Better - Link Centre Reviews 

107
TrustScore 4.5 out of 5

4.4

Whitehill Way, SN5 7DL Westlea, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I just want to thank Carol at the Link Centre! I have been attending the Adult Swimming Coaching sessions on a Tuesday run by Caro and have loved them!. The sessions have been so well run and organise... See more

Company replied

Rated 2 out of 5 stars

General manager needs to be transfered To haydon or dorcan As the new general manger has no experiance Treats women badly Fitness good for health Night staff friendly Facilties not bad

Company replied

Rated 5 out of 5 stars

This is an amazing place with incredibly friendly staff. They consistently go the extra mile. The managers put in a lot of effort to be not just helpful but also very inclusive. They worked diligent... See more

Company replied

Rated 5 out of 5 stars

I’ve been using The Better Link Centre for a while now and honestly can’t fault it. The facilities are always clean, well-maintained and offer something for everyone. What really makes the difference... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Whitehill Way, SN5 7DL, Westlea, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(107)

5,463 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great all around venue

Been skating here for 10 years, been using the gym facilities for 1 year and used the fun play for the first time this year with my niece. A great all around venue with free parking, a cafe, skate shop, toilets and changing facilities. Staff always helpful and friendly too.

June 15, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Nicola,

Thank you so much for your lovely review and for being such a loyal customer over the years! It’s fantastic to hear that you’ve been skating with us for 10 years and have recently started enjoying our gym and fun play facilities too - especially sharing that experience with your niece.

We’re really pleased you enjoy everything we have to offer, from the café and skate shop to the parking and facilities. Your kind words about our team mean a lot as well - we’ll be sure to pass on your feedback to them.

We look forward to welcoming you back again soon! 😊

Warm Regards

Hazal

Rated 5 out of 5 stars

Thank you to all the staff at the link

Thank you to all the staff at the link. They are super helpful and Carole on the desk is wonderful, polite & gets to know the children. We come skating 4 days a week so Thank you so much guys keep up the good work.

June 13, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Kirsty,

Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.

It’s fantastic to hear that you enjoy your regular visits to the Link Centre and that our team has been helpful and welcoming. Carole will be especially pleased to receive your lovely comments - it means a lot to know she has made such a positive impression and taken the time to get to know the children.

We truly value your continued support, and it’s wonderful to hear that you’re making the most of the skating sessions. Thank you again for your encouragement, it will be shared with the whole team.

We look forward to welcoming you back again soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

Amazing ice rink with great staff

Amazing ice rink with great staff. Real community.

June 12, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Justine

Thank you for your review. 

We are very pleased to see that you enjoyed the ice rink and felt the community spirit at the Link Centre, and we hope to see you again soon!

Kind Regards

Amir

Rated 5 out of 5 stars

What an amazing place

What an amazing place, my daughter learnt to swim here, and also ice skate, this centre is amazing for young children within the area, plus it keeps them off the streets, and for parents its a great community to make new friends .. the upgrades being done will make it a great place to come 🙌

February 5, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Martin,

Thank you so much for your feedback. We appreciate you taking the time to share your experience.

It’s wonderful to hear that your daughter has learned both swimming and ice skating with us, and that the centre has played such a positive role for young people in the local community. Creating a space where children can stay active, build confidence, and develop new skills is something we’re very proud of.

We’re also delighted that you’ve found it to be a welcoming and social environment for parents too. Your kind comments about the upcoming upgrades are greatly appreciated, and we’re excited for you to see the improvements once they’re complete.

Thank you again for your support and we look forward to welcoming you and your family back to the Link Centre soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

My children come to the link centre at…

My children come to the link centre at least twice a week and always have a great time. The staff are helpful, easy to book online and lots of parking.
If I have ever needed help with a club the staff have always been very helpful to make sure anything that needs changing is changed.

June 11, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Donna,

Thank you so much for your feedback - we really appreciate you taking the time to share your experience.

It’s wonderful to hear that your children enjoy visiting the Link Centre and have a great time each week. We’re also pleased that you’ve found our booking process straightforward and the facilities, including parking, convenient to use.

Your comments about our team are especially appreciated. We’re glad they’ve been able to support you with club bookings and make any changes quickly and efficiently when needed.

Thank you again for your continued support and we look forward to welcoming you and your family back again soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

Amazing place

Amazing place !
Lovely staff
And people are great

June 15, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Jack 

Thank you for your review. 

We are very pleased to see that you are enjoying the facilities at the Link Centre, and that the staff and members are enhancing your experience with us!

Kind Regards

Amir

Rated 5 out of 5 stars

Fantastic.

This is an amazing place with incredibly friendly staff. They consistently go the extra mile. The managers put in a lot of effort to be not just helpful but also very inclusive. They worked diligently to ensure the rink could reopen after a brief closure to fix the electric issues. Even though the electrics arw still being fixed we are still able to use the facilities.

Can not fault the link centre in anyway.

June 2, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Sam,

Thank you for your wonderful feedback - we really appreciate you taking the time to share your experience.

It’s great to hear that you’ve found our team friendly and supportive, and that their efforts to go the extra mile have made a positive difference to your visits. We’re especially pleased that the work carried out to address the electrical issues and reopen the rink has not gone unnoticed.

Your kind comments about the team’s inclusivity and dedication mean a lot, and we’ll be sure to share this with them. Thank you again for your support and we look forward to welcoming you back to the Link Centre soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

I’ve been using The Better Link Centre…

I’ve been using The Better Link Centre for a while now and honestly can’t fault it. The facilities are always clean, well-maintained and offer something for everyone. What really makes the difference is the staff – they’re always friendly, helpful and happy to go the extra mile. You can tell they genuinely care about customers and take pride in what they do. A fantastic community facility and a real credit to Swindon. Highly recommended!

June 4, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Matt,

Thank you so much for your kind feedback. We really appreciate you taking the time to share your experience. It’s fantastic to hear that you’ve consistently enjoyed the facilities and found them clean, well maintained, and welcoming.

We’re especially pleased that our team has made such a positive impression. We pride ourselves on delivering friendly, helpful service and it’s great to know that this is coming through in your visits.

Your comments mean a lot to us and will be shared with the team. We look forward to welcoming you back to The Better Link Centre again soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

Went swimming at the link centre…

Went swimming at the link centre yesterday and the centre was clean and tidy. Staff were fantastic. Would recommend

June 12, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Anita,

Thank you for your wonderful review!

We're over the moon that you enjoyed your recent swim session.

It's also great to know how much you appreciated our cleanliness and found our team fantastic.

We can't wait to see you again soon!

Warm Regards, 

Kaisha

Rated 5 out of 5 stars

Great ice rink

Great ice rink, with an elite group of coaches

June 15, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Jamie,

Thank you for your wonderful review!

We're overjoyed that you feel we have a great ice rink and find our group of ice skating coaches elite.

We'll be sure to pass on your kind words, and we also greatly appreciate your 5-star award.

We look forward to welcoming you back again soon!

Warm Regards, 

Kaisha

Rated 5 out of 5 stars

Great new gym facilities

Great new gym facilities

June 15, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Jamie

Thank you for your review. 

It is great to see that you are enjoying the new gym facilities at the Link Centre, and we hope you reach your health and fitness goals with us!

Kind Regards

Amir

Rated 5 out of 5 stars

Amazing Staff

Great Variety of Activities for all ages, Prices are Really good lots of Fab Classes Staff and Instructors are Brilliant.

June 15, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Nadia,

Thank you for your wonderful review!

We're overjoyed that you appreciate the wide range of activities we offer for our diverse community.

It's also great to know that you find our fitness classes and instructors brilliant.

We look forward to welcoming you back soon!

Warm Regards, 

Kaisha

Rated 5 out of 5 stars

Team have been working so hard since…

Team have been working so hard since the devastating flood nearly 3 years ago. The fact that the Managers have kept it open (safely) during major repair work so the public can still use it is a credit to them and their teams. Keep up the good work.

June 15, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Di,

Thanks for your review.

We appreciate the recognition of all our hard-working staff at the Link Centre.

They truly have worked and continue to work tirelessly to ensure the centre can be a safe and enjoyable space for all.

Thanks again for your kind words and for your continued custom.

Warm Regards

Hazal

Rated 5 out of 5 stars

Enjoyable experience every time

The coaches on the ice go above and beyond for the skaters!

I have yet to meet a coach that hasn't been kind and helpful. My daughter has flourished in the learn to skate and has gained confidence through the programme.

I find receptionists are also always helpful and friendly too! We like our trip to the link centre!

June 6, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi CD,

Thanks for your review.

It is always a delight to hear how much our customers are enjoying lessons with us and that the staff are always so helpful and friendly.

Warm Regards

Hazal

Rated 5 out of 5 stars

​A fantastic facility for the whole family – brilliant for mums and toddlers!

​I am so incredibly grateful Swindon has a venue like the Better Link Centre. It has absolutely everything we need under one roof, making it so much easier to balance family fun with my own fitness routine.

​Amazing for Toddlers: My 3-year-old daughter is obsessed with this place! She has the best time in the soft play area and absolutely loves getting on the ice rink.

​Stress-Free Changing Areas: As a mum, I really appreciate that they have good, clean changing facilities for the kids. It makes getting a toddler dried and dressed after activities so much less stressful.

​Brilliant Gym & Classes: When I'm not with my daughter, I'm a regular gym user. The facilities and workout equipment are top-notch, and the functional rooms are absolutely brilliant for fitness classes.

​Wonderful, Helpful Staff: The team here is fantastic. Every staff member we encounter is incredibly helpful and welcoming, which makes a huge difference to our visit.

June 3, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Zoe,

Thanks for your review and for awarding us 5 stars!

Recommendations like this mean the world to us and we really appreciate you taking the time out of your day to provide us with such fantastic feedback!

It is great to hear that the centre is so greatly valued by you and your family and we hope you continue to enjoy the amazing facilities on offer!

Warm Regards

Hazal

Rated 5 out of 5 stars

An absolute gem for Swindon – something for the whole family!

I absolutely love the Better Link Centre. It truly has everything we need under one roof, and I am so grateful Swindon has such a fantastic, well-rounded facility.

​Perfect for Young Kids: My 3-year-old daughter has an absolute blast here. She really enjoys the soft play area and is already a huge fan of the ice skating rink. It’s a brilliant place for families to keep toddlers active and entertained.

​Top-Tier Gym & Classes: As a regular gym user, I’m seriously impressed with the setup. The facility is great and the gym equipment is excellent. The functional rooms are also fantastic and provide a perfect space for classes.

​Wonderful Staff: A massive shoutout to the team working here. Every time we visit, the staff are incredibly helpful, friendly, and welcoming.

​Whether you are looking to get a serious workout in, take a fitness class, or find a fun activity for the kids, this centre has it all. Highly recommended!

June 10, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Christopher,

Thanks for your review.

We appreciate you awarding us 5 stars!

It is fabulous to hear that you and your daughter are enjoying the Link Centre and we appreciate you recommending us!

Warm Regards

Hazal

Rated 5 out of 5 stars

Always friendly and helpful staff

Always friendly and helpful staff, great facility to have for Swindon! My daughter skates several days a week, the ice rink is excellent and the staff are doing a brilliant job especially considering the ongoing electrical work being carried out. - thank you for reopening on schedule!

June 14, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Theresa,

Thanks for your review.

It is delightful to hear how much your daughter has progressed with her skating at The Link Centre.

Customers and communities are at the heart of everything we do and we are glad that this has been reflected in the service you have received.

Warm Regards

Hazal

Rated 5 out of 5 stars

Excellent service from Louis Butcher

Had a query because my daughter was due to be off for surgery for a long period of time and was in the process of switching memberships for ice skating.

Louis Butcher was able to assist and came up with a solution without me incurring additional cost and Losing out on the sessions already paid for and not used.

He was professional , polite and clearly experienced enough to be able to make the changes without me having to contact him to ensure a smooth transition.

Very happy with the customer service and friendly approach.

Miss Ransom

April 1, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying the Link Centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received from Louis.

Warm Regards

Hazal

Rated 5 out of 5 stars

Good Facilities

Good facilities, ice rink, gym, trampoline park, soft play all in the one centre

June 13, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Josh 

Thank you for your review. 

We are very pleased to see that you are enjoying all the facilities at the Link Centre, and we hope to see you again soon!

Kind Regards

Amir

Rated 5 out of 5 stars

Great centre and amazing staff

June 14, 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Louis

Thank you for your review. 

It is wonderful to see that you are enjoying the experience at the Link Centre and that the staff are creating an amazing atmosphere!

We hope your experience continues. 

Kind Regards

Amir

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look