Great swim. Pool temperature 27C v comfortable for doing lengths. Love the big windows & lots of natural day light Changing areas and showers clean. Staff friendly and helpful. Only disappointment is... See more
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Location
Switch locationChampions Way, NW4 1PX Hendon, GB
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Angelo at Better gym Barnet is a very kind and caring person. Always available to help when called upon. Angelo assists me with making my time at the gym very enjoyable. Thank you Angelo for all your... See more
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What made my experience great was that Better responded to my email enquiries, I got help onsite and my issue was seen to and resolved, although it took a while or short pace of time.
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The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was wit... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Champions Way, NW4 1PX, Hendon, United Kingdom
4.5
Excellent
185 reviews
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Just started swimming
Just started swimming. Lovely pool at my local better uk place.
November 6, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Haley
Thank you for your review.
We are very happy to see you are enjoying the swim session at Barnet Copthall Leisure Centre and hope
you get to try out some of the other swimming pools we have!
Thank you for choosing Better.
Kind Regards
Amir
Prompt responsive customer service.
Prompt responsive customer service.
October 24, 2024
Unprompted review
Reply from Better - Barnet Copthall Leisure Centre
Hi Kira
Thank you for your review.
We are very pleased to see that our Customer Service Team has been able to assist and provide great service.
Kind Regards
Amir
Excellent equipment and good size gym
Excellent equipment and good size gym. Good changing facilities. Overall, very good value.
October 7, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Gary
Thank you for your review.
We are very pleased to see the gym equipment and facilities are to your liking!
We hope you continue to enjoy your time at or centre and thank you for choosing Better.
Kind Regards
Amir
Friendly teacher
Swimming teacher is very friendly and my son really enjoyed his first class. The only problem is that ware in the pool is cold. He was shivering after the lesson.
October 7, 2024
Reply from Better - Barnet Copthall Leisure Centre
Good Afternoon Viktorija,
Thank you for your review.
We are delighted to hear that your child is enjoying their swimming lessons at the Barnet Copthall Leisure Centre and the swim teacher was friendly and engaging. We are sorry to hear that the pool temperature was cold. I will pass on your concerns to the centre management team so they can ensure the temperature is correct for future lessons.
Hope this helps.
Kind regards,
Charmaine
Reply from Better - Barnet Copthall Leisure Centre
Hi Janice,
Thanks for your review.
It is great to hear that you found the sign-up process easy and that the staff have been so helpful.
Warm Regards
Hazal
Freezing pool fraudulently advertised as 29c.
This is a review of Barnet Copthall pool. It is run by a company called Better, which seemingly won the contract from Barnet Council for all its leisure facilities.
We booked tickets today for a pool advertised as being 29c temperature. It wasn’t. It was freezing. Perhaps 24c maximum. I complained to the staff but none of them said they had the ability to measure the temperature. Our child was freezing cold - chattering teeth and all. No-one seemed to care. I told the lifeguards who were a bunch of kids. No response. I told the man behind the check in counter who suggested I emailed someone and wrote an illegible email address on a scrap of paper. So we left after paying a ridiculous amount for a hot drink for my son (who was still shivering).
Bottom line: don’t fraudulently advertise a pool at 29c. Don’t show total lack of care and consideration when this is pointed out to you. Show some empathy. And maybe even offer to buy the poor boy a warm drink when you don’t do any of the above.
One star for lack of service and incorrect temperature.
Time for Barnet to terminate the contract with this company.
October 6, 2024
Unprompted review
Reply from Better - Barnet Copthall Leisure Centre
Good Morning Simon,
I appreciate your feedback.
I regret to learn that the pool temperature at the Barnet Copthall pool was cold when you attended a swim session with your family. Additionally, I am sorry to hear that the staff were unable to clarify the temperature of the pool when you queried this information.
Thank you for bringing these issues to our attention. We will address these matters promptly to ensure that the pool is at the correct temperature for future swimming sessions for all our patrons.
Kind regards,
Charmaine
Reply from Better - Barnet Copthall Leisure Centre
Good afternoon Scott,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent review.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Barnet Copthall Leisure Centre. Your feedback about the staff being amazing is truly heartwarming and serves as a great source of motivation for all of us.
We are committed to providing exceptional service and creating a welcoming environment for all our members. Your positive experience is a testament to our dedication.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with a top-notch experience at the leisure centre.
Warm regards,
Charmaine
Reply from Better - Barnet Copthall Leisure Centre
Hi Masoumeh,
Thanks for your review.
We are happy you are happy!
Warm Regards
Hazal
Reply from Better - Barnet Copthall Leisure Centre
Good Evening Marina,
I wanted to take a moment to express my gratitude for your review.
We are thrilled to learn that you have been thoroughly enjoying your membership at the Barnet Copthall Leisure Centre.
Thank you for taking the time to share your positive experiences with us.
Best regards,
Charmaine
really helpful friendly staff
August 27, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Patricia,
Thanks for your review.
It is fantastic to hear that the staff at Copthall are so friendly and helpful.
Warm Regards
Hazal
Not the best experience so far....
So I use the swimming pool at Barnet and Copthall, why even bother with lane swimming when you have people doing 'test swims' in the slow lane where it is a clear health and safety risk? They aren't looking where they are going and swimming fast, and your staff who should know better and be trained yell at me for telling someone off for repeatedly almost swimming into me at speed?
Train your staff better. Warn people in the slow swimming area if people are doing a 'test swim' whatever that is or stick them in the fast lane?! Ridiculous.
I'm autistic, if someone touches me (which they absolutely should not be doing in a pool) I will freak out, but let me guess it will be my fault?
Your staff seem rude, another time I wanted a coin for the lockers and your staff at the desk seemed more preoccupied with chatting and when I said excuse me after standing there awkwardly for a minute or so he responds with 'yeah?', rude.
Also WAY too many people in the lanes sometimes that it's impossible to even swim properly.
Do better. The only reason I use this place is because it's more affordable swimming than most other gyms.
I just want to enjoy a nice quiet swim and not have the anxiety of people bashing into me and staff yelling at me.
August 14, 2024
Reply from Better - Barnet Copthall Leisure Centre
Good afternoon Belle,
We appreciate your feedback and sincerely apologise for the issues you encountered during your recent visit to Barnet Copthall Leisure Centre. We regret any inconvenience caused during your swim session, especially concerning the swim tests. Please accept our apologies for any disruptions or misunderstandings that may have occurred.
It is unacceptable that our staff may have fallen short of our expected standard of politeness and customer service. We take great pride in providing an excellent customer experience, and we are disappointed to learn that this was not reflected in your recent interaction with us.
Rest assured, we take your concerns seriously, and we will address them promptly. Your feedback will be brought to the attention of the centre manager to ensure that a thorough investigation is conducted and necessary actions are taken to prevent similar occurrences in the future.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your confidence in our services. Should you have any further feedback or require assistance, please do not hesitate to contact us.
Sincerely,
Charmaine
Reply from Better - Barnet Copthall Leisure Centre
Hi Libby
Thank you for your review.
We are very pleased to see you are having an excellent time at our Barnet Copthall Leisure Centre and are attending the classes we offer!
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Good experience, Good facilities
Good experience. The facilities are kept nice and clean. Daniel at the reception was super helpful. Me and my daughter took the membership.
August 2, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Mahesh,
Thank you for taking the time to leave your review.
We are glad that you had a pleasant experience at our centre and with our staff.
We hope you enjoy your new membership and look forward to seeing you and your family.
Kind regards
Kareem - Customer Service Assistant
Reply from Better - Barnet Copthall Leisure Centre
Hi Alexander
Thank you for leaving a review.
We are very pleased to see you are having a great time at our Barnet Copthall Leisure Centre and you have had the opportunity to meet the great staff and members.
We hope you enjoy your time with Better.
Kind Regards
Amir
Really friendly helpful staff
Really friendly helpful staff. App is great, classes really good and easy to get into. Gym induction really good too. My only issue is there should be more access to anti bacterial wipes etc near the equipment.
August 1, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Meena
Thank you for your review
It's great to see that you're enjoying the gym classes and using our app!
We've relayed your feedback about the antibacterial wipes to the centre staff for their review. Hopefully, this will enhance your experience with us.
Kind Regards
Amir
Babies swimming lessons kept being…
Babies swimming lessons kept being cancelled and better refused me a refund when the swim instructor told me
I could have a refund.
The lack of consistency isn’t good for the baby !
July 26, 2024
Reply from Better - Barnet Copthall Leisure Centre
Hi Keisha
Thank you for your review and we are very sorry to hear about your recent experience at our Barnet Copthall Leisure Centre.
We strive to ensure all our classes are fully staffed and available; however, this may not always be possible. Should this occur, an email will be sent out to inform our members of any alterations.
I have applied a credit to your membership for the two cancelled lessons, this will be deducted from your next direct debit payment.
I hope this helps and your child enjoys the future swimming lessons.
Kind Regards
Amir
Our daughter is having both swimming…
Our daughter is having both swimming and gymnastics. Now she is swimming like a fish. Very happy with the facilities and instructors. But she didn’t want to continue to gymnastics. A problem happened during cancelling it but customer service quickly sort it out. Many thanks for quick reply and solution
July 22, 2024
Unprompted review
Reply from Better - Barnet Copthall Leisure Centre
Good morning Ozgur,
I hope this message finds you well. I just wanted to express our gratitude for taking the time to share your thoughts with us.
We are absolutely thrilled to learn that your daughter is thoroughly enjoying her swimming lessons and has gained the confidence to swim independently. It's wonderful to hear that she's making such great progress with us. While it's disappointing to hear that she has decided not to continue with her Gymnastics lessons, please know that our doors are always open for her if she ever wishes to return in the future. We truly value her participation and would be delighted to have her back. Additionally, we are pleased to hear that the matter regarding the cancellation of your daughter's Gymnastics lessons was resolved to your satisfaction by our dedicated Customer Services Team.
Thank you once again for your feedback. We appreciate your support and look forward to continuing to provide quality experiences for your daughter.
Warm regards,
Charmaine
Reply from Better - Barnet Copthall Leisure Centre
Hi Anne
Thank you for your review.
We are very sorry to see you your induction was incorrectly booked and for the inconvenience this has caused.
I have sent you an email, please reply to this and I will do my best to assist in booking an induction.
Kind Regards
Amir
Great staff
Great staff. Really helpful and friendly. Swimming pool is nice, not too busy and clean. Changing rooms are also good.
June 30, 2024
Reply from Better - Barnet Copthall Leisure Centre
HI Dave da Dog
Thank you for taking the time to leave a review.
We are very pleased to see you are enjoying your time at our Barnet Copthall Leisure Centre and you have had the opportunity to meet the centre staff.
We hope this continues, and thank you for choosing Better!
Kind Regards
Amir
Excellent facilities and very helpful…
Excellent facilities and very helpful support team.
June 12, 2024
Unprompted review
Reply from Better - Barnet Copthall Leisure Centre
Hi RK,
Thank you for your review.
We are so happy to hear that you are enjoying Barnet Copthall.
Warm Regards
Hazal
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