed to call before 11:30 pm thankfully and we did get our car after waiting for about 25 minutes again in the cold. Man who brought our car back to us didn’t seem to be able to manoeuvre the vehicle very well again had no uniform or anything to denote that he was from that company simply handed us the keys and walked off. Didn’t check the car with us didn’t utter even one word to us which I thought was odd. If you add on the price of the parking we had to pay, it made this booking more expensive than the companies I have used before and was happy with. I am not aware yet if anything is wrong yet but I certainly did not get the service that I thought I had booked and it was all rather odd….so just make sure you understand and are happy with the service snd process before you book and pay.

Worst meet and greet company ever. Very rude staff, dont answer the phone and take foreaver to collect your car and drop your car back off. Also expect your car to be scratched when its returned. Appauling company, do not go for them based on the price as you will need to pay more in the long run.

Terrible company, followed all instructions given to us and they were 30-40 minutes late to picking the car up meaning we had to pay extra for the parking charge. Then on return they tools another 45 minutes to deliver the car, all of this whilst the phone operator could hardly speak English and made it impossible to communicate. Save yourself the Hassle and don’t use them

The worst company I have ever used. Never again! Don't be fooled by the price - it has nothing to do with it. I waited with my 19 month old daughter for almost an hour before someone from the company deigned to come, provided that I called half an hour before arrival! Accordingly, I paid a more expensive parking fee because of the longer stay and I regret a thousand times that I chose this company! NEVER AGAIN!!!

They used my car and I was charged for ULEZ while being away. BE CAREFUL

Simply the worst company I have ever used for anything. Meet and greet could not be more inaccurate, you will call them half an hour before arriving at the airport to drop your car off, sit waiting for the driver turn up for an hour minimum, then have to pay for their lateness because the cost of the car park ticket is not included and they refuse to cover their delay. Then when you land, expect to wait around for another hour. Absolutely useless, how can this kind of company exist? Criminal.

They crashed our car and now silence.

Late to drop off then late to deliver it back with us having a 13month old in tow.

Thousands of pounds worth of damage to the car and the driver knew nothing about it, just gave us an email address to contact (not a real one). How could he not know it’s been crashed??

No response from emails (to correct or not) or calls, our insurance and the police are now taking it up for us as it’s clearly been in an accident.

We have photos and footage of the car at drop off thankfully but who knows if they’ll be any use.

We booked via compare the parking and they have been equally unhelpful and don’t care that they have such a poor company on their books.

AVOID AVOID AVOID.

I’ve been using meet-and-greet services at Heathrow for years as part of my business travel, and I’ve never had an issue with the main operators like Maple Parking or Purple Parking. I was compelled by the low price of Best Heathrow Parking Meet & Greet, and it turned out to be a huge regret.

Absolutely shocking service from this company. And before they jump in with their usual copy-paste response claiming “we’ve checked our records and you didn’t book with us”. Let me be 100% clear: the URL on my order confirmation matches their website exactly. There is no mistake about who we booked with.

On arrival, they weren’t even expecting us. Instead of just taking my car, they turned up with another Hyundai and got confused.

On return, despite giving them ample notice, we were left waiting in the cold at Terminal 2 with a 7-month-old baby. After one hour I finally got a call from someone standing next to the wrong car. Then another phone call saying they were just picking mine up and would be another 20 minutes. All in all, an hour and a half waiting before my car was returned.

They don’t have staff on counters to meet you, they expect you to pay your own parking ticket, and the whole thing is run shambolically.

And to anyone reading: don’t waste your time on their replies. Their feckless owner just copies and pastes absolute nonsense to wriggle out of responsibility. Don’t believe them. Don’t trust them.

Very disappointing service for a meet and greet parking.
Drop off: The instructions didnt tell us to go to the 4th floor so we couldnt find the drop off point. We phoned the contact number and someone came to take the car from us We had to pay £7.50 for parking due to the delay
Pick up: waited over an hour for the car!! We phoned numerous times to be told there was a problem on the M4. No one phoned us to keep us informed. People around us were receiving their cars, probably because their service parked nearer the airport. Then we had to pay £7.50 parking again before we could exit. We will be more careful when booking Meet and Greet another time. Dont use them

Extremely disappointing service – avoid

We had a very negative experience with Best Heathrow Meet and Greet Parking.

On drop-off, the driver was not wearing the distinctive clothing we were told to look out for, making the process confusing. We then had to wait an unacceptable amount of time, calling seven times just to get vague updates.

The return was even worse. I rang as soon as we landed (7:39am) and was told our car would be there in 30 minutes. At 8:55am, we were still waiting in a car park with small children, chasing repeatedly for updates and getting nothing but unclear answers.

In short: poor communication, long waits, and total frustration. Avoid this company if you value your time and peace of mind.

We booked with Best Heathrow Parking on 14th August and followed all instructions exactly. Despite calling 30 minutes before arrival (as requested), we were left waiting over 20 minutes at the terminal for someone to collect our car. On return, we called after collecting our bags, but the car wasn’t returned until 45 minutes later.

When the car finally arrived, we were horrified to find a bag of household rubbish on the back seat. The car stank and the seat was damaged the driver was rude and dismissive, even trying to claim the rubbish was ours.

This raises serious concerns about whether our vehicle was used for unauthorised personal use while in their care. This service was not only poor -it was completely unacceptable and caused unnecessary stress to our family, including two small children.

Do not book with this company. Unreliable, unprofessional, and potentially dishonest. We are requesting a full refund and will never use them again.

Please avoid. These guys gave my car back damaged and they haven’t replied to any of my e-mail. The boot of my car is badly damaged and easily couple of grands worth of damage. When the man returned my car, he just didn’t seem to care. Who are these guys? They need to be sent to prison to do this to people who trust giving their cars to them. I just wish I never used them. Even my insurance company is not getting a reply. Even from the beginning, I had to pay for the ticket and I knew it was dodgy from then. Absolutely avoid please people. They should not even be allowed anywhere near the airport. Please people read this and avoid. I am not gonna give up on this. I need to find a way to get hold of them because they are not responding at all!!!!

The point of meet and greet is to be there when you land. They had our flight time and we were on time. Car took another 40 minutes after we'd just had an 11 hour flight. Also looks like it's been parked in a bush. You also have to pay for parking in and out of the carpark to leave. We do meet and greet at all the other airports and they have the car ready and waiting. Won't do it at Heathrow again. Wish I'd checked these reviews first.

AVOID! AVOID They returned my car 2 hours after landing looking like it had been parked in a bush. The driver couldn’t get away quick enough after being questioned about the damage. After many call they were rude and threatening. My wife has sent many emails but no response.

If I could give zero stars I would. Firstly they did not give us the right place to drop off the car. Then upon returning the chap asked my name, gave me my keys and left very quickly. It wasn't until I got in the car I was notified by Mercedes Collision Alert that the car had been crashed 5 days after I had left the country at 10:58 am. I called the number to speak to someone and they said I had to send an email. I have sent multiple emails with no response. The phone number doesn't answer. They have the wrong number (Heathrow direct) on their website. I called the airport number again and they kept telling me to email and then eventually hung up on me. A friend also used this company and they crashed their car too and left significant damage to the body work.

I wish I seen this reviews before I booked!!!
Their website says 99% recommended

DO NOT USE
HIDDEN CHARGES - £15 additional
30 miles on my car driven - god knows where it was taken and parked for the week.
Late dropping the car off - waited 30 mins
No organisation and lack of customer service skills.

Wouldn’t recommend!!

really poor from start to finish they have no idea about customer service, poor communication, rude unhelpful, took 1 hour to give us our car back after calling at least 6 times at one point they said they never had our car - DO NOT USE - absolute cowboys!!!!

DO NOT USE

late to collect
Late to drop off
Extra parking charges
Top it all off extensive damage to my car that they are refusing to deal with

Absolute joke of a company

Avoid! Avoid!
An hour late returning car to us. Man was rude, just threw the keys to me, no apology, no waiting to check over car. Upon entering my car noticed my paper and other items were all over the place, there was someone else's receipt thrown on the floor.