Rased a complaint regarding one of the branches manager's conduct (New Barnet)via official channel and also via regional manager more than 8 months ago. Haven heard a single word from anyone at Bett... See more
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Location
Switch location1 Lawton Road, EN4 9BS Barnet, GB
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See what reviewers are saying
Amazing place! Clean, comfortable , and spacious . The staff are lovely and friendly . The facilities are good. The changing rooms are spacious but not sure there’s enough toilets, but I haven’t see... See more
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I was recommended by my doctor to use Better at my local lesuire centre due to poor balance. I have been having sessions with Billy at New Barnet. My strength has improved and my balance is much bette... See more
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A member of New Barnet Leisure Centre, I really enjoy coming here, whether for the swimming pool, the gym or classes. The staff are unfailingly friendly and helpful and the "feng shui" must be good b... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
1 Lawton Road, EN4 9BS, Barnet, United Kingdom
4.1
Great
104 reviews
Asks customers to review
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My local better gym in barnet is…
My local better gym in barnet is amazing. A great asset to the area.
March 12, 2025
Reply from Better - New Barnet Leisure Centre
Hi Matthew
Thank you for review.
It is great to see you are enjoying your experience at the New Barnet Leisure Centre and we appreciate your feedback.
Thank you for choosing Better!
Kind Regards
Amir
Friendly and clean!
I love the fact that the Better gym at New Barnet us always immaculately clean. The staff are wonderful, particularly Ozzie and Jason in the gym.
March 6, 2025
Reply from Better - New Barnet Leisure Centre
Hi Barbara,
Thank you so much for your kind words! We're thrilled to hear that you love the cleanliness of Better Gym at New Barnet. We take great pride in maintaining a spotless environment for our members. We’ll be sure to pass along your compliments to Ozzie and Jason – they’ll be happy to know their efforts are appreciated!
Looking forward to seeing you again soon!
Warm regards,
Charmaine
Like tha aqua classes
Like tha aqua classes, and pilates... New Barnet it's really nice place, nice people
February 28, 2025
Reply from Better - New Barnet Leisure Centre
Hi Anna,
Thank you so much for your lovely review.
We are delighted to hear you're enjoying the aqua classes and Pilates. New Barnet is a great community, and we're glad you find it a nice place with wonderful people. We look forward to seeing you in class again soon!
Kind regards,
Charmaine
The staff at the New Barnet Centre were…
The staff at the New Barnet Centre were so helpful on my first visit.
January 18, 2025
Reply from Better - New Barnet Leisure Centre
Hi Michael,
Thanks for your review.
It is great to hear how helpful the staff at New Barnet are!
Warm Regards
Hazal
Reply from Better - New Barnet Leisure Centre
Good Morning,
Thank you for taking the time to share your feedback with us.
I want to sincerely apologise for the experience you had with our staff. It is concerning to hear that one of our team members was rude to you, as we strive to create a welcoming and respectful environment for all our customers. Your experience is not reflective of our values, and I appreciate you bringing this to our attention.
Please know that we take this matter seriously and will address it promptly to ensure it does not happen again in the future.
Thank you once again for your review. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
Best regards,
Charmaine
Teachers are not paying attention and…
Teachers are not paying attention and correcting students. The class is too crowded.
I have 2 boys swimming in the Barnet Leisure Center for more than 2 years. The only reason we are still here is it's local for us.
There are always ~20 students in a class, the teachers either chat with each other or just walk around. My children are also not happy as their progress is very slow and they are not sure what they need to improve, no feedback or correction from teachers. It's like they are in free swimming.
I gave feedback to the centre once but nothing improved. We are thinking of changing to another centre as don't want to waste time here.
October 8, 2024
Unprompted review
Reply from Better - New Barnet Leisure Centre
Hi Sam
Thank you for your review.
We are very sorry to hear about your boy's experience at the swimming lessons and have passed your feedback on to the General Manager and Area Swim Lead at the New Barnet Leisure Centre to look into.
A private information request has also been sent to you through Trust Pilot. Please complete this as soon as possible so we can look into the memberships and progress.
Kind Regards
Amir
Good Experience Better were friendly
Better were friendly, helpful,and professional.
January 2, 2025
Unprompted review
Reply from Better - New Barnet Leisure Centre
Hi Just Answer
Thank you for your review.
We are very pleased to see you have had a good experience with us and we hope you enjoy your experience at the New Barnet Leisure Centre.
Kind Regards
Amir
The staff are really helpful and…
The staff are really helpful and willing to help me with the different things I have needed support with.
Everything is always clean and warm and I enjoy going to the new Barnet leisure centre.
December 16, 2024
Reply from Better - New Barnet Leisure Centre
Hi Angela,
Thanks for your review.
It is great to hear that you are enjoying New Barnet and that the staff have been so supportive.
Warm Regards
Hazal
Costumer service
Costumer service - just amazing !!! Well done , very patient and good mannered representation!!
December 11, 2024
Unprompted review
Reply from Better - New Barnet Leisure Centre
Hi Ausra
Thank you for your review.
We are very pleased to see you have received amazing customer service and your query has been resolved.
We hope you enjoy your experience at our centre and please let us know if you need further assistance.
Kind Regards
Amir
Better is a good company because they are organised, and care about their clients.…
Better is a good company because they help their clients very well. They are very professional and they are very knowledgeable, kind and caring. I recommend them to anyone.
December 6, 2024
Reply from Better - New Barnet Leisure Centre
Hi Sioned Williams and Ali Hosseinian
We appreciate your feedback and thank you for taking the time to leave a review.
It's wonderful to hear that you are enjoying your experience with us at Better.
We’re delighted to know that our staff has been able to provide you with kind and caring service.
We hope you continue to enjoy your time with us.
Kind regards,
Amir
You need to register your car two days in advance to park for free
Staff very helpful, easy instructions, i did the online registration for my membership and the parking, everything was smooth
November 15, 2024
Reply from Better - New Barnet Leisure Centre
Hi George
Thank you for your review.
It is great to see that you have been able to register your car and the process was easy to do!
We hope you enjoy the facilities at out New Barnet Leisure Centre.
Kind Regards
Amir
Reply from Better - New Barnet Leisure Centre
Hi Mark
Thank you for leaving a review,
We are very pleased to see you are enjoying your experience at the New Barnet Leisure Centre and the staff are creating a relaxed atmosphere.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Not great
Update: I'm not satisfied with the response from Better. The apologee is pointless without a plan to resolve the issues I've reported. I'll be leaving Better and joining the nearby Charge Up gym that offers much better facilities for boxing and martial arts.
There are specific staff members who have an issue with the usage of the light boxing bag. They either won't or can't tell me why it can't be used. Strangely other members of the team are quite happy for it to be used. The bag has now been removed completely and in it's place I'm expected to use the heavy bag which is so compact it's injuring me. I've got cuts on my shins from the hardness (I am worried about risk of infection), and pain in my elbows and shoulders from the impact. I've reported it as an issue numerous times but the message isn't reaching management or they don't care. There are some really pleasant employees here who are as baffled by the behaviour of their colleagues as I am.
November 13, 2024
Unprompted review
Reply from Better - New Barnet Leisure Centre
Hi Hasan,
Thank you for your updated review.
I am sorry you feel this way.
Kind regards,
Charmaine
Lovely friendly swimming instructors.
November 3, 2024
Reply from Better - New Barnet Leisure Centre
Good Evening AF,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you are enjoying your swimming lessons at the New Barnet Leisure Centre. It's wonderful to know that our facilities and instructors are meeting your expectations and contributing positively to your learning experience. If you have any specific highlights or suggestions from your lessons that you would like to share, we would love to hear them. Your input is invaluable as we strive to continually enhance our programs.
Wishing you continued success in your swimming journey!
Best regards,
Charmaine
Fantastic everything 100%
November 6, 2024
Reply from Better - New Barnet Leisure Centre
Good Evening Nicola,
Thank you for taking the time to share your thoughts with us. We truly appreciate your review.
We are thrilled to hear that you are enjoying your membership at the New Barnet Leisure Centre. We strive to create a welcoming environment for all our members, and feedback like yours reaffirms our commitment to excellent customer service.
We value your membership and look forward to continuing to support your fitness journey.
Best regards,
Charmaine
I really enjoy
I really enjoy, especially all staff are really friendly, excellent.
November 4, 2024
Unprompted review
Reply from Better - New Barnet Leisure Centre
Hi Abdulwahid
Thank you for review.
It is great to see you are enjoying your time at the New Barnet Leisure Centre and the staff are creating a friendly atmosphere at the centre.
We hope this continues!
Kind Regards
Amir
It's OK
Like - facilities largely clean and equipment seems in good order.
Dislike -
- the app is not user friendly at all difficult to navigate and see your bookings
- the waiting list system for classes is not fair and adds to the stress of getting into a class - by the time you see the email that a place has become available it's already been taken. Places on waiting list should be organised by order of registering and when places become available the first in line in the waiting list should get the place and so forth.
October 30, 2024
Reply from Better - New Barnet Leisure Centre
Hi Maya,
Thanks for your review.
We appreciate your feedback and we have logged this.
Warm Regards
Hazal
Very clean and well maintained leisure centre …
Very clean and well maintained leisure centre with a variety of fitness classes. Staff is very helpful.
October 24, 2024
Reply from Better - New Barnet Leisure Centre
Hi Marianna,
Thanks for your review.
It is so great to hear that you are so impressed with New Barnet and hope that you enjoy your membership.
Warm Regards
Hazal
Lovely Leisure centre
Lovely Leisure centre, local to where I live, in walking distance. My only issue is, the current in the swimming pool is very strong! Its like swimming in the sea, the current is so strong compared to other swimming pools. I dont know if they can adjust this or turn it down. Other than that, its a very nice leisure centre.
REPLY:
Hi Hazal, Thanks for your quick reply. I do hope that the current can be turned down, I think it would benefit quite a lot of people, especially the elderly who I see use the pool quite often. Fingers crossed something an be done. My next visit is tomorrow. Thanks.
October 8, 2024
Reply from Better - New Barnet Leisure Centre
Hi Mr S,
Thanks for your review.
We are pleased to hear you are enjoying the centre and have passed on your feedback about the pool.
Warm Regards
Hazal
Ken was very kind and understanding of…
Ken was very kind and understanding of what I need from Better gym, he asked all the important questions as I’ve joined due too health related reasons. I’m looking forward too using a lot of the facilities. Thank you
October 1, 2024
Reply from Better - New Barnet Leisure Centre
Hi Sophia,
Thanks for your review.
We are pleased to hear our centre staff were able to support you and we hope you enjoy using New Barnet!
Warm Regards
Hazal
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