Best Western Hotels GB Reviews 

We stayed at the Best Western in Dover and had a terrible experience. We booked a Superior Double Room, which was so small that the space between the end of the bed and party wall was so narrow we had to walk sideways and mind the large scree television above our heads. Of the two dressing gowns one was solid and not replaced. No bottle water was supplied, although this came with the room. The air conditioning is controlled by the management and we had hot air blasting into the room as well as the sun shining through the windows. At night it started illuminating the room with a flashing light. The hand basin pop up plug would not seal, so we we wasted water when washing our hands, and when shaving I had to run hot water continuously to wet shave. I complained In the morning of our first stay. Assured maters would be put right. Nothing happened o I sent an email to the Hotel Manager. More assurances that all would be put right. The only thing that was put right was the air conditioning. The afternoon tea was limited to one pot of tea and no refill and crusts on the sandwiches. The evening meal did not match the standards of Marco Pierre White who has given his name to the restaurant and menu. After such a dismal stay I wrote to the CEO of Western and I quote, "As a membership organisation, all of our member hotels are independently owned and managed. We do not work operationally within the hotels." Be warned, don't expect standards to be the same within the Best Western Group.

All the staff were fantastic, made you feel very welcome and couldn't do enough for you, especially CJ who deserves a special thank you!

The rooms were basic but comfortable needed a coat of paint and a carpet wash but other than that were clean and had everything you need.

Breakfast was fantastic and car parking on site for a charge which was very reasonable.

Would definitely return when back in Blackpool

Booked this hotel, for 2 weeks at beginning of August. Staff were very friendly and helpful, the room was reasonably appointed and functional. The breakfast, included in the room rate, was excellent with porridge, cooked breakfast of your choice, tea/coffee and toast. The major criticism was of the WiFi. Downstairs it was good, in the room it was very poor and frequently dropped out. Using multiple devices was nigh impossible due to the lack of bandwidth. The overall experience was very good, and an excellent location to go into Glasgow or wherever.

Hotel Rembrandt Weymouth executive suite, fridge full of food from previous occupant, it was removed and cleaned after complaining quite quickly I must add, the over head shower is cracked and water spurts everywhere even through the shower door gap and over the floor and toilet seat

Booked a 3 night stay back in September 2022 for 21st July 2023. I happened to see a post on Facebook 3 weeks prior to my stay saying the hotel was closed as had immigrants staying. I called the hotel and was told this was correct and to contact Best Western directly. I emailed and to date, the day before I'm due to check-in, I've had no response, apology or even confirmation that my booking is cancelled. There is a festival on in Perth so accomodation is like hens' teeth! Absolutely disgusted!

Disapointed ,unhelpfull reception ,a while back tried to book 2 rooms ,I am disabled use mobility scooter ,hotel told me can not bring mobility into hotel ,I must hire a garage @£10 a day , did not stay here never will ,other hotels have accessibility system understand needs of disabled person,more concern understanding.

A great short break at the Bestwestern Hotel in Port Talbot.
Positive's
The most wonderful staff in the world work here with nothing being a problem helpful, polite and where nothing is a problem apart from time that they have as some are doing two jobs.
Room was nice and cozy.
Internet was OK too.
The food served was fantastic all round from breakfast to supper.

Sorry to say there are several issues with the hotel itself.
Being in desperate need of a massive up date and revamp throughout.
We were disappointed with the appearance and the entrance area ceiling decoration was literally hanging down. Signs of water ingress all around.
I dont really think the decoration and style of the foyer and bar area has ever left the mid 70's.
The pool was closed during all of our visit with the alternative of a pass to the adjacent fitness center.
As a gardener mysef the grounds around the outside are in serious attention and major tidy up.
The rear delivery area is a very serious hygiene area with waste a massive issue. We noticed this when visiting the Spar super market behind the hotel with the sat navigation said was the entrance on arrival.

I have been visiting the area of Aberavon all my life (60 plus years) and the area is as bad as I have seen it. Rubbish is a big issue in general around the hotel. Broken glass on the ground around the site, it is only a dustpan and brush job.

Last point. The hotel is currently be used as a residence for people with no home. Who by the way were polite and chatty too.
(Good luck on lifes journey and we genuinely wish you well.)

Sorry to be so negative and one day I hope to revisit this hotel and go WOW!.

Worst hotel room I’ve stayed in for years, rubbish flat pack furniture that’s seen better days. No sockets close enough to the bed to charge the phone. Stained walls, cob web dangling from central tacky light. Remote control not working. Short dark hair hair on bedside table. Space for a bath but only a shower. Very long wait for hot water so bland..No personal touches, not decorated/updated for about 20 years. Will not be coming back

New Holmwood Hotel Cowes IOW.

Upon arrival the person at reception was absolutely terrible. Rude, uninterested and deliberatley unhelpful. I was dreading future dealings with reception, however the rest of the reception staff were a delight. Therefore upon balance, I do recommend this hotel ( just make sure you stand up for yourself if 'The Rude one' is on reception....

I would give less than one star. Dishonest and unethical treatment. Arrived hot and tired at a hotel we booked in France via the UK web site many weeks in advanced in full price, looking forward to jumping in the pool to find it was a building site. Photos available. NEVER believe the photos on their site. And Best Western central won't support you as these are all "independent".

WOW A CHAIN OF HOTELS , that can't run a bed & breakfast, there not the cheapest either, the views are
their saving grace ( not their in put, that nature. )
I had lovely birthday on 11th June and my daughter gave me and my wife a groupon hotel break for Friday 30th June 2023 at Bournemouth East Cliff Hotel | Sure Collection by Best Western.
So as my wife is unwell C i thought I would add a
extra day15 calls to to hotel ,call centre, head office UK, I get put though to head office in Phoenix, Arizona, USA, Were I was given to Fiona no problem she will get East cliff Best Western to phone the confirmation tomorrow but they never did after me making 5 more NO CALL OR CONFIRMATION .
DID I GO OR NOT ????????? WOULD YOU.

sow disappointing, went for drink with friends on 28th of June in the afternoon , bar service was ofell , did not have eyes for drinks not friendly service at all , not have customer service manner at al

Best Western Valley Hotel Ironbridge
This hotel did not meet my expectations, the room was tiny and there was cigarette filters on the floor left from the previous guests. The breakfast was poor and the choice limited. The bed was very uncomfortable, you could feel the springs in the bed. The pillows were lumpy and uncomfortable. We booked in for dinner on the second night for my mums 80th birthday and it was very disappointing, had to send one meal back as the dauphinois potatoes was raw. My meal was excessively salty just very poor.
The only positive comment I can make is that the staff were lovely. Best western need to get their act together as I will not be recommending this hotel to anyone in the future and would be reluctant to stay in a best western again.

New Holmewood hotel, Cowes
Lovely location and a very comfortable hotel. Often eat there.
Took my mother for her 90th birthday and informed them several times . No recognition of this made at all and cutlery bundles placed in centre of table for us to put out. Did not feel special .
Filled in message form on website twice and no one responded.
Called and told manager would call me back: still waiting
Just feel very disappointed by the experience and lack of customer communication

Booked a hotel in August 2022 for June 2023, prepaid non cancellable rate. 8 weeks out they suddenly tell us the booking is cancelled (seems they can cancel, but not us!). No proper explanation and dismissive email. Now ignoring us. A replacement hotel is costing us almost DOUBLE… BW take NO RESPONSIBILITY for anything. They are simply an agent for the hotel so if things go wrong you have no recourse. Now I know this, I would never ever book another BW hotel. Book direct with the hotel if you want protection!

This hotel was worse than faulty towers room we were in had no heater light out in bathroom no tv remote control the staff on that night was clueless he was lucked if he was 18 and when you went with issues he was never their as always at the door smoking a reported this in the morning and manager not interested and as for breakfast it was a joke no food no toast no orange juice and it was never stocked up

Booked a 2 night stay through Booking.com....very easy process

The staff were so lovely! apologies, I can't remember anyone's names...the chap who booked us in was so helpful....and the lady at reception on the 2nd night knew all about the building before it was a hotel.

Location is amazing....perfect for a walk along the canal (unfortunately to a pub which turned out to be closed! lol) just far enough away from the town centre for some peace and quiet, but close enough that its only a short drive away

First night we staying the bar for a lovely fish & chips...complete with open fire and a Gin afterwards

Room was lovely and quiet - we were on the 3rd floor
Given that it is an old building, it was the lift to the 2nd floor then a short walk up the stairs

Breakfast was also amazing....glad we booked that with our main booking...had the buffet breakfast on both mornings

Would definitely stay there again, not overly busy in Feb which was also nice

I've had the same experience as other reviewers. Terrible customer service. Cancelling my room to take advantage of higher rates as it's the Kings Coronation weekend.

Several months ago I made a booking for 2 nights on the 5th May this year. Suddenly this week I received an email asking to update my payment details. At 02:32am, I was given 6 hours to update my details (no idea why, they had not changed), or they would cancel my booking. Despite this short notice, I updated by card details within 6 hours (08:06) the same day. A few hours later I received an email saying my booking was cancelled.

I am not receiving any email responses from this Greater London Hotel. I have spoken to them several times on the phone, but they will not discuss the details of the cancellation, and say I must communicate via email. I have asked to speak to a manager, but there is "not one available". They are not responding to my emails

Firstly, the email confirming my stay (from Best western) says the pre authorisation is not required until the day of arrival. Secondly, my correct card details were passed within within 6 hours of being requested. I have contacted my bank, and no attempt has been made on this card.

Never heard of such shocking customer service. Wish I'd have booked a Premier Inn as I usually do. Avoid at all costs!

This issue was at the Greater London branch. I contacted general customer services on twitter, but they advised it's a franchise, so they could not do anything about it.

Stayed at Cresta Court on 26/01/23 was informed I’d have to authorise a £25 card payment whilst checking in that would be returned to my bank account within 48 if no services used.6 weeks later it has still not been refunded despite numerous phone calls to establishment. Replies have included’we are too busy to help you now’ ‘I will sort this and call you back in 2 hrs’ ‘our accounts DEPARTMENT is closed (10am on a Tuesday morning) ‘ ‘we don’t hold this money it’s in the cloud u must contact your bank account to retrieve this’ . Absolute disgrace I have contacted Financial Service Authorities about the wide scale fraud you are committing