Good next step on from the Escape Pain programme. The staff at Maindy were helpful in enabling my membership application. The app is relatively easy to use for making bookings, and also a sudden... See more
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Location
Switch locationCrown Way, CF14 3AJ Off North Road, GB
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Was made to feel most welcome in my first group session by Gareth and fellow attendees
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The Pool is quite cold (my kids were shivering after being there) but the staff and teachers are very nice and considering of my children needs. Specially my youngest who wanted me next to him during... See more
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staff really friendly and helpful and a lovely pool, plus a great range of classes unfortunately classes difficult to access as they get booked up a week in advance, and the booking site is rather c... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Crown Way, CF14 3AJ, Off North Road, United Kingdom
4.4
Excellent
51 reviews
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All staff are pleasant and exceedingly helpfulat all times.
All staff are pleasant and exceedingly helpful
February 20, 2025
Reply from Better - Maindy Leisure Centre
Good Afternoon Caryl,
Thank you so much for your kind words.
We're thrilled to hear that you had a positive experience with our staff. We strive to provide excellent service, and it’s great to know that our team made a difference. We hope to welcome you back soon!
Kind regards,
Charmaine
Reply from Better - Maindy Leisure Centre
Hi Joseph,
Thanks for your review.
It is great to hear how amazing the staff are at Maindy!
Warm Regards
Hazal
Freezing conditions at Maindy Leisure Centre
My local centre at Maindy , Cardiff has not had heating since before Christmas. It has become increasingly difficult to take part in a pilates class that involves lying on a freezing floor. Many of us are suffering from cramp as a result. We have tried complaining, but we are still getting the same answers.
i.e. We are waiting for a part to fix the heating system ' and 'we are not allowed to provide heaters'.
I'm sure it was colder in the dance studio last week, than it was outside. Pilates is an exercise that doesn't generate a lot of heat. It's unacceptable.
January 6, 2025
Reply from Better - Maindy Leisure Centre
Hi Lucy,
Thanks for your review.
We are disappointed to hear that your experience has been negatively effect by the heating and have asked the centre to provide the customers with an update on when this will be fixed.
We appreciate your feedback and hope we can get this resolved for you.
Warm Regards
Hazal
Reply from Better - Maindy Leisure Centre
Hi Nicola,
Thank you for your review.
We are very pleased to see that you are receiving excellent customer service!
We hope this continues and that you enjoy your experience at the Maindy Leisure Centre.
Kind Regards
Amir
Awesome
Love this system, booking classes is so easy.
The app is great too, everything is neat and easy and all in one place. Perfect.
September 4, 2024
Reply from Better - Maindy Leisure Centre
Good Afternoon Jamey,
I wanted to take a moment to express our gratitude for your recent review.
Your feedback brings us great joy, as we are thrilled to hear about your positive experiences with your membership and the amenities offered at Maindy Leisure Centre. It is extremely satisfying to learn that you find our booking system user-friendly and that the centre is consistently well-maintained and clean.
Thank you for being a part of our community.
Warm regards,
Charmaine
Excellent very well maintained swimming…
Excellent very well maintained swimming pool and booking timings.
July 3, 2024
Reply from Better - Maindy Leisure Centre
Dear Rayan,
We express our gratitude for your feedback.
We are pleased to learn of your satisfaction with your membership at the Maindy Leisure Centre. It is gratifying to note your compliments regarding the well-maintained facility and the extensive availability offered by the activity timetable. We anticipate that your positive experience will endure.
Kind regards,
Charmaine
Friendly staff, not busy but equipment needs updating.
Staff really friendly, not busy at all for the times that I've been (usually early am pre-7 o'clock). The reason I give 4 stars is that the facilities are a little dated now, so could do with a refresh including gym equipment.
May 10, 2024
Reply from Better - Maindy Leisure Centre
Hi Sam,
Thanks for your review.
We are so pleased to hear you are enjoying Maindy Leisure Centre and have passed on your feedback about the equipment to the centre.
Warm Regards
Hazal
Maindy centre in Cardiff…
I joined the Better Maindy centre in Cardiff whilst I am here for an extended stay. I have been really impressed by the friendly and helpful customer service and the facilities in general. Great classes and trainers.
April 18, 2024
Reply from Better - Maindy Leisure Centre
Hi Clare,
Thank you for your review.
We are delighted to hear that you are so impressed by our Customer service and hope you enjoy your membership!
Warm Regards
Hazal
Rejoined after 2yr break with my…
Rejoined after 2yr break with my daughter. Induction was great
January 4, 2024
Reply from Better - Maindy Leisure Centre
Good Evening
Thank you for taking the time to leave a review.
We are very pleased to see you and your daughter are back and enjoying your time with Better.
We hope the induction has prepared you for a great time at our centre.
Kind Regards
Amir
Very unsatisfied
No information to inform induction is needed paid for a month membership and not been able to use it, no email of ID number to log In on app this hasn’t been a good experience at all
November 25, 2023
Reply from Better - Maindy Leisure Centre
Hi Amber,
I am so sorry to hear that you have had a bad experience & I have tried to reach you by phone so that we can follow this up
It was easy and had a great service
September 27, 2023
Reply from Better - Maindy Leisure Centre
Good Afternoon Josie,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Maindy leisure centre. We hope you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
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