bet365 Reviews 

6,872
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 977 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their accounts, including unexpected suspensions, closures, and difficulties withdrawing winnings, often without clear explanations. People frequently found the customer service unhelpful, describing long wait times and unknowledgeable representatives who struggled to resolve problems. Reviewers also expressed dissatisfaction with the platform's reliability, citing website freezing and delayed updates, alongside concerns about changes in betting rules that led to bets being settled as losses despite winning. However, some customers also noted positive aspects, such as a good selection of football markets and smooth, fast payouts.

What people talk about most

Website

Customers had negative experiences with the website, with many describing it as problematic and "awful" due... See more

Payment

Reviewers mention negative feedback about payment, with many customers reporting difficulties withdrawing... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and slow responses, poor... See more

Service

People report negative experiences with service, with many reviewers describing it as misleading, slow, and... See more

Price

Consumers find price to be negative, with many reviewers expressing frustration over perceived greed and poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I would never put my money in this scam site. My son played there and out of nowhere they suspended his account with his money and refuse to open even tho he has provided two kinds of identification,... See more

Rated 1 out of 5 stars

Warning about Bet365 practices are absalouutly disgraceful. They will freeze your account once they feel your bet can cost them money!!I I did the maths beforehand covering both teams in a football ga... See more

Rated 1 out of 5 stars

After 17 years of being a loyal customer to bet365, I've closed my account, the fact that your bet could win & be settled as a loss "in accordance with their rules" isn't technically gambling because... See more

Rated 1 out of 5 stars

This company is a scam. I placed a BET on the APP WEST HAM VS LEEDS FINAL SEASON GAME and was litellaly watching my BET thinking if i should cash out. Once west ham score second goal,app froze as... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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1.3

All reviews

(6,872)

1,265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful company

All my acca's that included Southamption lost, surely it should have been a non runner & the bets continue, I didn't even get my stakes back, madness

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

If I’d known about Gamblrado sooner

If I’d known about Gamblrado sooner, I never would have deposited any money here in the first place! Bet365 may be a big company, but unfortunately that means absolutely nothing! For one thing, they don’t pay out your winnings they just want you to gamble it all away again and for another, their odds are terrible! I’m never playing here again! Gamblrado, for example, is 1,000 times better!

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company

They have the worst odds, the worst pay outs on the slots. The staff are unhelpful and rude. Then they just disconnect from you without helping

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Crap

Crap! Scammers. Never works. Placed a bet and says one of the players I have as a goal scorer for AFL is voided when he isn’t and he scored. Now my cash out is low and I called and they said can’t do anything about it

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

I've deposit 200 cad

I've deposit 200 cad, they closed my account the same without telling me why, and didn't received my money back.

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Account locked. Instead got started in jbitcasino

Everything seemed okay until I finally hit a decent win and. Requested a payout. Right after that my account was out under review and I kept getting delayed responses from support. The process dragged on way longer than expected and left s really bad impression. Eventually I stopped using the platform and started using jbitcasino.com instead. So far the experience has been far more reliable.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away you'll have one good win and won't win anything for a while, stay away

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

They are the worst casino in the…

They are the worst casino in the history. I don’t know what they have going on there, but they changed my bet and everything and then they wouldn’t refund me and they had it on auto spin and everything so that’s the worst casino in the world do not ever go there online or anything

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

… I’d vote less than 1 star if I could…

… I’d vote less than 1 star if I could … BET365 should be avoided …the website/app are often out of order/not accessible … as you can see if you look at all the other comments … If you try to contact them to sort it, they are rude and hugely unhelpful… I enjoy betting on golf but because I often can’t access my account “mid-round” I miss out on cashing out or making other adjustments… I’m not sure if their app/website architecture is just so out of date that it can’t handle the number of users but either way the money they make every year you’d think they could sort it. I’d strongly recommend finding an alternative provider …

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Worst company I have ever gambled with…

Worst company I have ever gambled with chances of winning on slots are near to none, I have spent thousands with this company and will not be continuing to do so.

I would suggest using other vetting platforms before wasting money and time with this company.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, deposited money, earn a bet, then they closed my account citing incorrect details, witbout giving any further info

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Always find a way not to pay winning…

Always find a way not to pay winning bets.

Roulette guaranteed if you cover all bar 1 number...that 1 number will drop in 3 times in a row.

Slots are terrible..what ever you deposit you will get probably 2% win rate.

Absolute con of a site..stay away

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. Yesterday I signed in and today already restricted my account. Had chatt with helpline answered all questions honestly, it take 45 minutes of questioning like i am some big gambler . I make lost of 140£ and they wanted me to self-exclude for period of time. What is wrong with them!!! Keep away from this site

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Hello

Hello, I played on bet365 and I was given an ACTSTA code while I was playing and the live chat people don't want to do anything. I'm angry that they took me out while the game was starting to give me something.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

takes all ur money and leaves u with 0,30 every bet.

takes all ur money and leaves u with nothing! every bet u see is calculated to fail or go against u in every way- even the ¨boosted¨ bets are fake and made by 365bet themselves which should not be legal either way. In the end the¨house¨ wins or should i say it takes all u put in and runs and put limits on ur acc while ur away... actually sicko site

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away!

Just a very awful company. Avoid them as much as possible. They are criminals who provide zero help.

I can’t stress this enough.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Before it was something else but right…

Before it was something else but right now bet365 it’s the most worse betting site in the world, they are getting every money from people around the world casino it’s 99% with 1% really bad it’s shame for people who spent money in casino to bet365 , what about the free games worse and more worse idiot free games they are doing everything to get money from everyone.

May 15, 2026
Unprompted review

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