My query was answered professionally and resolved. Only thing that would have made my experience better would be a shorter waiting time for my call to be answered. Thank you
Company replied
Location
Switch locationPreston Manor Road, KT20 5FB Tadworth, GB
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The Building, The Staff and The Facilities are good I only gave 3 stars because as The Booking System is awful After being recommended to attend Basic Pilates classes I joined Better as a mem... See more
Company replied
Renewed my membership after pausing it due to hip replacement. Lovely member of staff actioned for me in reception with minimum of fuss. All done and identity verified with a better membership option... See more
Company replied
the staff are excellent so helpful and knowledgeable. I love the facilities, everything about the centre is really great. Super well organised and easy to navigate. Very happy!
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Preston Manor Road, KT20 5FB, Tadworth, United Kingdom
4.5
Excellent
82 reviews
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Booking System building staff and facilities are…
The Building, The Staff and
The Facilities are good
I only gave 3 stars because as
The Booking System is awful
After being recommended to attend Basic Pilates classes I joined Better as a member but I am finding that I cannot get onto these classes as they are fully booked
The instructors and classes that I have managed to book have been very good.
January 14, 2026
Reply from Better - Tadworth Leisure and Community Centre
Hi,
Thanks for your review.
We are so happy to hear that you are enjoying the facilities at Tadworth Leisure and Community Centre and we appreciate your feedback in reference to the booking system!
Warm Regards
Hazal
Very good
Very good. The classes are excellent. The gym is clean, the staff’s are friendly
December 17, 2025
Reply from Better - Tadworth Leisure and Community Centre
Thank you for sharing your experience with us, Evoy,
We are very happy to hear you enjoy your visits at Tadworth Leisure and Community Centre
Great equipment
Great equipment, even when busy you can get on the machines quite easily
December 10, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hi Jason
Thank you for your review.
This is great to see!
We hope you reach your health and fitness goals with us and continue to enjoy using the gym equipment at Tadworth Leisure and Community Centre!
Kind Regards
Amir
Happy customer
I’m delighted so far thank you.
You have a lot of classes to choose from.
Lovely clean premise
Great fitness classes
Good equipment
So far I’ve managed to get on the classes which is a huge plus.
December 3, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hi Mrs Gail,
Thank you so much for your wonderful feedback!
We're delighted to hear that you're enjoying the facilities at the Tadworth Leisure and Community Centre.
It's great to know that you appreciate the variety of classes, and that you've managed to attend a few.
Thank you again for your kind words!
Warm Regards,
Kaisha
Reply from Better - Tadworth Leisure and Community Centre
Hello Stewart,
Thank you for your comments and feedback.
Kind Regards.
Staff always seem pleasant
Staff always seem pleasant - always good to see cleaning happening regularly
November 27, 2025
Reply from Better - Tadworth Leisure and Community Centre
Thank you for your great feedback, Ruth.
We truly appreciate hearing that our staff helped improve your visits to Tadworth Leisure and Community Centre.
Kind Regards
Reply from Better - Tadworth Leisure and Community Centre
Hi Geoff,
Thank you for your incredible review!
We're happy to hear that the staff have been very helpful at the Tadworth Leisure and Community Centre.
Thank you again for your kind words!
Warm Regards,
Kaisha
Better has been always great with…I would say it would be great to have more adult learning swimming classes
Better has been always great with regards to activities!!
October 31, 2025
Reply from Better - Tadworth Leisure and Community Centre
Thank you, Rakhshanda, for taking the time to share your experience with us.
We also appreciate your suggestion. We hope you will continue to enjoy spending time in our facility for a long time to come.
Recommend
Recently joined centre for exercise classes
Club kept very clean all round
Friendly professional staff
Enjoyed Nikki’s LBT ,Spin class and Claire’s dance fit .
Reasonably priced
Recommend centre
November 13, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hello LC,
Thank you very much for your comments and feedback.
Kind Regards
Clean friendly and loads of classes to…
Clean friendly and loads of classes to choose from it’s great
November 12, 2025
Reply from Better - Tadworth Leisure and Community Centre
Good afternoon, Mrs. Mackin,
We are really grateful for your great feedback; your words give us the motivation to keep up with our hard work.
Kind Regards,
Sara
Booked a spin class for 23/9
Booked a spin class for 23/9 . No instructor . A member went to reception to ask where instructor was . Reception team apologised but said there wasn’t anyone to take the class and did not no why the instructor hadn’t turned up. Not acceptable 🤷♂️
September 23, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hi Marc
Thank you for your review.
We are very sorry to hear about your recent experience and we understand that last-minute cancellations can be frustrating, especially when it's due to unforeseen circumstances. Please know that we do our best to avoid these situations, but sometimes it's just unavoidable.
In addition, we hope you enjoy using the other facilities available at the Tadworth Leisure and Community Centre.
Kind Regards
Amir
Very helpful staff on front desk
Very helpful staff on front desk
Excellent experience for Billy’s first lesson
Wonderful coach he made really great progress in this lesson and we love the update that we received so helpful
September 20, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hi Mrs L Mugglestone,
Thanks for your review.
We are so glad to hear that the staff at Tadworth Leisure and Community Centre have been so supportive!
Warm Regards
Hazal
Very helpful staff on reception desk…
Very helpful staff on reception desk when went in to enquire about joining up for swimming. Also when visited the first time helpful with giving directions on how to use app on phone.
Only suggestion I can give to improve experience is when swimming lessons are being given the parents are directed to a specific seating area, as men and women are stood around the dressing area waiting for children to finish, not very private.
August 29, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hi Judith
Thank you for your review.
We’re glad to hear our reception team made a good impression and helped you get started with the app.
We also appreciate your suggestion about the swimming lesson area, and we will pass your feedback on to the management team at Tadworth Leisure and Community Centre.
Kind Regards
I needed to get back into exercise…
I needed to get back into exercise after recovering from surgery. I was introduced by a friend and I have really enjoyed what I have done so far. It’s a very friendly atmosphere and a nice Space in the cafe to sit and catch up with friends.
August 21, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hi Ann
Thank you for your review.
We are very pleased to hear you're enjoying your return to exercise and that you've felt welcomed into the friendly atmosphere at the Tadworth Leisure and Community Centre.
It’s great that the café space has also been a nice spot to relax and connect with friends and we hope you all continue to enjoy your experience with Better.
Kind Regards
Amir
All good
All good. Very nice place to go and people and staff are very friendly. Highly recommend to all. 😁
August 20, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hi Customer,
Thank you so much for your kind words!
We're thrilled to hear you had a great experience and enjoyed your time with us at the Tadworth Leisure Centre. Our team takes pride in providing friendly service, and it's always rewarding to know it's appreciated. We truly value your recommendation and look forward to welcoming you back soon!
Kind regards,
Charmaine
Reply from Better - Tadworth Leisure and Community Centre
Hi Jo,
Thanks for your review.
It is great to hear that the staff at Tadworth Leisure and Community Centre have been so friendly and helpful!
Warm Regards
Hazal
Great staff that are always friendly…
Great staff that are always friendly and there to help. Very well run with well appointed gym and good selection of classes and activities.
July 30, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hi Tony
Thank you for your review.
We are very pleased to hear you’re enjoying the gym, the classes, and the support from our team.
We hope to see you soon, and thank you for choosing Better!
Kind Regards
Amir
Jade at Tadworth Leisure Centre.
Jade at Tadworth Leisure Centre was very helpful she went above and beyond to help set up my membership, she deserves a bonus in her wages next pay day. Overall well done BETTER.
July 25, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hi David,
Thank you for your fantastic review!
We are so delighted to hear that Jade at Tadworth Leisure and Community Centre was so helpful.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
A Brilliant Leisure Centre
I am delighted with Better. I use the Tadworth Leisure Centre which is so well equipped and staffed. Everyone is charming and very helpful and there such a wide variety of activities available.
The clientele are lovely too. I forgot my expensive water bottle in the gym and didn’t remember for over an hour later and found it on one of the pieces of gym equipment exactly where I had left it. Nobody had touched it. Brilliant! 🤩
I have been to other gyms in the past and I’m not sure I would say the same about them.
Thoroughly recommended.
July 31, 2025
Reply from Better - Tadworth Leisure and Community Centre
Hi James,
Thanks for your review.
We are so pleased to hear that you are enjoying Tadworth!
Thanks for recommending us!!!!!!
Warm Regards
Hazal
Reply from Better - Tadworth Leisure and Community Centre
Hi Beverley,
Thank you for your feedback!
We’re glad to hear you find our facility clean and our staff friendly. We appreciate your input about the aquarobics class size and will look into ways to make it more comfortable for everyone.
We hope to see you again soon!
Kind regards,
Charmaine
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