Better - New Barnet Leisure Centre Reviews 

104
TrustScore 4 out of 5

4.1

1 Lawton Road, EN4 9BS Barnet, GB


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Rated 1 out of 5 stars

Rased a complaint regarding one of the branches manager's conduct (New Barnet)via official channel and also via regional manager more than 8 months ago. Haven heard a single word from anyone at Bett... See more

Company replied

Rated 5 out of 5 stars

Amazing place! Clean, comfortable , and spacious . The staff are lovely and friendly . The facilities are good. The changing rooms are spacious but not sure there’s enough toilets, but I haven’t see... See more

Company replied

Rated 5 out of 5 stars

I was recommended by my doctor to use Better at my local lesuire centre due to poor balance. I have been having sessions with Billy at New Barnet. My strength has improved and my balance is much bette... See more

Company replied

Rated 5 out of 5 stars

A member of New Barnet Leisure Centre, I really enjoy coming here, whether for the swimming pool, the gym or classes. The staff are unfailingly friendly and helpful and the "feng shui" must be good b... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • 1 Lawton Road, EN4 9BS, Barnet, United Kingdom

4.1

Great

TrustScore 4 out of 5

104 reviews

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4.1

All reviews

(104)

5,268 reviews in the last 12 months

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Rated 5 out of 5 stars

The facility is fantastic

The facility is fantastic. The gym is well equipped. The large pool is great. Always lifeguards present. It is simple to book and I have never experienced over-crowding.
The staff at the New Barnet facility are all so welcoming and helpful. Mukendi, Oksana and Krasimira on the reception always greet you warmly as you enter. And Billy, one of the personal trainers, has devised a personal programme for me which is really helpful. As I have mobility problems.
I am already feeling some benefits and its only month 1 !

July 28, 2023
Unprompted review
Better - New Barnet Leisure Centre logo

Reply from Better - New Barnet Leisure Centre

Good Afternoon,

Thank you for your lovely review.

We are very happy to hear that you are enjoying your membership at the New Barnet Leisure centre. We are also very happy to hear that the staff have been extremely helpful when you attend the centre and make you feel welcome. 
We pride ourselves on our excellent customer service so we are delighted to hear that this is the service you have received so far. I will ensure to pass on your lovely feedback for the attention of the staff mentioned.

We hope you can continue to enjoy the New Barnet Centre and the great activities they have on offer.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Staff were so helpful on my first…

Staff were so helpful on my first visit. I really appreciated that. The facilities were very clean which makes such a difference to the experience

June 25, 2023
Better - New Barnet Leisure Centre logo

Reply from Better - New Barnet Leisure Centre

Good Afternoon Kelly,

Thank you for your review.

We are really happy to hear that the staff were very helpful upon your first visit to the centre and the facilities were clean which enhanced your first experience. I will ensure to pass this feedback onto the centre and we hope you continue to enjoy our Better operated facilities.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Very nice and clean with last technology gym center

I’m very happy to be at the new Barnet gym is very spacious clean with last technology fitness and muscles advice ,
Very helpful for my mood

June 26, 2023
Unprompted review
Better - New Barnet Leisure Centre logo

Reply from Better - New Barnet Leisure Centre

Good Afternoon Mr El Hadji,

Thank you for your review.

We are happy to hear that you are enjoying your membership at the spacious New Barnet leisure centre. We are also happy to hear that you are enjoying the new equipment and resistant machines. We hope you can continue to enjoy the centre in the future.

Kind regards,

Charmaine

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