Best Western Hotels GB Reviews 

Not happy.
I stayed in this Best Western Walworth Castle Hotel, Darlington on 07th February 2023. I booked a suite only to find it had no shower. I was told I could walk to another room and have a shower if it was a problem.
The morning came and I went to run a bath only to be confronted with yellow sewage water coming out of the bath taps and also the wash basin sinks.
Today I have discovered I left my ear phones in the hotel. I called and they where located by Mary on reception who advised me it would be £20 to put them in a Jiffy bag, stick a stamp on it and get some one to post it.
When I complained about the price and my previous experience of dirty sewage water I was told very rudely by Mary that I wasn’t charged for the room so I’ll have to pay the £20 postage fee.
Mary obviously feels bathing in sewage water is acceptable for £170.00.
I asked to speak to a manager Unsal who refused to entertain my call because apparently it is busy on a Sunday and he is rushed off his feet.
Tomorrow morning I will be contacting best western directly regarding my treatment with them, also the local council due to raw sewage in bathing and drinking water and also a compensation solicitor to handle my case about being subjected to Intestinal, lung infections, fever, cramps and vomiting

Grims Dyke Hotel, Harrow

We had a lovely stay here. We have stayed here about 9-10 times.

Yesterday we asked what time breakfast was until and were told 10.30am. We went today to have breakfast at about 10.05am and the waitress said breakfast was stopped at 10am. She said she would check with the chef who kindly agreed to make us breakfast. We said we didn’t want to delay them by getting them to make us breakfast as this wouldn’t be fair on them. The waitress couldn’t have been nicer and said she would let reception know this and get a refund issued.

We then went to reception and Anne-Marie, the general manager was on reception. The waitress advised her that we didn’t want to disrupt the kitchen staff. Anne-Marie, without even lifting her head to say hello said there was no way we would be getting a refund as we were refusing to have breakfast and that we were being ‘unreasonable’!

At this point I left the building as I couldn’t listen to her. She was very unprofessional, rude and submissively aggressive. This all goes back to a previous visit when the hotel had a private wedding party booked and gave our garden lodge to other guests and told us our room was closed due to issues in the room which was a lie as confirmed by another member of staff.

My partner was upset and frustrated by Anne-Marie.

Appalling attitude. This does not say a lot for the Best Western brand if Anne-Marie is supposed to be a manager!

She basically accused us of being liars and that she was always sorting out our ‘issues’. We are not the complaining type but on our previous stay she created the ‘issues’ by moving us to a downgraded room without any notification!

I would rather stay at Fawlty Towers now rather than have to be subjected to the appalling behavior and attitude of Anne-Marie.

May I just say that rest of the hotel staff have been nothing but great to us. This does not reflect on them in anyway. Mistakes happen and we understand this but the treatment from Anne-Marie is shocking.

The packed lunch is just crap. £10 extra paid for breakfast....but too late so had the packed lunch. 3 quid if your lucky. Get the room without breakfast if you need to start work earlier. They are taking the mickey.

I think one of the main reasons BW Hotel Group is receiving such poor reviews is the fact that they do not actual manager the individual hotels that are receiving very poor scores on here. The hotels are in fact managed individually but operate under the umbrella branding of BW Hotel Group. However, if you put your name on something, you must own it!!!
Starting with the upgrade, I paid for an Executive room. But, what I got was probably the worst grottiest room I have ever stayed in. From the upgrade list on your website, I didn't experience one single thing on the list.
The man on reception ( Michael ) was miserable, just what I didn't need after my 150 mile journey!! The room 148, was a complete and utter disgrace, dirty areas inside and outside the shower, bedside lamps that didn't work, other Table lamp with no bulb, furniture and curtains that are probably older than me!!!
Filth, muck and grime, around the lift area, missing floor numbers on the lift control panel, looks like it hasn't been repaired since the lift was first installed in 1973. Even the air conditioning machine and heating system were like 1980's antiques…
I have stayed in over 300 hotels worldwide, both basic and luxury, this one has to be the worst I have ever come across.

Don't go to best western pontypool unless you are prepared to pay a £100 fine for parking in their free parking area
I've been using this hotel for over 15 years and suddenly without telling me they have changed their rules on parking
After 15 years without a problem you just drive into the car park check in then check out when you go don't search around to let you know anything different you don't search around for little signs of new rules for parking it should always be the responsibility of the hotel staff to let you know of any new rules in parking regulations
I stayed at best western pontypool for 3 nights and got a £100fine well I won't be paying it and I won't be using your hotels ever again
Ps and the manager is an ignorant knob
Shaun p Jones Mansfield

Terrible Pre Christmas Sunday Lunch at Beachcroft Hotel Bognor Regis! Their Christmas 2022 brochure described the hotel as warm and welcoming with a glass of mulled wine on arrival. There was no evidence of either. Table was covered in yellow and white breakfast style tablecloth, with nothing special to indicate the festive season. I even had to ask for some crackers to "brighten" things up. The food was terrible - previous day's left overs? And no atmosphere, as, apart from a couple who popped in for a bowl of soup, we were the only ones dining.
Certainly a place to be avoided !!

Windmill Village Resort Coventry, my family of 5 adults and 2 children attended this amazing hotel, and the Christmas Children's Party was absolutely perfect, could not have asked for a wonderful afternoon to which we attend on Sunday 18th December 2022, all staff and Father Christmas together with the entertainment by Vibes (Mark) where 100% customer focused really exceeded all our expectations. Lastly I booked with Holly in Reservations and she made the whole process second to none and is a asset and credit to your company. We will certainly be attended next Christmas 2023 and note a very reasonable price for what we had, highly recommend!!!

VISITED THE Holmwood Hotel at cowes i o w for a group booked xmas lunch,We unavoidably arrived late during finishing of main course.. because we were not on time and having pre booked and paid we were denied any food. The whole experience was as confirmed by the manager run under strict time constraints ie if late you go without food. As was remarked by a colleague "more like a reformatory time constrained meal" . Not a good place for service

Booked a twin room for two adults (friends) and was given a double room. Adamant attitude by the hotel and disgusting
I had booked two twin rooms for 5th Nov for one night stay. However when we reached there was only a double bed available. We were two adults and insisted on having twin beds. As we reached around mid-night there was no other option available to search for an alternate hotel as well.
The hotel insisted that there are no other room available and we can cancel if required fully knowing that at midnight we cant go shopping for hotel

Just been in the Royal Chase. Although undergoing some works, I was given a private lounge area, and great service. Sure. Could use a little updating. But they are working on it and service was good. I will return.

I was gifted 2 months membership to the leisure club in my local hotel just before Covid hit. I wasn't able to use them immediately because of lockdown so saved them til things eased. Unfortunately my husband then became ill, then I got Covid and then he got Covid. When we were both recovered I asked if the vouchers would be honoured and was told they would be. Before I could use them another family member contacted Covid so they were still unused. On recovery I phoned to ask if I could still use them and was told someone would call me back=they never did. I phoned them two more times and was promised a call back that never happened. Sadly my husband then passed away. Trying to get myself back on track I visited the hotel to ask them to honour the vouchers and this was refused. My son in law then contacted Best Western and was again refused. I realise it has been a long time but really what would be lost by honouring the original purchase. Very disappointing service!

Best Western Lancashire Manor Hotel. Me and the wife had a lovely time, we stayed for four nights and enjoyed the room lovely and warm. Food was wonderful breakfast and evening meal, every meal we couldn't fault it. We missed going for a walk after food due to your location but we enjoyed. Went into Liverpool and surrounding areas and came back here every night, lovely staff that are very thoughtful thank you.

I have not had the opportunity to experience this hotel chain, thanks to the BW Ariel Hotel,London Heathrow, cancelling my room booked to stay on Christmas Eve before flying out to my American family on Christmas morning. I received two emails a few hours ago, both from Booking.com, telling me my reservation had been successfully cancelled as "the hotel was no longer able to welcome me!" I booked the room 5 weeks ago in plenty of time to book a suitable hotel with a shuttle bus to terminal 3.
No apology/explanation whatsoever from Best Western Hotels, which is a disgrace. I can do without this hassle at age 72. I expect that I will have to pay much more now, as rooms will be scarce with Christmas only just over a month away.
On seeing the reviews on here I think that I may have had a lucky escape.
AVOID Best Western Hotels, people! They obviously have no care for their guests/prospective guests at all.

Went to my room it was freezing no heater no hot water went down to see if I can change rooms the receptionist said it will come on soon came down to eat 2 hours later the food came out chips was cold burger was burnt and dry I came bk up stairs the room was freezing still so I got swamped for another crap room tv don’t work another cold room and sounds like a leak I’m sleeping in my clothes to keep warm and I don’t want to catch anything.

Woodlands Broughty Ferry Dundee

Worst ever hotel I have ever stayed in all my years ! I’ve never stayed any other Hotel & come out feeling so unwell !
Avoid room 206 as it stinks of damp & has an awful foosty smell! When we checked in we went straight back to reception before unpacking to complain about the stench!
Laura at reception said not to worry as she would get Housekeeping to fix it! We went out & returned about 1 am NOTHING had been done - no plug in air fresheners or dehumidifier
The smell was just as bad
Had to sleep with the windows open & fan on but later on started to get a sore throat & cough with the strong odour. Could not get out of there quick enough
Breakfast was a let down also
I have poached eggs on toast - asked for my eggs to be soft - NOPE they arrived over cooked & rubbery
Yuk

No wonder this hotel is rated so low. The staff clearly have nothing else to do except harass people. There is a bp pulse charger outside the premise which I charge my vehicle at without problem before today. After getting a lift back to the car, we were immediately harassed by the staff saying its private property and we can't park there as were not staying there (clearly no one wants to stay there) I explained we're not parking I am being dropped off and then leaving they then continued to bellow at the person dropping me off about it being private property. At least 3 people came out to shout at me in front of my child and the 'owner' I assume, took his phone out and continued to video in my face so I did it back to him. He threatened to 'take this outside' (when we were already outside ) and i advised at that point i would call the police if he didnt go away and let us leave. WHICH WE WERE GOING TO DO IN FIRST !!Clearly they don't have any business because they are too concerned about their EMPTY CAR PARK rather than the patrons who SMOKE WEED outside the property regularly. Absolutely disgusting staff, disgusting hotel and I wouldn't even recommend this hovel of a place to a homeless dog.

The Welcombe golf hotel and spa, dirty and poorly maintained.
Bathroom sink cracked badly, moldy bath shower seals, moldy ceiling and very grubby carpet.

AVOID BEST WESTERN COMPANY.
This company advertises some of the worst dangerous hotels you would have the misfortune to stay in and when you complain they tell you it's nothing to do with them and not interested in any complaints whatsoever. Used to be a great company but for some reason they have taken on some dives promoting them as a fantastic stay. AVOID. AVOID. AVOID. YOU HAVE BEEN WARNED

This review is a follow up to our stay in 2021 where we were offered a free stay in a refurbished room and that has not happened!

We had a terrible stay at the Folkestone Hotel in 2021. Bed rock hard, managed 4 hours sleep, room too hot, we were above the restaurant and couldn't open the sash windows which were in poor condition, there were stains on carpet stains on light switches and plugs. Overall not very nice and not very clean but it was the last available room... we had no choice but to stay there. We complained straight away about the poor standard of the £136per night "Executive" room and issued photos of a very tired and not very clean room. We received a response offering us a free return visit as the hotel was due to undergo refurbishment.
We accepted the offer however we are still waiting......they are now saying it will be Easter 2023 before we can revisit that's around 18 months!
This is not acceptable so we emailed Neil the Leaf Hotel Group Manager 2 weeks ago and he has not responded..... another sent today :(

Stayed for a week in the Bristol based hotel, due to work. Room fantastic, food and customer service outstanding.