bet365 Reviews 

I recently downloaded this app, won a bet and tried to withdraw my funds and was met with a big no since I have a Revolut account. Revolut is a bank. This company is a scam and should be prosecuted.

They are 100% scammers, giving you wins in the first 2 or 3 spins only to steal your money later. They impose restrictions, and if you complain, they disable you. Please avoid wasting money on this platform and ruining our lives.

I'm not a particularly regular gambler, I'll put on a few £1 accumulators every now and again or place a small bet to receive a reward (e.g. free bet) and have been using Bet365 exclusively for about 5 years. Bet365 have recently closed my account and after contacting them for an explanation, I was advised that "Unfortunately we are just not looking to take the business you bring". I get that this is a business and it needs to turn a profit to continue, but it seems they're now only interested in high-spending customers. Does that sound like a company who really cares about responsible gambling?

Scam shit app doesn’t know what they are doing banned my account for no reason

Bet365 are not honouring the joining offer of "£30 Free Bets When You Bet £10", though they are still actively advertising this slogan in all possible platforms.
I joined through a link for this offer, followed all their directions and rules, and still have not received the free bets.
Their customer services department is a great joke - AI bot-directed online chat that goes through a big loop to always bringing you back to the starting point, without offering a resolution. Even the emails are replied to by AI bots. I suspect the whole business is run by one profiteering owner and an army of AI bots!!
Shame really, as otherwise I found their app to be easy to use.
Unfortunately it all seems to be a scam - wish I read all these reviews before parting with my money.

⭐ 1 Star

I created a new Bet365 account on 11 June 2026 and deposited €200. As a new customer, I received the advertised €200 welcome bonus.

After completing the identity verification process, I suddenly lost access to my account and was unable to log in.

While I had no access to my account, a transaction of €71.96 was processed. I did not authorize or request this transaction. When I regained access the following day, my account balance had been reduced to €128.04, the €200 welcome bonus had disappeared, and a withdrawal/adjustment of €71.96 appeared in my account history.

The biggest issue is that I never requested this withdrawal and the €71.96 was never received in my bank account. The money disappeared from my Bet365 account, but it never arrived in my bank account either.

I contacted customer support more than 10 times. Only two attempts were successful, and neither resulted in any meaningful explanation or assistance.

I have screenshots of all deposits, transactions, balance changes, and bank notifications. I am still waiting for a full explanation of where my funds went, why my bonus was removed, and why transactions were processed while I had no access to my account.

Very disappointing experience, especially for a new customer.

What an awful useless site to use. It is slow clunky and so difficult to navigate around because it crashes and takes you back home. It’s probably the worst site Ive had the displeasure of using I’m glad I’ve only put £10 in there. I off to the bookies to place some bets I can’t bare the thought of wasting any more of my time on this crap 365

I joined following an offer for free bets after depositing and betting certain amount - even after following all their steps, there is still no sign of the offer. I have spent a lot of time through the 'help' section - only to be fed the same meaningless info by an 'AI agent'. Even emails are being replied to by 'AI agents'!!!
It all feels like a scam - to dupe new customers!! Should have checked their reviews before opening an account!

Horrible casino! I cant believe i hit my biggest win on this casino a couple years ago! As the years which followed have been nothing short of shocking! Would be better off burning stacks of money then playing casino games on this site! Customer support just hide behind the same copy and paste nonsense they will tell you that its all RNG and RTP but the numbers don't add up! Make a complaint and they ban you! Honestly hate the fact that i have wasted so much time and money on this site! The fact that this place barely has a 1 star rating after 1000s of reviews says it all! Cut your losses and make sure you never use the casino its a absolute scam!

I was on 365 for 6 months, same c/c, nothing changed, I did make over $1500. I was requested to be “verified”? After which I was told my info didn’t match, which is a pile of CRAP!! Immediately I was informed that I was OUT!! No further discussion just total banishment. Alberta isn’t legal yet, it’s grey. Did I get the boot simply because I made a few $$ or are they punting the “grey” members before they’re “legal” here. Oh, and the disgusting PATRONIZING email from 365, lamenting how “they know how it must feel”, “completely understand that this situation might be confusing” and sooooo on. Bet 365 is PATHETIC!!

Like being scammed.
Over the years I have had some dodgy dealings online with various companies, but Bet 365 definitely takes the biscuit with a cherry and cream on top. On Thursday I decided to place an Accumulator on the World Cup and placed a bet for £11.00. At about 10pm on Thursday evening I heard a ring notification on my phone. When I looked at it £60 had been withdrawn from my account from Bet 365. When you look online for their phone number there are about 5 numbers. Unfortunately none of them work, so you have to go through the chat, and that is where the problems start. It seems you are being grilled by the Gestapo, and I was even asked if someone else has access to my account. What was frightening was that someone from Bet 365 was able to withdraw money from my account using my pin number. I was told I would receive a call back between 8am and 9am, which never materialised. I got in touch again only to find my account was now blocked. I was told it can take up to 48 hours to get back to me as they are extremely busy. Busy I can only imagine with complaints. I have been on their chat 5 times now and got nowhere. This company is definitely the most unprofessional outfit I have had to deal with. Their "customer service" is quite abrupt and the last one just ended the chat unexpectedly. Just a warning that what happened to me, could happen to you. I have put one star because it doesn't go any lower.

Been betting with 365 for years and for reasons known only to them, they’ve restricted my account and they didn’t even bother telling me so I just found out whilst trying to place a bet tonight. Customer services basically said ‘Tough sh*t’. Maybe it’s because I had the audacity to withdraw some of MY money a couple of days ago, still leaving hundreds more in there.

Treating their customers like crap, like a number of other betting companies.

Errors with links on app. Have tried going through the chat help. The virtual assistant is absolutely useless and just offers topics completely unrelated to your query. Asked to be transferred to a human and am currently 15mins in to waiting for one to connect to the chat. Awful customer service

Good bookie,but a "flutter" smell concerning that jackpot 365...just placed my bets and been lifted for 2x50p.I didn't turn on the button which is half inch from bet place button. Put Jackpot 365 at top of page Bet365....cheap and scummy trick.

I won £16.40 and went to withdraw and they’ve not allowed me to withdraw apparently my starling card they tuck the deposit from isn’t good enough, they also didn’t like Revolt and asked me to get a Monzo card? How many bank cards do they expect someone to have. I’ve tried to close the account but I can’t as there’s money in it but I can’t withdraw it. This has been going on for 2 years!! All this for £16.40! I’ve provided them with bank statements as I just want to close my account but the bank statements apparently aren’t good enough. If they are going to scam, I’d expect them to scam for longer amounts of money not £16.40, this is absurd!

I've used bet365 for a number of years with no real problems. That is until last weekend and the rule 4 Derby result. Having already paid out winning bets into my account Bet365 thought it was ok to take money out of my account without any dialogue or contacted whatso ever. I complained to deaf ears so the account has been closed. All I can say is, whats that coming over the hill, its a shyster!!!

Possibly one of the worst betting apps in the world especially in slots and the new soccer wolf it up again never pays out and when it does it is minimal I've been on gold balls on 40 pence 60 pence 80 pence 1 pound 1 pound 20 2 lb 3 lb 3 lb 20 and 4 lb
For days and spend a lot of money and it is never paid out it is an absolutely atrocious app I recognise I should mention this to the FCA and a gambling commission because it jumped when you're going to get the winning symbol ie a gold cup it's going to the next bonus round and jumps around it or over it this is not normal it also has no gamble feature which most others do I really recommend that you avoid this app completely

The customer support is terrible.

I am disappointed with my experience using Bet365, particularly in how they handle customer communication and account restrictions.

Within the space of just a couple of hours, I received four separate text messages encouraging me to place a bet on what was only a friendly match. This level of messaging felt excessive and intrusive.

Even if a customer has opted in to promotional offers, there is still a clear responsibility on the company’s part not to bombard users—especially given the well-known risks around gambling harm. Companies like Bet365 have a duty of care to ensure their marketing practices are responsible and do not target or pressure potentially vulnerable individuals.

Concerned about this, I contacted their customer support via email to ask why I was being targeted so aggressively. The response I received was dismissive and unhelpful, essentially implying that it was “not their problem.”

To make matters worse, the following day when I logged into my account, I discovered that restrictions had been placed on it.

It appears these restrictions were applied simply because I raised a complaint about their marketing practices—something they clearly did not appreciate.

This feels both unfair and retaliatory. Instead of addressing a legitimate concern about aggressive and potentially predatory marketing,

Bet365 chose to penalise a customer for speaking up.
Overall, this experience has left me with serious concerns about how Bet365 treats its customers, particularly when they question company practices.

I would strongly urge others to be cautious and to think carefully before engaging with a platform that appears to prioritise marketing over customer wellbeing.