Great gym with a really welcoming atmosphere. The club is always clean and well maintained, and the equipment is solid. The manager does a great job running the place and you can tell the team genuine... See more
Company replied
Location
Switch location1st Floor -28, TW11 8QZ 20 Broad St, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant gym! The staff are so warm and welcoming, and Harriet and Darren are extremely helpful and easy to talk to. The gym has a fantastic atmosphere where you feel comfo... See more
Company replied
Refurb is great, and the staff & instructors are brilliant. I have been going to classes there over a couple of years, especially Eleanors Power Pump classes before pregnancy. Because of her encourage... See more
Company replied
My gym only offered one induction a week, in the evening. I want to train in the morning so that's just not convenient. It's a pity they haven't got enough staff to offer more convenient options. They... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
1st Floor -28, TW11 8QZ, 20 Broad St, United Kingdom
4.7
Excellent
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff are welcoming and made me…
Staff are welcoming and made me feel comfortable. Is a non intimidating gym, nice and low key. As I woman that's my main priority so I really like it. Nice and clean. Good changing rooms, not too busy, a well laid out gym in my opinion.
July 9, 2024
Reply from Better - Gym Teddington
Good Afternoon Ellie
Thank you very much for your review.
We are very pleased to see that you're enjoying your time at our Teddington gym and his staff have made you feel comfortable, we hope this will continue and your feedback has been passed onto the General Manager.
Kind Regards
Amir
Nice friendly/ helpful staff
Nice friendly/ helpful staff
Steam room could be improved
October 30, 2023
Reply from Better - Gym Teddington
Good Afternoon David,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Teddington facility and the staff are friendly and helpful. We will pass on your feedback in regards to the Healthsuite at this centre so the management team can look into this. However, we hope you can continue to enjoy your membership at this centre and the great activities they have available.
Kind regards,
Charmaine
All run smoothly
July 11, 2023
Reply from Better - Gym Teddington
Good Afternoon Milly,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Teddington facility. We will pass on your feedback for the attention of the centre and we hope you continue to enjoy your membership and the many activities we have on offer at the Teddington centre.
Kind regards,
Charmaine.
It has all of the equipment I want in…
It has all of the equipment I want in order to train and is reasonably priced
July 4, 2023
Reply from Better - Gym Teddington
Good Afternoon Diana,
Thank you for your review.
We are happy to hear that the facility you attend has all the equipment you require for your exercise routine at the Teddington facility. We also think our memberships are great value for money and we are happy that you also feel the same. We hope you continue to enjoy the Teddington centre and the activities we offer at this location.
I will pass on your lovely feedback for the attention of the centre.
Kind regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.