Thoroughly enjoyed aqua aerobic classes with Gideon at Copthall Leisure Center. It has been a fun experience. Spoke to Clare at customer service to freeze my membership due to health reasons. She wa... See more
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Location
Switch locationChampions Way, NW4 1PX Hendon, GB
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See what reviewers are saying
The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was wit... See more
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The joining process is very straightforward, but I quite frankly joined because I wanted to swim regularly. The swimming pool and poolside area are absolutely freezing cold. There is cold air being pu... See more
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The pool changing room areas are always dirty hair everywhere same with the showers theres empty shampoo bottles and hair everywhere. Changing room floors are filthy. The water in the pool its fre... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Champions Way, NW4 1PX, Hendon, United Kingdom
4.5
Excellent
171 reviews
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I can’t use my membership
August 21, 2023
Reply from Better - Barnet Copthall Leisure Centre
Good Afternoon Olena,
Thank you for your review.
I am very sorry to hear that you are unable to utilise your membership. Are you please able to clarify some more information in regards to why you are unable to use your membership so I can try to assist you with any issues you may be experiencing?
Kind regards,
Charmaine
Happy with support received
I received an instant response from the support team who renewed my membership as requested making my life easier than it would have been.
August 20, 2023
Unprompted review
Reply from Better - Barnet Copthall Leisure Centre
Good Evening Jamila,
Thank you for your lovely review.
We are delighted to hear that the Membership Team was able to assist you with the instant renewal of your Annual membership. We hope you are now able to continue with your membership for another 12 months at the Barnet Copthall leisure centre.
Kind regards,
Charmaine
I loved everything
I loved everything on my first day.
The coach was so helpful.
I can’t wait to be back
July 15, 2023
Reply from Better - Barnet Copthall Leisure Centre
Good Afternoon Elgar,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Copthall leisure centre. We are also proud to hear that our staff have been friendly and welcoming. We pride ourselves on our excellent customer service so we are happy to hear that this is the service you have received at our facilities. We hope you continue to enjoy your Better membership with us and we look forward to welcoming you back.
Kind regards,
Charmaine
The Caring attitude of the instructors
Everyone that I came into contact with was friendly and helpful.
July 17, 2023
Reply from Better - Barnet Copthall Leisure Centre
Hi Stephen,
Thank you for the great 5-star review! We are thrilled that you have found the team to be caring, helpful and friendly.
We really appreciate this positive feedback.
Thank you again for your support!
Kind regards,
Ivy
Very courteous and knowledgeable staff…
Very courteous and knowledgeable staff at the front desk. Extremely welcoming. Superb facilities with friendly staff.
July 12, 2023
Reply from Better - Barnet Copthall Leisure Centre
Hi Amjad,
Thank you for your review.
We are glad to hear of your great experience at Copthall and have passed your wonderful comments onto the centre.
Warm Regards
Hazal
The worst booking system ever !
The worst booking system ever !
it’s almost impossible to book for women’s water workout sessions.
Therefore Not making much use of membership as can’t mange to book regular weekly sessions.
.
Very frustrating and disappointing.
July 4, 2023
Reply from Better - Barnet Copthall Leisure Centre
Good Morning Vijay,
Thank you for your review.
I am very sorry to hear that you are having difficulties making bookings online. Members are able to book 7 days in advance from 10pm at night and non members can book 6 days in advance. Are you unable to book due to the session being fully booked each week or are you experiencing any other booking issue? If you are experiencing any other booking issue can you let me know so I can try to assist you further?
Kind regards,
Charmaine
Competitive price, well equipped
The price is competitive. The gym is well equipped. Pretty clean changing rooms. The classes can be good although could do with a bit more choice.
July 4, 2023
Reply from Better - Barnet Copthall Leisure Centre
Good Morning Alison,
Thank you for your review.
We are happy to hear that you are enjoying your membership with us and our facilities are clean and well maintained. We also thank you for your feedback in regards to the Fitness Classes we have available at the Barnet Copthall centre. I will ensure to pass this feedback onto the centre manager.
Hope this helps.
Kind regards,
Charmaine
Reply from Better - Barnet Copthall Leisure Centre
Good Afternoon Neda,
Thank you for your review.
We are very happy to hear that the Barnet Copthall leisure centre is very clean and well maintained and the staff are very friendly. I will ensure to pass on your feedback for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
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