Better - Gosling Sports Park Reviews 

185
TrustScore 4.5 out of 5

4.4

Stanborough Road, AL8 6XE Welwyn Garden City, GB


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Rated 4 out of 5 stars

Good gym. Would prefer they invested less in punching bags, leave that to boxing/MMA clubs and focus on more on lat pull down machines, cables, hack squat machines etc.. Friendly and welcoming staf... See more

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Rated 5 out of 5 stars

I've been coming here for about 3 years, maybe a little longer. Gym: it's got a good selection if equipment, staff are often available to assist with form, show how to use equipment etc. Tibor... See more

Company replied

Rated 5 out of 5 stars

I’ve been a member here for 6 years now. Very pleased with the facilities, massive gym with dumbbells upto 50kg Great staff too! Always willing to help, whether you need a spot or any other advice.... See more

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Rated 4 out of 5 stars

A good gym. Would be 5 star if not for busy periods when under 16s attend and also irritating punch bags. Ask for Tibor should you require assistance in the gym, very knowledgeable and helpful chap!... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Stanborough Road, AL8 6XE, Welwyn Garden City, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

185 reviews

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4.4

All reviews

(185)

5,365 reviews in the last 12 months

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Rated 5 out of 5 stars

Great time - would recommend

Great. All staff and instructors were very friendly and helped with putting the boots on and explained everything well. They are lovely to real beginners as well. But did let you progress more quickly if you’re ready. I thought a dry ski slope would be rubbish compared to a snow slope but it was great. Also much cheaper then the real snow centres but just as good.

February 8, 2025
Unprompted review
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Reply from Better - Gosling Sports Park

Hi Kerina,

Thanks for your review.

We are so glad to hear that you enjoyed your dry skiing experience at Gosling Sports Park and look forward to welcoming you back in the future!

Warm Regards

Hazal

Rated 2 out of 5 stars

Under 5s trampoline party: they don't have a clue

Unfortunately not a good party experience at all. After booking a birthday party online, we were sent a bunch of stupid rules that weren't in line with the booking T&Cs at all, nor comparable to the rules of the same trampoline session actually happening at that time.

The party room wasn't big enough for the numbers we wanted to bring and they wouldn't accommodate by changing to a larger room, despite telling us otherwise before booking. They even suggested that parents (of under 5s) could wait in the cafe, which is nowhere near the party room. Whoever had these ideas has never held a party for toddlers.

They refused to speak to us by phone, and when we went in person, the manager hid in an office and would only relay messages via the teenagers at the front desk.

On the day we found it quite difficult to set up the party room while the party was still going on, and they weren't helpful at all.

The only saving grace was that the party was enjoyed by all, but it wasn't worth the weeks of stress to try and align expectations with the stupid rules they spring on you.

I wasn't going to write a review, but they actually invited me to, which is odd because they knew we were very unhappy with them and it would've probably been in their own interests not to.

November 23, 2024
Unprompted review
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Reply from Better - Gosling Sports Park

Hi Sam,

Thanks for your review.

We are disappointed to hear that your recent experience at Gosling was not as great as it should have been.

We have sent you a 'find reviewer' request so we can gather your contact information and pass on your complaint to the centre so they can look into this for you.

Warm Regards

Hazal

Rated 5 out of 5 stars

I was very satisfied and happy with…

I was very satisfied and happy with your service. The young man was very helpful, kind and any questions I had he answered immediately. He was asking if everything and everyone is doing good. I will recommend to my friend. Thank you!

February 1, 2025
Unprompted review
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Reply from Better - Gosling Sports Park

Hi Katarzyna,

Thanks for your review.

We are so pleased that you would recommend us to your friends and that the customer service you received was so great!

Warm Regards

Hazal

Rated 3 out of 5 stars

Beginner ski lessons of varying quality

Beginner ski lessons of varying quality. First couple were great. Third one the slope was so dry hardly any of the skiers could move.Horribly frustrating to watch. My small 9 year old struggled to go anywhere at all. Marginally better on the fourth lesson although activities barely progressed in difficulty. My 9 year old, being a fair bit younger than most of the group, seemed to get overlooked and was clearly not confident enough doing snow plough turns to be taken to the top of the slope, yet the whole group was taken up. The result is that she's been put off. That day, 15 or 16 skiers who had all paid the same were put into two very different sized groups (one of 5 and one of 10 or 11) and one group got very individualised attention whilst the other group stood around a lot. Overall, started off well but fizzled out and not overly impressed.

January 29, 2025
Unprompted review
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Reply from Better - Gosling Sports Park

Good Afternoon Helen,

Thank you for sharing your review.

I sincerely regret to learn about your recent experience during the Skiing Lessons at the Gosling Sports Park. Our instructors are dedicated to delivering high-quality lessons to students of all ages and skill levels, and I apologise if this was not the case for you.

I will make sure to forward your feedback to the management team at the Gosling Sports Park so they can review the lesson structure they offer.

Thank you for your input; your insights are essential for us to maintain excellent service for all our customers.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Gosling dry ski slope, Welwyn Garden City

My grandchildren love visiting the dry ski centre at Gosling. Jessica and her staff always make them welcome and go the extra mile to ensure they have a fun experience as well as learning new skills. Tutors Matt and David combine great leadership with an enthusiasm for the sport which motivates their pupils. I recommend anyone wanting to learn how to ski to give Gosling a visit. It's an affordable and enjoyable way to get children off their screens and taking some healthy exercise and a valuable introduction to anyone planning a skiing holiday.

January 12, 2025
Unprompted review
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Reply from Better - Gosling Sports Park

Hi HappyinHerts,

Thanks for your review.

We are so happy to hear that you and your family are enjoying the Dry Ski Centre at Gosling and that the staff have been so helpful!

Warm Regards

Hazal

Rated 5 out of 5 stars

Soft Play Party

We held our daughter's 4th birthday at Gosling. She and her friends had a fab time in the soft play. The staff were helpful, party room clean and it all worked smoothly. We had people arrive at different times and it was all very relaxed. We had party room 4 which is spacious compared to some rooms we've been in before for other parties.

January 19, 2025
Unprompted review
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Reply from Better - Gosling Sports Park

Hi Hannah 

Thank you for your review, 

We are thrilled to see that your daughter and her friends enjoyed the soft play party at Gosling Sports Park, and we appreciate how the staff helped create a relaxed environment for all the guests!

We will pass your feedback on to the centre staff and thank you for choosing Better. 

Kind Regards

Amir

Rated 5 out of 5 stars

Jon the skiing tutor was brilliant.

January 4, 2025
Unprompted review
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Reply from Better - Gosling Sports Park

Good Morning John,

I hope this message finds you well!

Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying your skiing lessons at the Gosling Sports Park. It’s wonderful to know that our facilities are meeting your expectations.

Moreover, we are particularly pleased to learn that your instructor has been both professional and engaging throughout your lessons. It’s our goal to create a supportive and enjoyable learning environment, and it sounds like Jon has made a positive impact on your experience. We will be sure to pass along your kind words to him; I know he will appreciate the recognition.

If you have any further suggestions or thoughts on how we can enhance your experience even more, please don’t hesitate to reach out. We want to ensure your time with us continues to be enjoyable and fulfilling.

Thank you once again, and we look forward to seeing you on the slopes!

Best regards, 

Charmaine

Rated 4 out of 5 stars

Facilities and staff are excellent

Facilities and staff are excellent. As a disabled lady though I would suggest a couple of chairs near reception desk as if in queue I and others find hard to stand for long. As to ensure only disabled people parking in disabled bays as near to be closer due to mobility issues.

January 15, 2025
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Reply from Better - Gosling Sports Park

Hi Sian,

Thanks for your review.

We are so pleased to hear that you have found the staff and facilities to be excellent and have passed on your feedback in reference to the chairs.

Warm Regards

Hazal

Rated 5 out of 5 stars

Trampolining party

My son had his trampolining party here. The kids had a great time and the staff were very helpful. When needing to add additional children they were very accommodating. The party room alongside the park was lovely and very spacious. The only bad thing was the price for a party is very high considering there is no food included.

January 11, 2025
Unprompted review
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Reply from Better - Gosling Sports Park

Good Afternoon Laura,

Thank you for taking the time to share your thoughts about your recent experience with us.

We are thrilled to hear that your son’s birthday party at Gosling Sports Park was a great success! It’s wonderful to know that the allocated party room met your expectations in terms of space and cleanliness. We strive to maintain a welcoming environment for all our guests, and your positive feedback reinforces our commitment to providing high-quality facilities.

We also appreciate your honesty regarding the pricing of the party package. We understand that catering can significantly impact the overall experience, and we’re sorry to hear that you found the party costs to be quite high, especially without food included. Your feedback is valuable to us, and we will certainly take it into consideration as we review our packages moving forward.

Thank you once again for sharing your experience, and we hope to have the opportunity to welcome you and your family back to Gosling Sports Park in the future!

Warm regards,

Charmaine

Rated 1 out of 5 stars

Cold room and no music

We booked my daughter's 8th birthday party at Gosling Welwyn Garden City. The girls had fun on the hour bouncing, but the room was far at the end and freezing cold, we had to wear coats. Also the TV was off and there was no music, absolutely depressing.
This is no our first time here and previously we didn't have this bad experience, so I was not expecting that. We had to play music on our phones and get the girls dancing to lift the spirits, but we left with a bad taste, for sure.
I just saw another review here where someone had a similar experience over a week prior and obviously it has not been sorted, hence, I'm leaving 1 star.
Wouldn't recommend and definitely won't come back.

January 12, 2025
Unprompted review
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Reply from Better - Gosling Sports Park

Good Afternoon Lujan,

Thank you for your review.

We are very sorry to hear of your recent experience at the Gosling Sports Park during your daughter's Birthday Party. Are you please able to fill out the attached Find Reviewer so I can escalate this to the centre manager so they can look into this on your behalf?

Kind regards,

Charmaine

Rated 3 out of 5 stars

Great bouncing experience. Staff are fabulous!

I booked for my 8 year olds birthday and didn’t realise food was not included otherwise I probably wouldn’t have booked. The party room we had was freezing, the TV and radio in the rooms didn’t work so no way of having music and we had to keep the door open when lighting candles so as not to set off the fire alarm.
That being said the girls had a fab time bouncing and the staff could not be more helpful, always on hand and checking on you, so lovely and a credit to the place.
I would come back to bounce but probably wouldn’t book another birthday party here unfortunately.

December 21, 2024
Unprompted review
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Reply from Better - Gosling Sports Park

Hi Kayleigh 

Thank you for your review. 

We are glad to hear that you enjoyed your experience at the Trampoline Park and that our staff provided excellent service.

Thank you for your feedback regarding the TV and radio. We have forwarded your comments to the General Manager at Gosling Sports Park for review.

Kind Regards

Amir

Rated 5 out of 5 stars

We had my son’s 6th birthday party…

We had my son’s 6th birthday party there and had an amazing time with his school friends. The party room was ready when we arrive so we can set it up. The staff was very helpful to us. The multi activity area has fun things to do. The kids didnt want to end the party. We would definitely recommend it for others. Thanks

December 29, 2024
Unprompted review
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Reply from Better - Gosling Sports Park

Hi Gurgeet,

Thanks for your review.

We are so pleased to hear your son had such a great party at Gosling!
 
Warm Regards

Hazal

Rated 5 out of 5 stars

Absolute wonderful experience!

Absolute wonderful experience hosting my 5 year old sons Trampoline Party at Gosling Welwyn Garden City. Communication with Zoe was very clear and friendly. On the day I felt at ease and Sarah made sure I was stress-free. My son had a very memorable party. The children really enjoyed themselves. I would really recommend hosting a party here!!

December 16, 2024
Unprompted review
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Reply from Better - Gosling Sports Park

Hi Raaj,

Thanks for your review.

We are so pleased to hear that you had such a wonderful experience at Gosling.

Warm Regards

Hazal

Rated 5 out of 5 stars

ski lessons

good ski lessons especially matt and ryan

December 1, 2024
Unprompted review
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Reply from Better - Gosling Sports Park

Hi,

Thanks for your review!

We are so happy to hear that you are enjoying Ski lessons at Gosling.

Warm Regards

Hazal

Rated 5 out of 5 stars

Amazing

Amazing place. Kids loved it. Very helpful staff and very easy to book and well maintained place.

November 24, 2024
Unprompted review
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Reply from Better - Gosling Sports Park

Hi Purav,

Thanks for your review.

It is so great to hear that you enjoyed Gosling Sports Park!

Warm Regards

Hazal

Rated 5 out of 5 stars

Enjoyable ski lessons

I'm a total beginner at skiing but was made to feel really welcome from my initial email enquiry onwards. All of my lessons have been a really enjoyable experience for the same reason. It feels like very good value for money as well. I'd really recommend Gosling Ski Centre to anyone.

November 13, 2024
Unprompted review
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Reply from Better - Gosling Sports Park

Hi Scott,

Thanks for your review.

We are so delighted to hear you are enjoying your Ski lessons - we want to come along too!

Warm Regards

Hazal

Rated 4 out of 5 stars

Tennis at Gosling Leisure Centre

Just joined a tennis performance group. Facilities look great.

December 10, 2024
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Reply from Better - Gosling Sports Park

Hi Epaminondas

Thank you for your review. 

It is great to see you have joined us and we are pleased you like the look of the facilities at the Gosling Sports Park.

We hope you enjoy your experience with us and the Tennis group you have joined. 

Kind Regards

Amir

Rated 4 out of 5 stars

Trampoline party

Party went smoothly, communications were clear and all my questions answered. On the day the team were understaffed because illness but still very helpful. Room was clean, available early. Everyone had a good time

December 15, 2024
Unprompted review
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Reply from Better - Gosling Sports Park

Hi TL,

Thanks for your review.

We are delighted to hear that your party at Gosling was so enjoyable and hope to welcome you back again soon!

Warm Regards

Hazal

Rated 4 out of 5 stars

From the enquiry stage to the main…

From the enquiry stage to the main event the communication and support was flawless! Zoe the booking manager was always responsive to my questions and concerns within a timely manner! On the day of the event the team at Gosling park we very accommodating, the party host daisy was very attentive and ensure things ran to time ensure our party went flawlessly! The party rooms were clean, spacious and open! The park is clean and the addition of new parts of the park is much better for children of all ages. The viewing galleries does need more seating however this is very minor. Thank you to the team at the trampoline park for making my sons birthday a one to remember.

December 15, 2024
Unprompted review
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Reply from Better - Gosling Sports Park

Hi Vanisha,

Thanks for your review.

We are so pleased to hear that you had such an enjoyable experience from start to finish at our Gosling Branch!

We look forward to welcoming you back in the future!

Warm Regards

Hazal

Rated 3 out of 5 stars

The staff were kind and provided us a…

The staff were kind and provided us a clean room, but the fire alarm was off.
So my 8 years old daughter had a birthday cake without a wish!!
Hope never have the same problem in the future.

December 15, 2024
Unprompted review
Better - Gosling Sports Park logo

Reply from Better - Gosling Sports Park

Good Afternoon MH,

Thank you for taking the time to share your thoughts with us.

We are thrilled to hear that your child's party was a success! It's wonderful to know that the facilities met your expectations and were clean and well-maintained throughout your event. We take great pride in providing a welcoming environment for our guests.

However, we sincerely apologise for the inconvenience caused by the fire alarm being triggered during the celebration. We understand how important such moments are, especially for your daughter when it comes time to make her special wish. We are truly sorry that this disrupted her experience, and we appreciate your understanding as we work to ensure the safety of all our guests.

If there's anything further we can do to make this right or if you have any additional feedback, please don't hesitate to reach out. Your satisfaction is very important to us.

Best regards, 

Charmaine

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