Been coming for a little while now. Absolutely love the classes. Always such a great experience and the staff are always friendly and happy to help, which was something other centres lacked. Always lo... See more
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Location
Switch locationDartmouth Road, SE23 3HZ London, GB
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New member and so far have not been able to book a single aquafit class always fully booked or on a wait list and then by the time a slot becomes available its gone. Please add more classes as theres... See more
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It was my very first visit and receptionist made me very welcome and explained where I needed to go, lockers, etc. In gym Matt kindly went round each piece of equipment explaining how and what they d... See more
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Staff are so kind, helpful and friendly. Facilities are clean and tidy. Family friendly and inclusive environment. Really enjoying the women's only fitness class. More of these at forest hill pools pl... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Dartmouth Road, SE23 3HZ, London, United Kingdom
4.1
Great
88 reviews
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Caring staff and admin
There was some confusion about the nature of my senior membership of the gym. As they could not easily resolve it, the person (Shirley) who dealt with the issue arranged to have my membership extended for a year with the same swim/gym usage as before. I would also like to commend the staff at Forest Hill Pools who have always proved to be friendly, helpful and caring.
April 24, 2024
Unprompted review
Reply from Better - Forest Hill Pools
Hi David
Thank you for taking the time to tell us about your recent experience with us.
We are very pleased to see Shirley has been able to do deal with any outstanding issues you may have had and you are enjoying your time at our Forest Hill Pools alongside the friendly staff there.
Please let us know if you need assistance with anything else and thank you for choosing Better.
Kind Regards
Amir
I have serious worries about the hygene…
I have serious worries about the hygene practice and policy implimentation at this pool. There are clear sinage which tells people to remove outside shoes befre entering the changing area and access to the pools. Through observation over a long period ( weekly for more than a year) I have observed the vast majority of adults ignore this and walk what ever their shoes have picked up on the street straight into the wet area. Logically this dirt will disolve on the wet floor and swimmers with bare feet are walking through this mixture. I have challenged staff about this on various occasions and the best responce I have recieved so far is" We have signs up" or more frequently shrugged shoulders. I'm glad some have found the staff helpful and polite. This has not been my experience, and in conjunction with a pretty useless and tempramental entry system I wish someone would get a grip of these issues which are after all what give first impressions.
March 25, 2024
Unprompted review
Reply from Better - Forest Hill Pools
Hi
Thank you for your feedback; we value the time you've taken to provide it.
We are sorry to hear about your experience at our centre and your review has been escalated to the General Manager to look into.
I hope this helps
Kind Regards
Amir
It's just my first step back to…
It's just my first step back to exercising. Was shocked to discover I have no strength to swim one length.
November 27, 2023
Reply from Better - Forest Hill Pools
Good Evening Ms Towler,
Thank you for your review.
We are very happy to hear that you are enjoying returning back to your Health & Fitness at the Forest Hill Pools. We hope you continue with your swim sessions to build up your strength and fitness levels.
Kind regards,
Charmaine
Easy to use but staff helpful if you…
Easy to use but staff helpful if you have a question
September 27, 2023
Reply from Better - Forest Hill Pools
Hi
Thank you for your review.
We are very proud to see our staff are helpful and available for members when needed.
We hope it stays easy to use!
Regards
Amir
Swimming class
The instructor is excellent! Taught me how to breath in and out of water and I feel more confident in the water. I never realised you kick either your thighs and not your feet! She is excellent!
September 5, 2023
Reply from Better - Forest Hill Pools
Hi Jeni
Thank you for your review.
We are very pleased to see you are enjoying your swimming lessons and learning great technique.
We hope you continue to enjoy our facilities and your confidence continues to grow.
Kind Regards
Amir
Swimming classes for 1 year old
The online booking system was extremely frustrating to use - it didn't accept my details after multiple attempts so I had to book in person in the end. Also the teaching style of this class wasn't for me and my baby didn't seem to enjoy it. I prefer teachers who are more gentle in their approach to babies and new parents. So all in all I found the whole experience just too stressful and not worth it. On a positive note however, the staff on reception were friendly and helpful and the cafe has a little children's book area.
August 21, 2023
Reply from Better - Forest Hill Pools
Good Afternoon,
Thank you for your review.
I am very sorry to hear that you found it difficult to sign up online for swimming lessons and also disappointed to hear that once you attended the lessons you did not like the teaching style of the instructor. I will pass on this feedback for the attention of the centre manager so they can review the lessons. We are however, happy to hear that you enjoyed the café on site and the staff were also friendly and helpful at the centre.
Kind regards,
Charmaine
Very helpful staff Thankyou
August 7, 2023
Reply from Better - Forest Hill Pools
Hi Edward
Thank you for your review,
We are very pleased to hear this about our centre staff.
I will pass this on to the team.
Regards
Amir
Made a complaint two weeks ago
Made a complaint two weeks ago, nothing back yet. place seems very fractured and their policies need to be reviewed.
July 5, 2023
Reply from Better - Forest Hill Pools
Good Afternoon Daniel,
Thank you for your review.
I am very sorry to hear that have lodged a complaint and not yet received a response. Are you please able to clarify where you sent the complaint so we can review this and respond directly back to you? How did you send the complaint? Was this via email or via our Contact Us Form online?
I await your update.
Kind regards,
Charmaine
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