The best decision I made to join Better gym . In particular Liv’s classes , they have been a game changer. Liv is just lovely, professional, knowledgeable and wise beyond her years. Every class she s... See more
Company replied
Location
Switch locationWhitehill Way, SN5 7DL Westlea, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The level of cleanliness and hygiene in the women’s changing room is disgustingly awful. I have time and time again spoken to Ashley but he is rude and actually laughed at me when I told him faeces w... See more
I love the spacious environment and having plenty of choice in workout machines. Staff are friendly, approachable and helpful. I have gained more confidence and stamina since I started attending for L... See more
Company replied
This is an amazing place with incredibly friendly staff. They consistently go the extra mile. The managers put in a lot of effort to be not just helpful but also very inclusive. They worked diligent... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Whitehill Way, SN5 7DL, Westlea, United Kingdom
4.3
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No hot water in toilets and chilling…
No hot water in toilets and chilling cold in all the bathrooms. Bad service at Better Link Centre
October 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A lot of great family activities to do
A lot of great family activities to do. Great fun and staff were really helpful. Couldn’t ask for more
October 15, 2026
Unprompted review
Reply from Better - Link Centre
Hi Lou,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying the Link Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We look forward to welcoming you back again soon!
Warm Regards
Azaria
Hygiene rating should be a zero
The level of cleanliness and hygiene in the women’s changing room is disgustingly awful. I have time and time again spoken to Ashley but he is rude and actually laughed at me when I told him faeces was scrapped all down one cubicle. He even tried to laugh it off as rust from a nail. Come on please don’t treat me like I’m stupid. Things will never change because all complaints are led to him and he chooses to ignore them. There is no number or way of communicating above the link centre itself. I’ve tried council so I will now keep trying and posting EVIDENCE online now.
The change room are filthy , water traps especially in toilet area are filled with long term hair and gunk. Showers are generally cold or not working. Winter is usually the worst time and we actually get unwell after swimming. It’s a shame if I felt they respected us and worked with us it would be different. I don’t want them to respond their contrived response because the relevant people will be told is Ashley and HE DOESNT CARE. I have lots of evidence and pictures of how disgusting 🤢 it is . BETTER if you do care DO SOMETHING!!
September 28, 2026
Unprompted review
Spoke to head offfice rude and upbrut
Spoke to head offfice rude and upbrut
Didnt listen to my husband
October 2, 2026
Unprompted review
Reply from Better - Link Centre
Good Morning,
Thanks for your review!
We're deeply sorry to hear about the issues you've experienced with this.
We'll be sure to pass on your feedback to the relevant team.
Thank you again for your review!
Warm Regards,
Kaisha
The best decision I made to join Better…
The best decision I made to join Better gym . In particular Liv’s classes , they have been a game changer. Liv is just lovely, professional, knowledgeable and wise beyond her years. Every class she spends time with each individual, supporting and making sure technique is spot on, makes all the difference . Thank you for enabling me to enjoy the gym and not just endure it . One of a kind x Lesley
September 7, 2026
Unprompted review
Reply from Better - Link Centre
Hi Lesley,
Thank you for your wonderful review!
We're delighted to hear that joining Better has been such a positive decision for you.
It's especially fantastic how much you've enjoyed Liv's classes, and it's great to know that she's been lovely, professional, supportive, knowledgeable and wise beyond her years.
We're amazed by the great effort she puts into helping everyone, of all abilities, in her classes.
We'll be sure to pass on your kind words!
Warm Regards,
Kaisha
Great Experience
I always avoided the gym because, quite frankly, the gym equipment scared me. Since joining the Menopause Strength classes my attitude is very different. The instructor, Liv, explains and demonstrates each piece of equipment and the exercise to be completed. She keeps a close eye on us and gives us plenty of guidance and encouragement. I am now able to lift barbells and am confident to use the gym equipment outside of classes. There is also a great social aspect of the class where we help and encourage each other with the exercises.
I have also been attending Karen's yoga sessions for a few years and as a result I have noticed a huge improvement in my strength, flexibility and wellbeing.
The staff on reception are always friendly, helpful and welcoming and will always pass the time of day unless they are dealing with another customer.
September 4, 2026
Unprompted review
Reply from Better - Link Centre
Hi Gill,
Thank you for such a wonderful review!
It’s fantastic to hear how much your confidence has grown since joining the Menopause Strength classes, here at the Link Centre!
We’re especially pleased that you now feel comfortable using the gym independently, that’s a brilliant achievement!
We’ll be sure to share your kind words with Liv and Karen, as I’m sure they’ll be delighted to hear how much of a difference their sessions have made.
Thank you again for your support, and we look forward to seeing you continue to thrive with us!
Warm regards,
Azaria
Some great gym classes
Some great gym classes, really enjoy the Menopause Strength - Women Only & the lunch time circuit’s & strength classes. Liv is a great instructor always ready with alternatives to exercises so the classes are really inclusive.
September 2, 2026
Unprompted review
Reply from Better - Link Centre
Hi Sarah,
Thank you for taking the time to leave us such a lovely review!
We’re delighted to hear that you’re enjoying the classes at the Link Centre.
It’s great to know that Liv’s approach is helping you get the most out of each session and that you feel so comfortable joining in.
We’ll be sure to pass your kind words on to Liv, we’re sure she’ll really appreciate them!
We look forward to welcoming you back to your next class.
Warm regards,
Azaria
I really enjoy the Aqua classes all the…
I really enjoy the Aqua classes all the instructors are great and the strength classes for women with Liv is brilliant. The link centre is welcoming for everyone. The new gym is fantastic. The staff are all happy to help. It has a lot of classes and the pool is great for casual swim and lessons.
September 4, 2026
Unprompted review
Reply from Better - Link Centre
Hi Sara,
Thank you for your fantastic review!
We’re so pleased to hear how much you’re enjoying your time at the Link Centre and that you’re making the most of the different classes and facilities.
It’s lovely to know that you feel so welcome when you visit, and we’ll be sure to pass your kind words on to Liv and the rest of the team.
We really appreciate your support and look forward to welcoming you back soon!
Warm regards,
Azaria
How lucky to have the Link Leisure…
How lucky to have the Link Leisure Centre on my doorstep which offers so much - it has one of the best swimming pools in Swindon, spacious rooms for their range of fitness classes and a large gym with a vast range of modern equipment. It is great to see new classes being trialled, such as the ‘Menopause-strength’ for woman, designed and successfully run by Liv. She makes you feel energised, supported and instils confidence. Thank you Liv!
August 23, 2026
Unprompted review
I love the spacious environment and…
I love the spacious environment and having plenty of choice in workout machines. Staff are friendly, approachable and helpful. I have gained more confidence and stamina since I started attending for Liv's Sunday class as I learn how to use the machines correctly. Liv is an excellent instructor with great knowledge and is always ready to encourage and advise.
September 3, 2026
Unprompted review
Reply from Better - Link Centre
Hi Candice
Thank you for sharing such lovely review with us!
It’s fantastic to hear how much confidence you’ve gained since starting Liv’s Sunday class.
Seeing members become more comfortable and confident in their fitness journey is exactly what we hope for, and it sounds like you’ve made some great progress.
We’ll be sure to share your kind words with Liv, we’re sure she’ll be delighted to know how much her support has helped you.
We look forward to seeing you continue to progress!
Warm regards,
Azaria
Ladies fitness classes
The gym classes are great, especially the ladies ones. Liv is a brilliant fitness instructor, always encouraging and supportive. The menopause class is such a good innovation, welcoming to all. Please keep up the good work!
September 3, 2026
Unprompted review
Reply from Better - Link Centre
Hi Alison
Thank you for such lovely feedback!
We’re delighted to hear how much you’re enjoying the classes and that you’ve found the Menopause Strength sessions to be such a positive experience.
We’ll definitely pass your kind words on to Liv, it’s wonderful to know that her encouragement is making such a difference.
Thank you again for your support, and we hope to see you at the Link Centre again soon!
Warm regards,
Azaria
Great classes and instructors
Great range of classes and fabulous instructors.
Heating has unfortunately been an issue since the flood 4 years ago.
Liv (ladies strength class), Karen (yoga) and Adrianna (yoga, dance, Pilates and mindfulness) are all so knowledgeable and helpful it makes the centre a joy to visit (let’s hope the heating in studio 1 is finally fixed for this winter)
September 2, 2026
Unprompted review
Reply from Better - Link Centre
Hi,
Thank you for taking the time to share your review!
It’s wonderful to hear that the instructors have made your visits such a positive experience!
We’ll be sure to pass your kind words on to Liv, Karen and Adrianna, we’re sure they’ll be delighted to hear how much you enjoy their sessions.
We’re also sorry to hear that the heating has affected your experience.
We understand how frustrating this must be, particularly when it has been an ongoing issue, and we really appreciate your patience.
Thank you again for your continued support. We hope your future visits are much more comfortable!
Warm regards,
Azaria
Me and my mate doesn't like being…
Me and my mate doesn't like being picked on by general manger alshley gulls he telling is what wear and tell us not communicate with learning disabilities people even tho we part wildcats he has habit to cancel membership and everything so this true colour for him
August 25, 2026
Unprompted review
Reply from Better - Link Centre
Hi Katyn,
Thank you for taking the time to leave a review and share your feedback with us.
We're sorry to hear that you feel dissatisfied with your experience at Link Centre. We understand that concerns relating to membership, participation in activities, and interactions with staff can be upsetting, and we're sorry that your experience has left you feeling this way.
Your comments have been noted and will be shared with the relevant management team for review. We are committed to providing an inclusive and respectful environment for all customers and value feedback that helps us to improve our services.
Warm Regards,
Hazal
All the equipment is nice and good and…
All the equipment is nice and good and clean they do classes and they all go well
August 21, 2026
Reply from Better - Link Centre
Hi Jyotiben
Thank you for your review.
We are very pleased to see that you are enjoying the gym and fitness classes at the Link Centre, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
The venue was clean and well organised…
The venue was clean and well organised & the assistant manager Louis dealt with my query with great care. I will definitely be coming back again with my family, thank you!
August 13, 2026
Unprompted review
Reply from Better - Link Centre
Hi Livia,
Thank you for your fantastic 5-star review of Link Centre.
We're delighted to hear that you found the venue clean and well organised. It's especially wonderful to know that Louis, our Assistant Manager, was able to assist with your query and provide such a positive experience. We'll be sure to share your kind feedback with him.
Thank you for choosing to visit us with your family. We really appreciate your support and look forward to welcoming you all back again soon.
Warm Regards,
Hazal
Reply from Better - Link Centre
Hi Lila,
Thank you for your great review!
We really value your amazing rating and recommendation.
We're even more overjoyed that you had a fantastic time during your visit.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
The best swimming experience for Nana…
The best swimming experience for Nana thanks to her swimming teachers Dan and Carol. Carol has taught Nana since she was 13 months she’s the best swimming teacher ever for youngsters or for adults. She’s so nurturing patient and a really good teacher. She’s taught my whole family how to swim including me. She makes it so easy and makes it exciting. Also Dan is a very good teacher my children love him they don’t wanna swim
When he’s not there
August 12, 2026
Reply from Better - Link Centre
Hi Samantha,
Thank you for your wonderful review!
We're delighted to hear that Nana has had such a positive experience with us due to her swim teachers, Dan and Carol.
We're thrilled that Carol's nurturing, patient approach and dedication have helped to build not only Nana's confidence across the years, but also the impact this has had on your entire family.
It's also great to hear that Dan has made such a great impression and that your children always look forward to his lessons.
We'll be sure to pass your kind words on, and can't wait to see you all again soon!
Warm Regards,
Kaisha
Fantastic leisure centre, friendly helpful staff
We attend ice rink and swimming facilities regularly; lovely helpful staff and fantastic facilities.
July 24, 2026
Unprompted review
Reply from Better - Link Centre
Hi Anna,
Thank you for your lovely review!
We're delighted to hear you regularly enjoy the Link Centre, and that our helpful staff and fantastic facilities keep you coming back.
We really appreciate your support!
Warm regards,
Azaria
Fantastic leisure centre
Fantastic leisure centre with lots of different facilities. The staff are welcoming at the reception. Would recommend to anyone especially during the holidays !
July 23, 2026
Unprompted review
Reply from Better - Link Centre
Hi Kiya,
Thank you for your fantastic review!
We're so pleased to hear you enjoyed our facilities at Link Centre, and that our reception team made you feel so welcome.
Thank you for recommending us!
We look forward to welcoming you back again soon!
Warm regards,
Azaria
Great facility
Great facility, lovely staff. Assistant manager Louis couldn’t help more
July 22, 2026
Unprompted review
Reply from Better - Link Centre
Hi
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at the Link Centre and that the staff have been able to enhance your experience.
It is also great to know that Louis has been able to go above and beyond and will be sure to pass your feedback on.
Kind Regards
Amir
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.