I’ve been a regular at this centre for almost 3 years now. One of the positives of my experience here is the warm, friendly, welcoming environment cultivated by the staff, fitness instructors and pers... See more
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Location
Switch location63 Clissold Rd, N16 9EX Hackney, GB
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I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... See more
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I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... See more
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Overall, the gym has almost everything you need for now. However, just need bit more transformation. Heard from staff that the gym will be expanding the gym area with improved swimming facilities, s... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
63 Clissold Rd, N16 9EX, Hackney, United Kingdom
3.7
Average
175 reviews
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Hamza Has Made My Fitness Journey a Joy
I have been a member of the gym for over a year, and I particularly love using the gym at Clissold because Hamza has made my exercise journey such a joy.
His encouragement in the classes has been amazing. He is very detailed and always tailors exercises to benefit each individual, with a strong focus on building strength.
When I first joined the gym, I had straps on both knees and a weak shoulder. Hamza always makes a point of asking before each class if anyone has an injury or any limitations. He then makes sure to incorporate suitable exercises that help build strength safely and effectively.
Thanks to his guidance and encouragement, my knees and shoulder have become much stronger. I always look forward to attending his classes because I know I will be challenged, supported and encouraged.
Hamza is an excellent trainer, and I am very grateful for the positive impact he has had on my fitness journey. It will be great to see him back on the morning circuit classes.
August 13, 2026
Unprompted review
May use AI-assist with repliesRead more
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I love the gym
I love the gym, lots of machines and equipment, not to mention Hamza, who is a fantastic fitness instructor and really looks after everyone who comes to the gym.
August 7, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi Bez,
Thank you for your wonderful feedback. We're delighted to hear that you love the gym and enjoy the wide range of machines and equipment available.
It's especially fantastic to hear your kind words about Hamza. We're pleased that his approachable nature, support, and dedication to helping members have made such a positive impact on your experience. Team members like Hamza play an important role in creating a welcoming and motivating environment, and we're delighted that his efforts have been recognised.
Thank you for taking the time to share your kind comments.
Warm Regards,
Hazal
Leisure Centre Review
I’ve been a regular at this centre for almost 3 years now. One of the positives of my experience here is the warm, friendly, welcoming environment cultivated by the staff, fitness instructors and personal trainers in the gym. I’d like to highlight Hamza in particular who has been a real gem and is always on hand to help and always providing a friendly face. I can recall many instances where he has given me useful tips on my exercises.
August 12, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi Tula,
Thank you for taking the time to share your feedback about Clissold Leisure Centre.
We are delighted to hear that you have enjoyed such a positive experience over the past three years and that you have found the centre to be a warm, friendly and welcoming environment.
A special thank you for recognising Hamza. It is wonderful to hear how consistently helpful, approachable and supportive he has been, and that his advice and encouragement have made a positive difference to your fitness journey. We will ensure your kind words are shared with him and the wider team.
Thank you again for your continued support and for taking the time to acknowledge the efforts of our staff.
Warm Regards,
Hazal
On our first day
On our first day at the center when we ask questions to staff, they just plainly said no and does not even give effort to answer or find out. Just said “i dont know!” And ran off. That was not really helpful. They dont even have any idea if the used rackets on the reception are for rent or not. Disappointing.
Group Cycle also did not have music, it would have been helpful if we were informed ahead of time, so we could’ve rebook some other time.
August 9, 2026
Reply from Better - Clissold Leisure Centre
Hi there,
Thank you for taking the time to share your feedback about Clissold Leisure Centre.
We are sorry to hear that your first experience did not meet your expectations. We understand how disappointing it can be when you are unable to get the information you need, particularly when you are new to the centre. Providing helpful and knowledgeable customer service is important to us, and we appreciate you bringing this to our attention.
We also apologise for the lack of music during the Group Cycle class and understand that advance notice would have helped you make an informed decision about your booking.
Your comments have been noted and will be shared with the relevant team for review.
Warm Regards,
Hazal
amazing balance of price and quality of…
amazing balance of price and quality of the equipment
August 11, 2026
Reply from Better - Clissold Leisure Centre
Hi Gus,
Thank you for taking the time to share your feedback about Clissold Leisure Centre.
We are delighted to hear that you feel the centre offers an excellent balance of value and quality. It is great to know that the equipment has met your expectations and contributed to a positive experience.
Thank you for your kind comments and for your support.
Warm Regards,
Hazal
Reply from Better - Clissold Leisure Centre
Hi Abimbola
Thank you for your review.
It is wonderful to know that the staff at Clissold Leisure Centre are creating a great atmosphere and have been able to help with your enquiries.
Please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
The understanding of tutors
The understanding of tutors
The knowledge of administrators
The warmth given by all within Clissold Leisure Centre.
August 10, 2026
My instructoe, Hamza
Really nice and helpful, loves to assist others and has made the gym an amazing experience. Hamza has made my time at the gym easy and rewarding, helping me with the facilities all around the gym.
August 11, 2026
Unprompted review
⭐️⭐️⭐️⭐️⭐️ Hamza Deserves to Be Recognised
⭐️⭐️⭐️⭐️⭐️ Hamza Deserves to Be Recognised
I’ve been coming to Better Gym Clissold for a while, and I really wanted to take the time to recognise Hamza for the excellent work he does.
Hamza is one of those people who genuinely makes a difference. He is always friendly, respectful, and approachable, and he makes the effort to speak to members and make everyone feel welcome. Whether he is helping a member, having a quick conversation, or simply making sure everything is running smoothly, he always does it with a positive attitude.
What I particularly appreciate is that Hamza doesn’t just focus on the obvious parts of his role. He works hard to keep the gym floor clean, tidy, and safe, and you can see that he takes real pride in maintaining a good environment for everyone.
His hard work can sometimes go unnoticed because he quietly gets on with what needs to be done, but as a regular member, I definitely notice and appreciate it.
Hamza is a credit to Better Gym Clissold and deserves recognition for his dedication, professionalism, and the positive atmosphere he helps create. Keep up the amazing work, Hamza! 👏🏽💪🏽
July 1, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi Daian,
Thank you for taking the time to share your feedback about Clissold Leisure Centre.
We are delighted to hear about the positive impact Hamza has had on your experience at the centre. It is wonderful to know that he consistently goes above and beyond to make members feel welcome, supported and valued.
We especially appreciate your recognition of his professionalism, friendly attitude and dedication to maintaining a clean, safe and welcoming gym environment. It is always rewarding to hear when a team member's hard work and commitment are noticed by our customers.
We will ensure your kind words are shared with Hamza and the wider team. Thank you for taking the time to acknowledge his efforts and the positive contribution he makes to the centre.
Warm Regards,
Hazal
Good gym with good staff
Overall, the gym has almost everything you need for now. However, just need bit more transformation. Heard from staff that the gym will be expanding the gym area with improved swimming facilities, so thats a good news for us, weight lifters. The gym has anti-bacterial wipes and tissues for hygiene purpose. Thats very gd! Some other gyms dont even have basic wipes.
Staff Hamza, Layla and Bilal are good. Layla and Hamza has always been approachable. Hamza has corrected my lat machine pull ups and even supported me with incline bench press ( many females will avoid that due to fear) however Hamza is always very supportive with gym fitness. I have personally seen him training young boys which s positive. Layla also very friendly and gives supportive induction classes. I think we need staff like them to create positivity amongst gym goers. Gym can get busy around 5pm to 7pm but hopefully with gym refurbishment, we have more machines to train with. Thanks Clissold.
August 4, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi DG,
Thank you for your positive feedback.
We're thrilled to hear that you enjoy the gym and appreciate the range of equipment, hygiene facilities and the efforts made to maintain a clean environment. It's great to know that the anti-bacterial wipes and tissues are making a positive difference to your experience.
We're also pleased that you're looking forward to the planned improvements and expansion works. We continuously look for ways to enhance our facilities, and it's encouraging to hear your enthusiasm for the future developments.
Thank you for your support, and we look forward to welcoming you back soon.
Kind regards,
Suheera
My experience at Clissold Leisure…
My experience at Clissold Leisure Centre was wonderful. The staff were very friendly, and the facilities were clean and well-equipped. I would like to give special thanks to Hamza for his help in the new sports hall section. He is a professional, always dedicated, and he is always friendly with people and customers, and he is always smiling. In addition, my work started well at the centre, and I feel comfortable and continuously supported. I also thank the reception team, as they are always smiling and their faces are bright. Thank you all so much, and I especially thank Hamza and the reception team for everything.
August 8, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi there,
Thank you for your wonderful feedback about Clissold Leisure Centre.
We're delighted to hear that you've had such a positive experience at the centre. It's fantastic to know that you found the facilities clean and well-equipped, and that the team has helped create a friendly and welcoming environment.
We're especially pleased to hear your kind words about Hamza. His professionalism, dedication and positive attitude are greatly valued, and it's wonderful to know that his support and friendly approach have made such a difference to both your experience and your start at the centre.
We're also grateful for your recognition of the reception team. Creating a warm and welcoming atmosphere for all our customers is something we take great pride in, and your comments will mean a great deal to the team.
Thank you for taking the time to share your experience and recognise the hard work of our colleagues.
Warm Regards,
Hazal
I am a regular member at this gym and…
I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer place to be. We really appreciate having him here_ He’s a real asset and I hope he stays!
August 8, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi there,
Thank you for your wonderful feedback about Clissold Leisure Centre.
We're delighted to hear that Hamza has made such a positive impact on your experience. It's fantastic to know that his friendly, professional and supportive approach is appreciated by members and helps create such a welcoming atmosphere in the gym.
We'll be sure to share your kind words with Hamza. Recognition like this means a great deal, and we're pleased to hear that his hard work and dedication have not gone unnoticed.
Thank you for taking the time to share your experience.
Warm Regards,
Hazal
I’ve had a great experience at Clissold…
I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member, I’ve found his support really valuable and it’s made a big difference to my training. The gym is clean, well-equipped, and the staff on the gym floor are always friendly and approachable. I’d definitely recommend it.
August 7, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi Imahn,
Thank you for your fantastic feedback about Clissold Leisure Centre.
We're delighted to hear that you've had such a positive experience and that Hamza's advice, support and encouragement have made a real difference to your training. It's wonderful to know that he takes the time to help members achieve their goals and get the most from their workouts.
We're also pleased to hear your comments about the gym facilities and the wider team. Providing a clean, well-equipped and welcoming environment is something we take great pride in, and it's great to know this has contributed to your experience.
Thank you for your recommendation and for taking the time to recognise Hamza and the team.
Warm Regards,
Hazal
Gym floor staff
I’ve always found the staff at the gym/leisure centre to be really friendly, welcoming and helpful. Layla, Bilal and Hamza are all lovely people who are easy to talk to and always seem happy to help whenever you need anything. They really do make the place feel more welcoming.
I’d especially like to mention Hamza. He’s always friendly, approachable and goes out of his way to help people. He has a great attitude, is brilliant with the members and is someone you can have a proper conversation with. In my opinion, he’s a real asset to the gym.
All three are a credit to the centre, and I hope their hard work and the positive difference they make doesn’t go unnoticed. Staff like these are a big part of what makes people enjoy coming back.
August 7, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi there,
Thank you for taking the time to share such wonderful feedback about your experience at Clissold Leisure Centre.
We're delighted to hear that Hamza, Bilal and Layla have made such a positive impression. It's fantastic to know that their friendliness, approachability and willingness to help contribute to creating a welcoming environment for our members.
We're especially pleased to hear your recognition of Hamza's outstanding attitude and dedication. Going the extra mile for our customers is something we greatly value, and it's wonderful to know his efforts are making such a difference.
We'll be sure to pass your kind comments on to the team. Thank you for recognising their hard work and commitment.
Warm Regards,
Hazal
5 stars
I’ve really enjoyed my experience at this gym. The atmosphere is great, the facilities are well maintained, and there’s always a welcoming and friendly environment.
A special mention to Hamza, who is always incredibly helpful and approachable. He’s always happy to assist, answer questions, and make sure members feel supported. It’s people like him who really make a difference to the overall gym experience.
August 7, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi Angie
Thank you for your review.
We are very happy to hear that you're enjoying the atmosphere, facilities, and welcoming environment at our gym.
It is also great to know that Hamza has been able to assist you and fellow members at Clissold Leisure Centre and go above and beyond!
We will be sure to pass your feedback on.
Kind Regards
Amir
Reply from Better - Clissold Leisure Centre
Hi Jayden,
Thank you for your incredible review!
We're so happy to hear that everyone has been so kind during your visits.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
So far, so great!
I joined the Clissold Leisure Centre a week ago and have already been so impressed with the helpful and friendly induction, quality of equipment and cleanliness of the space. The amount of activities available is great and booking has been a breeze. Looking forward to many more visits!
August 4, 2026
Reply from Better - Clissold Leisure Centre
Hi Natalie,
Thank you for taking the time to share such wonderful feedback.
We're delighted to hear that you've had such a positive start to your membership at Clissold Leisure Centre. It's great to know that our team's friendly induction, the quality of the equipment, the cleanliness of the centre, and the variety of activities available have all made a great impression. We're also pleased that the booking process has been so straightforward.
We look forward to welcoming you back for many more enjoyable visits.
Warm Regards,
Hazal
The showers up stair are not ventilated…
The showers up stair are not ventilated and often feel unhygienic . Realise they are cleaned but what a mess left by members. They were far better before. There are drain flys down stairs in the changing rooms. There is not enough equipment. Infact broken machines that have been sitting with signs on for over a month. Not enough weights . Can be waiting over 15 mins whilst people hog the machines. It was far better 10 years ago. Also the toilets on the ground floor the water is boiling hot to wash hands. This is bad for the environment. There are also children on some days that need supervision for health and safety that are using the machines. Too young to be using the machines and not sure why the gym allows it.
July 31, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi,
Thank you for taking the time to leave such detailed feedback.
We're sorry to hear that aspects of your recent experience have not met your expectations. We appreciate the concerns you've raised regarding the shower facilities, the condition and availability of gym equipment, the temperature of the taps, and the supervision of younger gym users.
Your comments have been shared with the relevant management team so they can review the issues you've highlighted, including the maintenance of equipment, cleanliness, ventilation and ensuring age restrictions and supervision requirements are being followed.
We value your feedback and appreciate you bringing these matters to our attention. We hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards,
Suheera
The Better App is not fit for purpose
The Better App is not fit for purpose. Booking in advance is a nightmare, the App keeps buffering, states activity is full on-line but in person is not. Better have a huge membership and really need to get the issues with the App sorted out.
July 28, 2026
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi Caroline,
Thank you for your review!
We're experiencing intermittent issues with our system that may have affected you when trying to make a booking.
If you've tried booking on the Better UK App or the Better website without success, we'd recommend visiting your local centre if you can.
Please ensure you've tried booking when logged in and logged out of your Better account with us.
We'd like to remain posted about the issue, so email us at Customerservices@GLL.org if this persists. You can put 'FAO Kaisha' in the subject heading.
Thank you again for your feedback!
Warm Regards,
Kaisha
I felt welcomed
I felt welcomed
My swimming teacher - Sarah is competent, friendly and understanding.
I feel I can learn with her.
The changing rooms are clean and well maintained.
July 16, 2026
Reply from Better - Clissold Leisure Centre
Hi Sharon,
Thank you for your lovely review!
We're delighted to hear that you felt welcomed during your visit and that you're enjoying your swimming lessons with Sarah.
It's wonderful to know how friendly, understanding, and supportive she's been when helping you learn.
We're also pleased that you appreciate the cleanliness of our changing rooms and find this space well maintained.
We look forward to continuing to see you grow!
Warm Regards,
Kaisha
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