Thoroughly enjoyed aqua aerobic classes with Gideon at Copthall Leisure Center. It has been a fun experience. Spoke to Clare at customer service to freeze my membership due to health reasons. She wa... See more
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Location
Switch locationChampions Way, NW4 1PX Hendon, GB
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The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was wit... See more
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The joining process is very straightforward, but I quite frankly joined because I wanted to swim regularly. The swimming pool and poolside area are absolutely freezing cold. There is cold air being pu... See more
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The pool changing room areas are always dirty hair everywhere same with the showers theres empty shampoo bottles and hair everywhere. Changing room floors are filthy. The water in the pool its fre... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Champions Way, NW4 1PX, Hendon, United Kingdom
4.5
Excellent
171 reviews
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Love the whole ambience and the…
Love the whole ambience and the classes as well as the Amazing healthy nutrition workshop.
So happy I have joined and am amongst amazing people
February 4, 2025
Reply from Better - Barnet Copthall Leisure Centre
Hi Mohan,
Thanks for your review.
It is great to hear that you love the classes and ambiance at Barnet Copthall!
Warm Regards
Hazal
Friendly staff
I had a great interaction with the staff in signing me up, doing my assessment, and showing me around the facility.
December 3, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Lize,
Thanks for your review.
We are so pleased to hear that the staff at Copthall were so supportive and we hope you enjoy your membership!
Warm Regards
Hazal
Introduction to gym again
This is my first time back at the gym in 15 years. This gym has everything I need to get back into shape and loose weight.
November 27, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Miss Newby,
Thanks for your review.
We are so pleased to hear that you are back working out and wish you all the best of your fitness/weight-loss journey.
Warm Regards
Hazal
Reply from Better - Barnet Copthall Leisure Centre
Hi Tasha,
Thanks for your review.
We are happy to hear that the teacher at Copthall was so patient with you!
Warm Regards
Hazal
Thank you
I've come across a number of individuals at Better (GLL) over the past few years. All of them have been helpful, professional, kind and welcoming.
Dan Oriot, Petrit Krasniqi, Max Hakim, Gayle Golpavar, Angelo Pignone, Shakyle
Thank you to all the above and the rest of the team at Barnet Copthall
November 15, 2024
Reply from Better - Barnet Copthall Leisure Centre
Good Afternoon Faarid,
Thank you very much for taking the time to share your review.
We are thrilled to hear that our staff members have consistently demonstrated a helpful, professional, and caring attitude whenever you needed assistance with your membership. It’s wonderful to know that their support has made a positive impact on your experience. We strive to create a welcoming environment and ensure that our members receive the best possible service, and your feedback reassures us that we are on the right track. If there’s anything else we can do to enhance your experience further, please don’t hesitate to let us know.
Best regards,
Charmaine
The gym and facilities are fine but the…
The gym and facilities are fine but the communal places like stairs and corridors and changing room floors are filthy and not being cleaned. They should be cleaned every couple of hours at least as there are a lot of people passing through. There should be a cleaner working full time and clean every where during the opening hours.
November 12, 2024
Reply from Better - Barnet Copthall Leisure Centre
Good Morning Afshin,
Thank you for taking the time to provide us with your feedback.
We sincerely apologise for the hygiene issues you encountered at the Barnet Copthall Leisure Centre. Maintaining a clean and well-kept environment is a top priority for us, and it is disheartening to learn that we fell short of your expectations in this regard.
We take these matters seriously and are currently investigating the situation to ensure that all areas of our facility meet the highest standards of cleanliness. Your input is invaluable in helping us improve our services, and we appreciate your understanding as we work to address these concerns.
Thank you once again for bringing this to our attention. If you have any further details to share or if there’s anything we can do to make your next visit more enjoyable, please let us know.
Best regards,
Charmaine
Just started swimming
Just started swimming. Lovely pool at my local better uk place.
November 6, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Haley
Thank you for your review.
We are very happy to see you are enjoying the swim session at Barnet Copthall Leisure Centre and hope
you get to try out some of the other swimming pools we have!
Thank you for choosing Better.
Kind Regards
Amir
Prompt responsive customer service.
Prompt responsive customer service.
October 24, 2024
Unprompted review
Reply from Better - Barnet Copthall Leisure Centre
Hi Kira
Thank you for your review.
We are very pleased to see that our Customer Service Team has been able to assist and provide great service.
Kind Regards
Amir
Excellent equipment and good size gym
Excellent equipment and good size gym. Good changing facilities. Overall, very good value.
October 7, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Gary
Thank you for your review.
We are very pleased to see the gym equipment and facilities are to your liking!
We hope you continue to enjoy your time at or centre and thank you for choosing Better.
Kind Regards
Amir
Friendly teacher
Swimming teacher is very friendly and my son really enjoyed his first class. The only problem is that ware in the pool is cold. He was shivering after the lesson.
October 7, 2024
Reply from Better - Barnet Copthall Leisure Centre
Good Afternoon Viktorija,
Thank you for your review.
We are delighted to hear that your child is enjoying their swimming lessons at the Barnet Copthall Leisure Centre and the swim teacher was friendly and engaging. We are sorry to hear that the pool temperature was cold. I will pass on your concerns to the centre management team so they can ensure the temperature is correct for future lessons.
Hope this helps.
Kind regards,
Charmaine
Reply from Better - Barnet Copthall Leisure Centre
Hi Janice,
Thanks for your review.
It is great to hear that you found the sign-up process easy and that the staff have been so helpful.
Warm Regards
Hazal
Freezing pool fraudulently advertised as 29c.
This is a review of Barnet Copthall pool. It is run by a company called Better, which seemingly won the contract from Barnet Council for all its leisure facilities.
We booked tickets today for a pool advertised as being 29c temperature. It wasn’t. It was freezing. Perhaps 24c maximum. I complained to the staff but none of them said they had the ability to measure the temperature. Our child was freezing cold - chattering teeth and all. No-one seemed to care. I told the lifeguards who were a bunch of kids. No response. I told the man behind the check in counter who suggested I emailed someone and wrote an illegible email address on a scrap of paper. So we left after paying a ridiculous amount for a hot drink for my son (who was still shivering).
Bottom line: don’t fraudulently advertise a pool at 29c. Don’t show total lack of care and consideration when this is pointed out to you. Show some empathy. And maybe even offer to buy the poor boy a warm drink when you don’t do any of the above.
One star for lack of service and incorrect temperature.
Time for Barnet to terminate the contract with this company.
October 6, 2024
Unprompted review
Reply from Better - Barnet Copthall Leisure Centre
Good Morning Simon,
I appreciate your feedback.
I regret to learn that the pool temperature at the Barnet Copthall pool was cold when you attended a swim session with your family. Additionally, I am sorry to hear that the staff were unable to clarify the temperature of the pool when you queried this information.
Thank you for bringing these issues to our attention. We will address these matters promptly to ensure that the pool is at the correct temperature for future swimming sessions for all our patrons.
Kind regards,
Charmaine
Reply from Better - Barnet Copthall Leisure Centre
Good afternoon Scott,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent review.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Barnet Copthall Leisure Centre. Your feedback about the staff being amazing is truly heartwarming and serves as a great source of motivation for all of us.
We are committed to providing exceptional service and creating a welcoming environment for all our members. Your positive experience is a testament to our dedication.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with a top-notch experience at the leisure centre.
Warm regards,
Charmaine
Reply from Better - Barnet Copthall Leisure Centre
Hi Masoumeh,
Thanks for your review.
We are happy you are happy!
Warm Regards
Hazal
Reply from Better - Barnet Copthall Leisure Centre
Good Evening Marina,
I wanted to take a moment to express my gratitude for your review.
We are thrilled to learn that you have been thoroughly enjoying your membership at the Barnet Copthall Leisure Centre.
Thank you for taking the time to share your positive experiences with us.
Best regards,
Charmaine
really helpful friendly staff
August 27, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Patricia,
Thanks for your review.
It is fantastic to hear that the staff at Copthall are so friendly and helpful.
Warm Regards
Hazal
Not the best experience so far....
So I use the swimming pool at Barnet and Copthall, why even bother with lane swimming when you have people doing 'test swims' in the slow lane where it is a clear health and safety risk? They aren't looking where they are going and swimming fast, and your staff who should know better and be trained yell at me for telling someone off for repeatedly almost swimming into me at speed?
Train your staff better. Warn people in the slow swimming area if people are doing a 'test swim' whatever that is or stick them in the fast lane?! Ridiculous.
I'm autistic, if someone touches me (which they absolutely should not be doing in a pool) I will freak out, but let me guess it will be my fault?
Your staff seem rude, another time I wanted a coin for the lockers and your staff at the desk seemed more preoccupied with chatting and when I said excuse me after standing there awkwardly for a minute or so he responds with 'yeah?', rude.
Also WAY too many people in the lanes sometimes that it's impossible to even swim properly.
Do better. The only reason I use this place is because it's more affordable swimming than most other gyms.
I just want to enjoy a nice quiet swim and not have the anxiety of people bashing into me and staff yelling at me.
August 14, 2024
Reply from Better - Barnet Copthall Leisure Centre
Good afternoon Belle,
We appreciate your feedback and sincerely apologise for the issues you encountered during your recent visit to Barnet Copthall Leisure Centre. We regret any inconvenience caused during your swim session, especially concerning the swim tests. Please accept our apologies for any disruptions or misunderstandings that may have occurred.
It is unacceptable that our staff may have fallen short of our expected standard of politeness and customer service. We take great pride in providing an excellent customer experience, and we are disappointed to learn that this was not reflected in your recent interaction with us.
Rest assured, we take your concerns seriously, and we will address them promptly. Your feedback will be brought to the attention of the centre manager to ensure that a thorough investigation is conducted and necessary actions are taken to prevent similar occurrences in the future.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your confidence in our services. Should you have any further feedback or require assistance, please do not hesitate to contact us.
Sincerely,
Charmaine
Reply from Better - Barnet Copthall Leisure Centre
Hi Libby
Thank you for your review.
We are very pleased to see you are having an excellent time at our Barnet Copthall Leisure Centre and are attending the classes we offer!
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Good experience, Good facilities
Good experience. The facilities are kept nice and clean. Daniel at the reception was super helpful. Me and my daughter took the membership.
August 2, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Mahesh,
Thank you for taking the time to leave your review.
We are glad that you had a pleasant experience at our centre and with our staff.
We hope you enjoy your new membership and look forward to seeing you and your family.
Kind regards
Kareem - Customer Service Assistant
Reply from Better - Barnet Copthall Leisure Centre
Hi Alexander
Thank you for leaving a review.
We are very pleased to see you are having a great time at our Barnet Copthall Leisure Centre and you have had the opportunity to meet the great staff and members.
We hope you enjoy your time with Better.
Kind Regards
Amir
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