Been coming for a little while now. Absolutely love the classes. Always such a great experience and the staff are always friendly and happy to help, which was something other centres lacked. Always lo... See more
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Location
Switch locationDartmouth Road, SE23 3HZ London, GB
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New member and so far have not been able to book a single aquafit class always fully booked or on a wait list and then by the time a slot becomes available its gone. Please add more classes as theres... See more
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It was my very first visit and receptionist made me very welcome and explained where I needed to go, lockers, etc. In gym Matt kindly went round each piece of equipment explaining how and what they d... See more
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Staff are so kind, helpful and friendly. Facilities are clean and tidy. Family friendly and inclusive environment. Really enjoying the women's only fitness class. More of these at forest hill pools pl... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Dartmouth Road, SE23 3HZ, London, United Kingdom
4.1
Great
88 reviews
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W,e like it.
W,e like it, it's clean, the changing rooms are ok, we like that there are hair dryers, we are also very happy with the staff,recommended it!😊
October 15, 2025
Reply from Better - Forest Hill Pools
Hi Crina
Thank you for your review.
It is great to see you like the facilities and hairdryers at Forest Hill Pools!
Thank you also for the recommendation and the feedback regarding the centre staff.
We will be sure to pass this on.
Kind Regards
Amir
Excellent
Really like the fitness classes and the gym. It’s a friendly place to go.
October 15, 2025
Reply from Better - Forest Hill Pools
Hi Alixa
Thank you for your review.
It's wonderful to hear that you're enjoying the facilities and classes at Forest Hill Pools, and that our staff are creating such a welcoming atmosphere at the centre.
We hope this continues!
Kind Regards
Amir
Classes hard to book onto and often cancelled with no notice
The app is a nightmare to use. Classes fill up so quickly it’s almost impossible to get a space. I’ve managed to book onto Zumba just 4 times in about 3 months. On two of those occasions the instructor didn’t turn up, and on another of the occasions the instructor wasn’t there so cover was arranged, but the person covering the class said that they had never done Zumba before.
When I requested refunds four sessions that don’t go ahead, I’ve had to chase repeatedly then have been given credit rather than being given my money back
October 3, 2025
Reply from Better - Forest Hill Pools
Hi,
Thanks for your review.
We are sorry to hear that your session was cancelled.
We understand how frustrating this can be and appreciate you providing us with this feedback.
Whilst we do empathise that cancellations can be disappointing we try our best to ensure we minimise disruption wherever possible.
Thanks for your feedback and we hope you continue to enjoy your membership.
Warm Regards
Hazal
Our account has been cancelled twice
Our account has been cancelled twice, without apparent reason. We have been told that it was us who cancelled the direct debit with our bank, but it was not the case. We had to get in touch with Better twice for them to reinstate the direct debit. At today, we haven't been told what happened. We hope there won't be a third time
September 30, 2025
Reply from Better - Forest Hill Pools
Hi Laura,
Thank you for your review.
Upon looking at your account, I can see that it does state that your Direct Debit instruction was cancelled.
We are unable to cancel a Direct Debit instruction; only the customer or bank can do this. So if you have not cancelled it, we would advise speaking with your bank directly.
We hope that helps!
Warm Regards
Hazal
The toliets at Forest Hill London need…
The toliets at Forest Hill London need to be checked at regular intervals during the day, I can go into the toilets and find excrement in more than one toilet.
Also if you put the seat down its covererd with hair, dirt and urine on the back rim, which gives clear indication that the toilets are not been cleaned properly. No respect to the service users is been shown and no pride in those that are suppose to be cleaning them. The only reason I use that center is because of the swimming pool. I dread using the toilets and hate that I need to use them. I will say that you cannot always avoid this happening but the fact that the toilet seat and other areas of the toilet are dirty
anyway says it all.
ALTHOUGH I HAVE HAD TO PUT A DATE. THIS IS AN ONGOING EXPERIENCE
September 26, 2025
Reply from Better - Forest Hill Pools
Hello Marie,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience with the cleanliness of the toilets at Forest Hill Pools. This is certainly not the standard we aim to uphold, and we understand how distressing and uncomfortable this must have been for you.
We’ve passed your comments directly to the centre’s management team, and they are reviewing cleaning schedules and procedures to ensure that facilities are checked and maintained more frequently throughout the day.
Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention.
We’re glad to hear you continue to use the swimming pool, and we hope to make your overall experience more positive moving forward.
If you have any further concerns or suggestions, please don’t hesitate to reach out to us directly.
Kind regards,
The Gym at Forest Hill LC.
I am a returning customer to Forest Hill LC after a gap of several years, and was really disappointed by the quality and range of the equipment in the gym now. Most of the weights machines and cv machines appear to be quite old and are not functioning as smoothly as they should. It doesn't meet the standard that I would expect. The pool, however, is great.
September 22, 2025
Reply from Better - Forest Hill Pools
Hi Yvette
Thank you for your review.
We are sorry to see that you are not happy with the gym equipment provided at the Forest Hill Pool, and we have passed your feedback on to the management team to review.
In addtion to this, it is great to hear you are enjoying the swimming pool.
Kind Regards
Amir
Make the water in swimming pool warmer
The water in Forest Hill swimming pool it’s extremely cold. I do not recommend it to anyone.
April 23, 2025
Reply from Better - Forest Hill Pools
Hi Deolinda
Thank you for your review.
We are sorry to see that you found the swimming pool too cold at the Forest Hill Pools, and we have passed your feedback on to the General Manager to look into.
Kind Regards
Amir
Clean spaces, working equipment
Clean spaces, working equipment. I had no complaints on both the gym and the swimming pool that I use. It's never too crowded, but always a good idea to book in advance.
September 9, 2025
Reply from Better - Forest Hill Pools
Hi Joseph,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility in Forest Hill pools.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
I've booked a 6 week swim doctor…
I've booked a 6 week swim doctor course. No problems the first week but went back the second and they denied all knowledge of my booking and wouldn't let me in. Still waiting for and answer from them 3 days later. No idea as to whether to turn up next week or not.
August 25, 2025
Reply from Better - Forest Hill Pools
Hello Michael,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
I believe we are investigating to your complaint. Please attend your session as normal.
Many Thanks
Aaiasa
I was referred by my GP and Alex gave…
I was referred by my GP and Alex gave me a fitness programme. With regular monthly reviews with Alex I have been able to extend my ability on the cardio machines, and start to feel a real difference in my fitness. Would definitely recommend.
August 26, 2025
Unprompted review
Reply from Better - Forest Hill Pools
Hi Simon,
Thank you so much for your kind words!
We're really glad to hear that the fitness programme with Alex has made a positive difference in your journey. It's great to see your progress and commitment paying off, and we’re thrilled that you’re feeling the results. We appreciate your recommendation and look forward to supporting you as you continue to build your fitness!
Warm regards,
Charmaine
I attend the Cardiac Rehab classes at…
I attend the Cardiac Rehab classes at Forest Hill. Alex is a brilliant instructor. He is so calm, fun and friendly. He is a real asset to the service. Great stuff.
August 21, 2025
Unprompted review
Reply from Better - Forest Hill Pools
Hi Jane,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Forest Hill Pool Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
My daughter first lessson was great !
My daughter first lessson was great !! The man she had was amazing.
She was very nervous so the life guard asked her permission to hold her hand to take her to the teacher ……. All she kept saying is on the way home I can’t wait for next week.
She actually got moved up in her first lesson but again was lovely my daughter was asked how do you feel about this …….. great communication.
August 15, 2025
Reply from Better - Forest Hill Pools
Hi Sinead,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Forest hill pools leisure centre. Really happy to hear your child has become confortable with our pools.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Great adult swimming lesson but filthy changing and shower areas
My son and I have just started swimming lesson at the pool. The swimming teachers are great, we had a wonderful time.
However, the showers and changing are cubicles absolutely filthy! Someone needs to go an wipe down the mould on the walls 🤢
August 13, 2025
Unprompted review
Reply from Better - Forest Hill Pools
Good afternoon Kam,
Thank you for your feedback — we're so glad to hear that you and your son are enjoying the swimming lessons and that our instructors are making it a positive experience for you both!
We're very sorry to hear about the condition of the showers and changing cubicles. Cleanliness is something we take seriously, and we appreciate you bringing this to our attention. We’ve passed your comments on to the facilities team, and we’ll ensure this issue is addressed promptly.
Thanks again for taking the time to share your experience — we hope to see you both again soon.
Best regards,
Charmaine
Great!
Thank you Georgia for letting me take part of the Healthwise program. It has been truly life-changing!
August 13, 2025
Unprompted review
Reply from Better - Forest Hill Pools
Hi Sergio
Thank you for your review.
We are very pleased to hear that the Healthwise program has had such a positive impact on you. Georgia will be so pleased to know she made a difference!
We hope you reach your health and fitness goals with us, and thank you for choosing Better.
Kind Regards
Amir
I had the pleasure of having PT…
I had the pleasure of starting my health wise sessions with Georgia and it was incredible she is very calm and professional and always motivates and encourages me she makes the gym experience so much better she needs a raise
August 6, 2025
Unprompted review
Reply from Better - Forest Hill Pools
Hi Paige,
Thank you so much for your kind words!
We're thrilled to hear that you've had such a positive experience with Georgia. Her calm, motivating, and professional approach truly makes a difference, and we’re lucky to have her on the team. We'll be sure to pass along your feedback—it's definitely the kind that makes someone’s day (and maybe earns them that raise 😉). Keep up the great work in your sessions!
Warm regards,
Charmaine
Excellent swimming instructor
I have tried different instructor as a beginner in the daytime, but my experience with David (Monday evenings) was excellent. He was very patient and tolerant of each beginner putting into consideration that we all learn at different pace.
He explained the fundamental tips of swimming which is important for beginners to know.
He was very reassuring and made all of us feel relaxed and comfortable in the water. I was glad that I tried the evening sessions, the two evenings with David was my best lessons so far.
July 14, 2025
Reply from Better - Forest Hill Pools
Hello Kofo,
We truly appreciate your wonderful comments and feedback.
We are delighted to know that you’re enjoying your swimming lessons with David at Forest Hill Pools.
Warm wishes.
Nice and freindly staff and quick to…
Nice and freindly staff and quick to sort my enquiry out
July 21, 2025
Unprompted review
Reply from Better - Forest Hill Pools
Hi Alexander
Thank you for your review.
It is wonderful to see that the team has been able to assist you and resolve your inquiry promptly, providing a pleasant experience while doing so!
We hope you enjoy using the Forest Hill Pools facilities, and thank you for choosing better.
Kind Regards
Amir
I signed up
I signed up, and it took 5 minutes. Very helpful and friendly staff. Highly recommend!
July 14, 2025
Reply from Better - Forest Hill Pools
Good Evening Jamie,
Thank you so much for your kind words!
We’re thrilled to hear that the sign-up process was quick and that our team at the Forest Hill Pools were helpful and friendly. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out.
Welcome aboard!
Kind regards,
Charmaine
Very friendly and helpful staff
Very friendly and helpful staff. Pleasant and comfortable area I enjoy my swim very much.
July 2, 2025
Reply from Better - Forest Hill Pools
Hi Vivienne
Thank you for your review.
We are pleased to see that you enjoyed your swim sessions at the Forest Hill Pools and that you have had the opportunity to meet the centre staff.
If you have any further enquiries, please do not hesitate to reach out to the available staff or the Customer Service Team.
Kind Regards
Amir
Staff so helpful.I was .it's cool and…
Staff so helpful.I was .it's cool and well maintained. I was referred from the Lewisham Cardio rehab on a 12 week programme with Alex ..It was brilliant ! He was brilliant, so supportive. Gradually building up our confidence which is why I have joined the gym.
May 15, 2025
Reply from Better - Forest Hill Pools
Hi Cathy,
It’s so wonderful to hear that our team member Alex has made such a positive impact and that you’re now Joined our Forest Hill Pools Centre . We’re thrilled that our Centre team is supporting your fitness journey and recovery.
We’re over the moon to hear that our customers are gaining confidence and making great progress towards their fitness goals.
Thank you so much for your support. Alex and the whole Centre team will be delighted to hear your kind words.
Best regards,
Sarah H
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